1996 Ford Aspire Owner's Manual - Page 157

u A request for reimbursement of consequential expenses unless incidental to a service or product complaint being reviewed u Items not covered by your warranty u Alleged liability claims u Property damage where such damage is significant when compared to the economic loss alleged under the warranty dispute u Cases currently in litigation u Vehicles not used primarily for personal, family, or household purposes NOTE: Complaints involving vehicles on which applicable express written new vehicle warranties have expired at receipt of your application are not eligible. Eligibility may differ according to state law. For example, see the unique brochure for California purchasers/lessees. How Does the Board Work? The Board has four members: u three consumer representatives u a Ford or Lincoln-Mercury dealer Consumer candidates for Board membership are recruited and trained by an independent consulting firm. Dealers are chosen because of their business leadership qualities. If the involved vehicle is within 36 months and 36,000 miles of the date of delivery (warranty start date), you have a right to make an oral presentation before the Board by indicating your choice on the application. Also, oral presentations may be requested by the Board. A decision is made by the Board by simple majority vote. 157