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2015 Ford Flex Manual

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270 Roadside Emergencies ROADSIDE ASSISTANCE Vehicles Sold in the United States: Getting Roadside Assistance To fully assist you should you have a vehicle concern, Ford Motor Company offers a complimentary Roadside Assistance program. This program is separate from the New Vehicle Limited Warranty. The service is available: • 24 hours a day, seven days a week. • For the coverage period listed on the Roadside Assistance Card included in your Owner's Manual portfolio. Roadside assistance will cover: • A flat tire change with a good spare (except vehicles that have been supplied with a tire inflation kit). • Battery jump start. • Lock-out assistance (key replacement cost is the customer's responsibility). • Fuel delivery - Independent Service Contractors, if not prohibited by state, local or municipal law, shall deliver up to 2.0 gallons (7.5 liters) of gasoline or 5.0 gallons (18.9 liters) of diesel fuel to a disabled vehicle. Fuel delivery service is limited to two no-charge occurrences within a 12-month period. • Winch out - available within 100 feet (30.5 meters) of a paved or county maintained road, no recoveries. • Towing - Ford eligible vehicles will be towed to an authorized dealer within 35 miles (56.3 kilometers) of the disablement location or to the nearest authorized dealer. If a member requests to be towed to an authorized dealer more than 35 miles (56.3 kilometers) from the disablement location, the member shall be responsible for any mileage costs in excess of 35 miles (56.3 kilometers). Roadside Assistance will include up to $200 coverage for a towed trailer if the disabled eligible vehicle requires service at the nearest authorized dealer. If the towing vehicle is operational but the trailer is not, then the trailer does not qualify for any roadside services. Vehicles Sold in the United States: Using Roadside Assistance Complete the roadside assistance identification card and place it in your wallet for quick reference. This card is found in the owner's manual portfolio in the glove compartment. U.S. Ford vehicle customers who require Roadside Assistance, call 1-800-241-3673. 2015 Flex (471) Owners Guide gf, 1st Printing, October 2014 USA (fus)

Section	Page
Table of Contents	2
Introduction	11
ABOUT THIS MANUAL	11
Protecting the Environment	11
SYMBOL GLOSSARY	12
DATA RECORDING	13
Service Data Recording	13
Event Data Recording	14
CALIFORNIA PROPOSITION 65	15
PERCHLORATE MATERIAL	15
FORD CREDIT (U.S. ONLY)	16
REPLACEMENT PARTS RECOMMENDATION	16
Scheduled Maintenance and Mechanical Repairs	16
Collision Repairs	16
Warranty on Replacement Parts	16
SPECIAL NOTICES	17
New Vehicle Limited Warranty	17
Special Instructions	17
MOBILE COMMUNICATIONS EQUIPMENT	17
EXPORT UNIQUE (NON–UNITED STATES/CANADA) VEHICLE SPECIFIC INFORMATION	18
Child Safety	19
GENERAL INFORMATION	19
INSTALLING CHILD SEATS	21
Child Seats	21
Using Lap and Shoulder Belts	21
Using Lower Anchors and Tethers for CHildren (LATCH)	27
Using Inboard Lower Anchors From the Outboard Seating Positions (Center Seating Use)	28
Combining Safety Belt and LATCH Lower Anchors for Attaching Child Safety Seats	29
Using Tether Straps	29
BOOSTER SEATS	33
Types of Booster Seats	34
CHILD SEAT POSITIONING	36
CHILD SAFETY LOCKS	38
Safety Belts	39
PRINCIPLES OF OPERATION	39
FASTENING THE SAFETY BELTS	41
Using Safety Belts During Pregnancy	41
Safety Belt Locking Modes	42
Vehicle Sensitive Mode	42
Automatic Locking Mode	43
