1997 Chevrolet Malibu Owner's Manual - Page 337

We prefer you utilize the Customer Satisfaction Procedure before you resort AUTO LINE,but you to may contact the BBB at any time. The BBB will attempt to resolvethe complaint servingas an intermediary. If this mediation is unsuccessful, an informal hearing will be scheduled whereeligible customers may present their case to an impartial third-party arbitrator. The arbitrator will make a decision which you may accept or reject. If you accept decision, GM will be the bound by that decision. entire dispute resolution The procedure should ordinarily take about days from the 40 time youfile a claim until decision is made. a REPORTING SAFETY DEFECTS TO THE UNITED STATES GOVERNMENT If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you shou immediately inform the National Highway Traffic Safety Administration (NHTSA),in addition to notifying General Motors. If NHTSA receives similar complaints, may open an it investigation, and if finds that a safety defect exists it in a groupof vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved Some state laws may require to use this program you or before filing a claim with a state-run arbitration program in individual problems between you, your dealer General Motors. or inthe courts. For further information, contact the BBB at 1-800-955-5100 or the Chevrolet Customer To contact NHTSA, you may either the Auto Safety call Assistance Center at 1-800-222- 1020. Hotline toll-free at 1-800-424-9393 (or 366-0123 in the Washington, D.C. area) or write to: Warranty Information Your vehicle comes with a separate warranty booklet that contains detailed warranty information. NHTSA, U.S. Department of Transportation Washington, D.C.20590 You can also obtain other information about motor vehicle safety from the Hotline.