2013 Ford F350 Super Duty Super Cab Owner Manual Printing 3 - Page 463

462 Issue SYNC® USB and media issues Possible Possible solution(s) cause(s) I am having Possible device • Try turning off the device, trouble connecting malfunction. resetting the device or removing my device. the device's battery, then trying again. • Make sure you are using the manufacturer's cable. • Make sure the USB cable is properly inserted into the device and the vehicle's USB port. • Make sure that the device does not have an auto-install program or active security settings. SYNC does not This is a device Make sure you are not leaving the recognize my limitation. device in your vehicle during very device when I turn hot or cold temperatures. on the car. Bluetooth audio • This is a Make sure the device is does not stream. phone-dependent connected to SYNC and that you feature, OR have pressed play on your device. • The device is not connected. SYNC does not • Your music files • Make sure that all song details recognize music may not contain are populated. that is on my the proper artist, • Some devices require you to device. song title, album change the USB settings from or genre mass storage to MTP class. information, OR • The file may be corrupted, OR • The song may have copyright protection which does not allow it to play. 2013 F-250/350/450/550 (f23) Owners Guide gf, 3rd Printing, December 2012 USA (fus)