When to Use the Automatic Locking Mode	43
Non-inflatable safety belts	43
Rear outboard inflatable safety belts (second row only–if equipped)	43
How to Disengage the Automatic Locking Mode	43
Safety Belt Extension Assembly	44
SAFETY BELT HEIGHT ADJUSTMENT	44
SAFETY BELT WARNING LIGHT AND INDICATOR CHIME	45
Conditions of Operation	45
SAFETY BELT-MINDER™	45
Deactivating and Activating the Belt-Minder Feature	46
REAR INFLATABLE SAFETY BELT (IF EQUIPPED)	47
How Does the Rear Inflatable Safety Belt System Work?	48
Stowing the Rear Inflatable Safety Belt	49
CHILD RESTRAINT AND SAFETY BELT MAINTENANCE	49
Personal Safety System	50
PERSONAL SAFETY SYSTEM™	50
How Does the Personal Safety System Work?	50
Supplementary Restraints System	51
PRINCIPLES OF OPERATION	51
SOS POST-CRASH ALERT SYSTEM™	52
DRIVER AND PASSENGER AIRBAGS	53
Proper Driver and Front Passenger Seating Adjustment	54
Children and Airbags	54
FRONT PASSENGER SENSING SYSTEM	55
SIDE AIRBAGS	58
SAFETY CANOPY™ CURTAIN AIRBAGS	60
CRASH SENSORS AND AIRBAG INDICATOR	62
AIRBAG DISPOSAL	63
Keys and Remote Control	64
GENERAL INFORMATION ON RADIO FREQUENCIES	64
Intelligent Access (If Equipped)	64
REMOTE CONTROL	65
Integrated Keyhead Transmitters (IKTs) (If Equipped)	65
Intelligent Access Key (If Equipped)	65
Replacing the Battery	66
Integrated Keyhead Transmitter	66
Intelligent Access Transmitter	66
Memory feature (if equipped)	67
Programming memory to the remote control	67
Deactivating memory from the remote control	67
Car Finder	68
Sounding a Panic Alarm	68
Remote Start (If Equipped)	68
Remote Starting the Vehicle	69
Extending the Vehicle Run Time	70
Turning the Vehicle Off After Remote Starting	70
REPLACING A LOST KEY OR REMOTE CONTROL	70
MyKey	71
PRINCIPLES OF OPERATION	71
Non-configurable Settings	71
Configurable Settings	71
CREATING A MYKEY	72
Programming/Changing Configurable Settings	72
CLEARING ALL MYKEYS	73
CHECKING MYKEY SYSTEM STATUS	73
USING MYKEY WITH REMOTE START SYSTEMS	73
MYKEY TROUBLESHOOTING	74
Locks	75
LOCKING AND UNLOCKING	75
Power Door Locks	75
Remote Control	75
Unlocking the Doors (Two-Stage Unlock)	75
Locking the Doors	76
Activating Intelligent Access (If Equipped)	76
At the Front Doors	76
At the Liftgate	76
Smart Unlocks for Integrated Keyhead Transmitter	77
Smart Unlocks for Intelligent Access Keys (If Equipped)	77
Autolock Feature (If Enabled)	78
Autounlock Feature (If Enabled)	78
Enabling or Disabling	78
Illuminated Entry	79
Illuminated Exit	79
Battery Saver	79
Accessory Mode Battery Saver for Intelligent Access Keys (If Equipped)	79
LIFTGATE	80
Manual Liftgate	80
Power Liftgate (If Equipped)	81
Opening and Closing the Power Liftgate	81
Obstacle Detection	82
Resetting the Power Liftgate	83
SECURICODE™ KEYLESS ENTRY KEYPAD (IF EQUIPPED)	83
Programming a Personal Entry Code	84
Erasing a Personal Code	84
Anti-Scan Feature	85
Unlocking and Locking the Doors	85
Displaying the Factory-Set Code with Integrated Keyhead Transmitters	85
Security	86
SECURILOCK® PASSIVE ANTI-THEFT SYSTEM	86
Automatic Arming	86
Automatic Disarming	86
Replacement Keys	86
Programming a Spare Integrated Keyhead Transmitter	87
Programming a Spare Intelligent Access Key (If Equipped)	88
ANTI-THEFT ALARM (IF EQUIPPED)	89
Arming the Alarm	90
Disarming the Alarm	90
Steering Wheel	91
ADJUSTING THE STEERING WHEEL	91
Power Tilt and Telescope Steering Column (If Equipped)	92
Easy Entry and Exit Feature	92
Memory Feature	92
AUDIO CONTROL	93
VOICE CONTROL (IF EQUIPPED)	93
CRUISE CONTROL	94
INFORMATION DISPLAY CONTROL	95
Cluster Display Control Features	95
