1997 Chevrolet Malibu Owner's Manual - Page 329
1997 Chevrolet Malibu Manual
Page 329 highlights
Customer Satisfaction Procedure Chevrolet dealers have the facilities, trained technicians and up-to-date information to promptly address any concerns you may have. However, if a concern has not been resolved toyour complete satisfaction, take the following steps: STEP ONE -- Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. the matter has If already been reviewed with the Sales, ServiceParts or Manager, contactthe owner of the dealershipor the General Manager. U 8-2
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 |
 |
Customer
Satisfaction
Procedure
Chevrolet
dealers
have
the
facilities,
trained
technicians
and
up-to-date
information
to
promptly
address
any
concerns
you
may
have.
However,
if
a
concern
has
not
been
resolved
to
your
complete
satisfaction,
take
the
following
steps:
STEP
ONE
--
Discuss
your
concern
with
a
member
of dealership
management.
Normally,
concerns
can
be
quickly
resolved
at
that
level.
If
the
matter
has
already
been
reviewed
with
the
Sales,
Service
or
Parts
Manager,
contact the owner of the
dealership or the
General
Manager.
U
8-2