1997 Chevrolet Malibu Owner's Manual - Page 336

GM Participation in an Alternative Dispute Resolution Program This program is availablein all 50 states and the District of Columbia. Canadian owners refer to your Warranty and Owner Assistance Information booklet for information on the Canadian Motor Vehicle Arbitration Plan (CAMVAP). General Motors reserves right to the change eligibility limitations and/or discontinue its to participation in this program. Both Chevrolet and your Chevrolet dealer are committed to making sure you are completely satisfied with your new vehicle. Our experience has shown that, a situation if arises where you feel your concern has not been adequately addressed, the Customer Satisfaction Procedure described earlier in this section is very successful. There may be instances where an impartial third party can assistin arriving at a solution to disagreement a regarding vehicle repairs interpretation of the New or Vehicle Limited Warranty. To assist in resolving these disagreements, Chevrolet voluntarily participates in BBB AUTO LINE. BBB AUTO LINE is an out-of-court program administered by the Better Business Bureau system to settle automotive disputes. This program is available free of charge to customers who currently ownlease a or GM vehicle. If you are not satisfied after following Customer the Satisfaction Procedure, you may contact BBB using the the toll-free telephone number, write them at the or following address: BBB AUTO LINE Council of Better Business Bureaus, Inc. 4200 Wilson Boulevard Suite 800 Arlington, VA 22203- 1804 Telephone: 1- 800-955-5 100 To file a claim,you will be asked to provide your name and address, your Vehicle Identification Number (VIN) and a statement the natureof your complaint. of Eligibility is limitedby vehicle age and mileage, and other factors.