HEATED STEERING WHEEL (IF EQUIPPED)	95
Pedals	96
ADJUSTABLE PEDALS (IF EQUIPPED)	96
Wipers and Washers	97
WINDSHIELD WIPERS	97
Speed-dependent Wipers (If Equipped)	97
RAIN-SENSING WIPERS (IF EQUIPPED)	97
WINDSHIELD WASHERS	98
REAR-WINDOW WIPER AND WASHERS	98
Lighting	99
LIGHTING CONTROL	99
High Beams	99
Headlamp Flasher	99
AUTOLAMPS (If equipped)	100
INSTRUMENT LIGHTING DIMMER	101
HEADLAMP EXIT DELAY	101
DAYTIME RUNNING LAMPS (IF EQUIPPED)	102
AUTOMATIC HIGH BEAM CONTROL (IF EQUIPPED)	102
FRONT FOG LAMPS	104
DIRECTION INDICATORS	104
INTERIOR LAMPS	105
Front map lamps	105
Rear dome/reading lamps	105
Rear map lamps	105
Windows and Mirrors	106
POWER WINDOWS	106
Rear Window Buffeting	106
One-Touch Up or Down (Front Windows)	106
Bounce-Back	106
Overriding the Bounce-Back Feature	106
Window Lock	107
Accessory Delay	107
EXTERIOR MIRRORS	107
Power Exterior Mirrors	107
Foldaway Exterior Mirrors	107
Power-Folding Mirrors (If Equipped)	108
Loose Mirror	108
Memory Mirrors (If Equipped)	108
Integrated Blind Spot Mirrors (If Equipped)	109
Blind Spot Information System (BLIS®) with Cross Traffic Alert (CTA) (If Equipped)	110
INTERIOR MIRROR	110
Auto-Dimming Mirror	110
SUN VISORS	111
Slide-On-Rod	111
Illuminated Visor Vanity Mirror	111
MULTI–PANEL VISTA ROOF® (IF EQUIPPED)	111
Opening and Closing the Moonroof	112
Bounce-Back	112
Venting the Moonroof	112
Instrument Cluster	113
GAUGES	113
Type 1	113
Fuel Gauge	113
Type 2	114
WARNING LAMPS AND INDICATORS	115
Adaptive cruise control (if equipped) (RTT)	115
Stability Control System	115
Stability Control System Off	115
Airbag readiness	115
Anti-lock brake system	116
Brake system warning light	116
Charging system (RTT)	116
Door ajar (RTT)	116
Engine oil pressure (RTT)	117
Engine coolant temperature (RTT)	117
Fog lamps (if equipped)	117
Grade assist and overdrive cancel (if equipped) (RTT)	117
Heads up display (if equipped)	117
High beams	117
Low fuel (RTT)	117
Liftgate ajar (RTT)	117
Low tire pressure warning	118
Low washer fluid (RTT)	118
Powertrain malfunction/reduced power (RTT)	118
Safety belt	118
Service engine soon	119
Speed control (if equipped) (RTT)	119
Turn signal	120
AUDIBLE WARNINGS AND INDICATORS	120
Key In Ignition Warning Chime	120
Keyless Warning Alert (If Equipped)	120
Headlamps On Warning Chime	120
Parking Brake On Warning Chime	120
Information Displays	121
GENERAL INFORMATION	121
Information Display Controls (Type 1)	121
Menu	121
TRIP AND FUEL ECONOMY COMPUTER	124
Resetting the Trip Computer	124
Odometer	124
Trip Odometer	124
Trip Timer	124
Fuel Used	124
Distance to E	124
Average Fuel	124
Information Messages	124
Information Display Controls (Type 2)	125
Main menu	125
Display Mode	125
Trip 1 & 2	127
Fuel Economy	127
Driver Assist	128
INFORMATION MESSAGES	131
Climate Control	139
MANUAL CLIMATE CONTROL	139
AUTOMATIC CLIMATE CONTROL (WITH MyTemp)	141
AUTOMATIC CLIMATE CONTROL (WITH SONY® AUDIO SYSTEM)	143
REAR PASSENGER CLIMATE CONTROL	144
GENERAL OPERATING TIPS	145
General Hints	145
	145
Manual Climate Control	145
Automatic Climate Control	145
Heating the Interior Quickly	146
Recommended Settings for Heating	146
Cooling the Interior Quickly	146
Recommended Settings for Cooling	147
Side Window Defogging in Cold Weather	147
HEATED WINDOWS AND MIRRORS (IF EQUIPPED)	148
Heated Rear Window	148
Heated Exterior Mirror (If Equipped)	148
CABIN AIR FILTER	148
REMOTE START (IF EQUIPPED)	149
Manual Climate Systems	149
Automatic Settings	149
Seats	150
SITTING IN THE CORRECT POSITION	150
HEAD RESTRAINTS	151
Tilting Head Restraints	154
MANUAL SEATS	154
