Xerox 3210 User Guide - Page 81

Network Scan problems CONDITION SUGGESTED SOLUTIONS I cannot find a scanned image file. You can check the scanned file's destination in the Advanced page in the Network Scan program's Properties screen. I cannot find the scanned image file after scanning. • Check if the scanned file's application is on your computer. • Check Send image immediately to the specified folder using an associated default application in the Advanced page in the Network Scan program's Properties screen to open the scanned image immediately after scanning. I forgot my ID and PIN. Check your ID and PIN in the Server page in the Network Scan program's Properties screen. I cannot view the Help file. To view the Help file, you need to have Internet Explorer 4 service pack 2 or above. I cannot use the Xerox Network Scan Manager Check your operating system. Supporting operating systems are Windows 2000/XP/2003/ Vista. Fax problems CONDITION SUGGESTED SOLUTIONS The machine is not working, there is no display and the buttons are not working. • Unplug the power cord and plug it in again. • Ensure that there is power to the electrical outlet. No dial tone sounds. • Check that the phone line is connected properly. • Check that the phone socket in the wall is working by plugging in another phone. The numbers stored in memory do not dial correctly. Make sure that the numbers are stored in memory correctly. Print an address book list, referring to page 57. The original does not • Make sure that the paper is not wrinkled and feed into the you are putting it in correctly. Check that the machine. original is the right size, not too thick or thin • Make sure that the ADF is firmly closed. • The ADF rubber pad may need to be replaced. See page 66. Faxes are not received automatically. • The receiving mode should be set to Fax. • Make sure that there is paper in the tray. • Check to see if the display shows any error message. If it does, clear the problem. CONDITION SUGGESTED SOLUTIONS The machine does not send. • Make sure that the original is loaded in the ADF or on the scanner glass. • Sending should show up on the display. • Check the fax machine you are sending to, to see if it can receive your fax. The incoming fax has • blank spaces or is of poor-quality. • • • The fax machine sending you the fax may be faulty. A noisy phone line can cause line errors. Check your machine by making a copy. The print cartridge may be empty. Replace the print cartridge, referring to page 65. Some of the words on an incoming fax are stretched. The fax machine sending you the fax had a temporary document jam. There are lines on the originals you send. Check your scan unit for marks and clean it. See page 63. The machine dials a number, but a connection with the other fax machine fails. The other fax machine may be turned off, out of paper, or cannot answer incoming calls. Speak with the other machine operator and ask her/ him to sort out the problem. Faxes do not store in memory. There may not be enough memory space to store the fax. If the display shows the Memory Full message, delete from memory any faxes you no longer need and then try again to store the fax. Blank areas appear at the bottom of each page or on other pages, with a small strip of text at the top. You may have chosen the wrong paper settings in the user option setting. For details about paper settings, see page 33. 80 _Troubleshooting