Xerox 3210 User Guide - Page 77

CONDITION POSSIBLE CAUSE SUGGESTED SOLUTIONS A print job is extremely slow. The job may be very complex. Reduce the complexity of the page or try adjusting the print quality settings. Half the page The page orientation Change the page orientation in is blank. setting may be your application. See the printer incorrect. driver help screen. The paper size and the paper size settings do not match. Ensure that the paper size in the printer driver settings matches the paper in the tray. Or, ensure that the paper size in the printer driver settings matches the paper selection in the software application settings you use. The machine prints, but the text is wrong, garbled, or incomplete. The printer cable is loose or defective. Disconnect the printer cable and reconnect. Try a print job that you have already printed successfully. If possible, attach the cable and the machine to another computer and try a print job that you know works. Finally, try a new printer cable. The wrong printer Check the application's printer driver was selected. selection menu to ensure that your machine is selected. The software application is malfunctioning. Try printing a job from another application. The operating system is malfunctioning. Exit Windows and reboot the computer. Turn the machine off and then back on again. Pages print, but are blank. The print cartridge is defective or out of toner. Redistribute the toner, if necessary. See page 64. If necessary, replace the print cartridge. The file may have blank pages. Check the file to ensure that it does not contain blank pages. Some parts, such as the controller or the board, may be defective. Contact a service representative. The printer does not print PDF file correctly. Some parts of graphics, text, or illustrations are missing. Incompatibility between the PDF file and the Acrobat products. Printing the PDF file as an image may solve this problem. Turn on Print As Image from the Acrobat printing options. It will take longer to print when you print a PDF file as an image. CONDITION POSSIBLE CAUSE SUGGESTED SOLUTIONS The print quality of photos is not good. Images are not clear. The resolution of the photo is very low. Reduce the photo size. If you increase the photo size in the software application, the resolution will be reduced. The machine prints, but the text is wrong, garbled, or incomplete. If you are under the DOS environment, the font setting for your machine may be set incorrectly. Suggested solutions: Change the font setting. See "Changing the font setting" on page 31. Before printing, the machine emits vapor near the output tray. Using damp paper can cause vapor during printing. This is not a problem. Just keep printing. Printing quality problems If the inside of the machine is dirty or paper has been loaded improperly, you may notice a reduction in print quality. See the table below to clear the problem. CONDITION SUGGESTED SOLUTIONS Light or faded print If a vertical white streak or faded area appears on the page: • The toner supply is low. You may be able to temporarily extend the print cartridge life. See page 65. If this does not improve the print quality, install a new print cartridge. • The paper may not meet paper specifications; for example, the paper is too moist or too rough. See page 33. • If the entire page is light, the print resolution setting is too low. Adjust the print resolution. See the help screen of the printer driver. • A combination of faded or smeared defects may indicate that the print cartridge needs cleaning. • The surface of the LSU part inside the machine may be dirty. Clean the LSU, contact a service representative. Toner specks AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc • The paper may not meet specifications; for example, the paper is too moist or too rough. See page 33. • The paper path may need cleaning. See "Cleaning the inside" on page 62. 76 _Troubleshooting