POWER SEATS (IF EQUIPPED)	155
Power Lumbar (If Equipped)	156
MEMORY FUNCTION (IF EQUIPPED)	157
Programming a memory position	157
Recalling a memory position	157
Recalling a memory position with the remote control	157
Easy Entry and Exit Feature (If Equipped)	157
HEATED SEATS (IF EQUIPPED)	158
Second-Row Heated Seats (If Equipped)	159
CLIMATE CONTROLLED SEATS (IF EQUIPPED)	160
Heated Seats	160
Cooled Seats	160
Climate Controlled Seat Air Filter Replacement (If Equipped)	161
REAR SEATS	162
Second Row Seats	162
Recline Adjustment	162
Moving the Seats Backward and Forward (Six-Passenger Vehicles Only)	162
Power Fold and Tumble Seat	163
Third Row Seats	163
Accessing the Seat	163
Third Row Seat Exit	165
Stowing the Third Row Seat	167
Unstowing the Third Row Seat	168
PowerFold™ Third-row Seat (If Equipped)	168
Closing the Liftgate	170
Universal Garage Door Opener (If Equipped)	171
HOMELINK® WIRELESS CONTROL SYSTEM (IF EQUIPPED)	171
Programming	172
Erasing the Function Button Codes	173
Reprogramming a single button	173
Programming HomeLink to a Genie Intellicode 2 garage door opener	174
Programing the transmitters	174
Programming HomeLink to the Genie Intellicode garage door opener motor	175
Clearing a HomeLink device	175
FCC and RSS-210 Industry Canada Compliance	175
Auxiliary Power Points	176
AUXILIARY POWER POINTS	176
Locations	176
Storage Compartments	179
CENTER CONSOLE	179
Second Row Center Console (If Equipped)	179
Console Refrigerator and Freezer (If Equipped)	180
Cleaning and Maintenance	181
OVERHEAD CONSOLE	181
Starting and Stopping the Engine	182
GENERAL INFORMATION	182
IGNITION SWITCH (IF EQUIPPED)	183
KEYLESS STARTING (IF EQUIPPED)	183
Ignition Modes	184
STARTING A GASOLINE ENGINE	184
Vehicles with an Ignition Key	185
Vehicles with Keyless Start	185
Fast Restart (Vehicles with Keyless Start)	186
Failure to Start	186
Automatic Engine Shutdown	186
Stopping the Engine When Your Vehicle Is Stationary	187
Stopping the Engine When Your Vehicle Is Moving	187
Guarding Against Exhaust Fumes	188
Important Ventilating Information	188
ENGINE BLOCK HEATER (IF EQUIPPED)	188
Using the Engine Block Heater	189
Fuel and Refueling	190
SAFETY PRECAUTIONS	190
FUEL QUALITY	191
Choosing the Right Fuel (Gasoline Engines)	191
Octane Recommendations	192
RUNNING OUT OF FUEL	192
Refilling with a Portable Fuel Container	193
REFUELING	194
Easy Fuel® “No Cap” Fuel System	195
FUEL CONSUMPTION	196
Filling the Tank	196
Calculating Fuel Economy	196
EMISSION CONTROL SYSTEM	197
On-board Diagnostics (OBD-II)	198
Readiness for Inspection/Maintenance (I/M) Testing	199
Transmission	200
AUTOMATIC TRANSMISSION	200
SelectShift Automatic® Transmission (If Equipped)	201
Automatic Transmission Adaptive Learning	203
Brake-shift interlock	203
If Your Vehicle Gets Stuck in Mud or Snow	204
All-Wheel Drive (If Equipped)	205
USING YOUR ALL-WHEEL DRIVE (AWD) SYSTEM (IF EQUIPPED)	205
Driving In Special Conditions With All-Wheel Drive (AWD)	206
Basic operating principles in special conditions	206
If Your Vehicle Goes Off the Edge of the Pavement	206
If Your Vehicle Gets Stuck	206
Emergency Maneuvers	207
Sand	208
Mud and Water	208
Driving on Hilly or Sloping Terrain	209
Driving on Snow and Ice	210
Maintenance and Modifications	211
Brakes	212
GENERAL INFORMATION	212
Brake Over Accelerator	212
Brake Assist	212
Anti-Lock Brake System	213
HINTS ON DRIVING WITH ANTI-LOCK BRAKES	213
PARKING BRAKE	213
Traction Control	214
PRINCIPLES OF OPERATION	214
USING TRACTION CONTROL	214
System Indicator Lights and Messages	214
Stability Control	215
PRINCIPLES OF OPERATION	215
