ZyXEL PLA4215 User Guide - Page 49

PLA42xx Series Configuration Utility, The ETHERNET light does not turn on.

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Chapter 6 LEDs and Troubleshooting 3 Disconnect and re-connect the power cord to the PLA4215. 4 Remove the powerline adapter from the outlet. Then connect an electrical device that you know works into the same power outlet. This checks the status of the power outlet. 5 If the problem continues, contact the vendor. The ETHERNET light does not turn on. 1 Check the hardware connections. See the Quick Start Guide. 2 Inspect your cables for damage. Contact the vendor to replace any damaged cables. 3 Check the Ethernet adapter on your computer and make sure it's enabled and working properly. 4 If the PLA4215 is connected to an Ethernet switch or router, make sure the device is working correctly, and that the LAN network is working and configured correctly as well. The HomePlug light does not turn on. 1 Check all PLA4215s on your network have the latest firmware installed. PLA4215s with the latest firmware cannot communicate with PLA4215s using earlier versions of the firmware. Go to Section 4.4 on page 29 for instructions on installing the latest firmware. 2 Use the PLA42xx Series Configuration Utility to detect all other HomePlug devices on your powerline network. Make sure that the network name (sometimes called the network password) is the same on all of your powerline adapters. See Section 4.3 on page 27 for instructions on checking the network name. 3 Check the DAK password and MAC address for all powerline adapters are typed correctly in the utility. See Section 4.3 on page 27 for instructions on checking the DAK and MAC address. 4 Make sure that all your powerline adapters are HomePlug AV compliant. Check the package it came in or ask your vendor. This PLA4215 can not detect earlier versions of HomePlug powerline adapters such as HomePlug 1.0 or 1.0.1. (Although they can coexist on the same electrical wiring without interfering with each other.) 5 Make sure that the powerline adapters on your network are all on the same electrical wiring. Connect another powerline adapter into an outlet close to your PLA4215's power outlet. They are probably now on the same electrical wiring. Check the HomePlug light. If it now lights up your powerline adapter was probably previously on separate electrical wiring. Ask an electrician for more information on the electrical wiring in your building. 6 If your powerline network is using coaxial cable, check all powerline adapters are on the same coaxial cable. 7 If your powerline network is using electrical wiring (not coaxial cable), check you do not have a power meter between powerline adapters. Powerline signals cannot pass this. PLA4215 User's Guide 49

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Chapter 6 LEDs and Troubleshooting
PLA4215 User’s Guide
49
3
Disconnect and re-connect the power cord to the PLA4215.
4
Remove the powerline adapter from the outlet. Then connect an electrical device that you know
works into the same power outlet. This checks the status of the power outlet.
5
If the problem continues, contact the vendor.
The ETHERNET light does not turn on.
1
Check the hardware connections. See the Quick Start Guide.
2
Inspect your cables for damage. Contact the vendor to replace any damaged cables.
3
Check the Ethernet adapter on your computer and make sure it’s enabled and working properly.
4
If the PLA4215 is connected to an Ethernet switch or router, make sure the device is working
correctly, and that the LAN network is working and configured correctly as well.
The HomePlug light does not turn on.
1
Check all PLA4215s on your network have the latest firmware installed. PLA4215s with the latest
firmware cannot communicate with PLA4215s using earlier versions of the firmware. Go to
Section
4.4 on page 29
for instructions on installing the latest firmware.
2
Use the
PLA42xx Series Configuration Utility
to detect all other HomePlug devices on your
powerline network. Make sure that the network name (sometimes called the network password) is
the same on all of your powerline adapters. See
Section 4.3 on page 27
for instructions on checking
the network name.
3
Check the DAK password and MAC address for all powerline adapters are typed correctly in the
utility. See
Section 4.3 on page 27
for instructions on checking the DAK and MAC address.
4
Make sure that all your powerline adapters are HomePlug AV compliant. Check the package it came
in or ask your vendor. This PLA4215 can not detect earlier versions of HomePlug powerline adapters
such as HomePlug 1.0 or 1.0.1. (Although they can coexist on the same electrical wiring without
interfering with each other.)
5
Make sure that the powerline adapters on your network are all on the same electrical wiring.
Connect another powerline adapter into an outlet close to your PLA4215’s power outlet. They are
probably now on the same electrical wiring. Check the HomePlug
light. If it now lights up your
powerline adapter was probably previously on separate electrical wiring. Ask an electrician for more
information on the electrical wiring in your building.
6
If your powerline network is using coaxial cable, check all powerline adapters are on the same
coaxial cable.
7
If your powerline network is using electrical wiring (not coaxial cable), check you do not have a
power meter between powerline adapters. Powerline signals cannot pass this.