USING ADVANCETRAC® WITH RSC®	216
Parking Aids	217
SENSING SYSTEM (IF EQUIPPED)	217
Using the Rear Sensing System	218
ACTIVE PARK ASSIST (IF EQUIPPED)	219
Using Active Park Assist	220
Automatic Steering into Parking Space	221
Deactivating the Park Assist Feature	222
Troubleshooting the System	222
REAR VIEW CAMERA SYSTEM (IF EQUIPPED)	223
Using the Rear View Camera System	224
Guidelines and the Centerline	225
Enhanced Park Aids	226
Manual Zoom	227
Rear Camera Delay	227
Cruise Control	228
PRINCIPLES OF OPERATION	228
USING CRUISE CONTROL	228
Switching Cruise Control On	228
Setting a Speed	228
Changing the Set Speed	229
Canceling the Set Speed	229
Resuming the Set Speed	229
Switching Cruise Control Off	229
USING ADAPTIVE CRUISE CONTROL (IF EQUIPPED)	229
Setting Adaptive Cruise Control	231
Following a Vehicle	231
Setting the Gap Distance	232
Disengaging Adaptive Cruise Control	233
Overriding Adaptive Cruise Control	233
Changing the Set Speed	233
Resuming the Set Speed	234
Low Speed Automatic Cancellation	234
Hilly Condition Usage	234
Switching Off Adaptive Cruise Control	234
Detection Issues	235
Adaptive Cruise Control Not Available	235
Blocked Sensor	236
Switching to Normal Cruise Control	237
Driving Aids	238
BLIND SPOT INFORMATION SYSTEM (BLIS®) WITH CROSS TRAFFIC ALERT (CTA) (IF EQUIPPED)	238
Using the Systems	238
System Lights and Messages	240
System Sensors	240
System Limitations	241
False Alerts	242
System Errors	242
Switching the Systems Off and On	242
COLLISION WARNING SYSTEM (IF EQUIPPED)	242
Using the Collision Warning System	243
Blocked Sensors	244
System Limitations	245
STEERING	246
Electric Power Steering	246
Steering Tips	247
Load Carrying	248
CARGO NET (IF EQUIPPED)	248
ROOF RACKS AND LOAD CARRIERS (IF EQUIPPED)	248
LOAD LIMIT	249
Vehicle Loading – With and Without a Trailer	249
Towing	257
TOWING A TRAILER	257
Load Placement	257
TRAILER SWAY CONTROL (IF EQUIPPED)	258
RECOMMENDED TOWING WEIGHTS	258
ESSENTIAL TOWING CHECKS	260
Trailer Towing Connector (Vehicles with a Trailer Towing Package and 7–Pin Connector)	260
Hitches	261
Weight-Distributing Hitch	261
Safety Chains	261
Trailer Brakes	262
Trailer Brake Controller Connector (If Equipped)	262
Trailer Lamps	263
Before Towing a Trailer	263
When Towing a Trailer	263
Launching or Retrieving a Boat or Personal Watercraft (PWC)	264
TRANSPORTING THE VEHICLE	265
TOWING THE VEHICLE ON FOUR WHEELS	266
Emergency Towing	266
Recreational Towing	266
Driving Hints	268
BREAKING-IN	268
ECONOMICAL DRIVING	268
DRIVING THROUGH WATER	269
FLOOR MATS	269
Roadside Emergencies	271
ROADSIDE ASSISTANCE	271
Vehicles Sold in the United States: Getting Roadside Assistance	271
Vehicles Sold in the United States: Using Roadside Assistance	271
Vehicles Sold in Canada: Getting Roadside Assistance	272
Vehicles Sold in Canada: Using Roadside Assistance	272
HAZARD WARNING FLASHERS	273
FUEL SHUTOFF	273
JUMP-STARTING THE VEHICLE	274
Preparing Your Vehicle	274
Connecting the Jumper Cables	275
Jump Starting	276
Removing the Jumper Cables	276
Customer Assistance	277
GETTING THE SERVICES YOU NEED	277
Away from Home	277
Additional Assistance	278
IN CALIFORNIA (U.S. ONLY)	279
THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM (U.S. ONLY)	280
UTILIZING THE MEDIATION or ARBITRATION PROGRAM (CANADA ONLY)	281
GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA	281
ORDERING ADDITIONAL OWNER’S LITERATURE	283
Obtaining a French Owner’s Manual	284
REPORTING SAFETY DEFECTS (U.S. ONLY)	284
REPORTING SAFETY DEFECTS (CANADA ONLY)	284
Fuses	285
CHANGING A FUSE	285
Fuses	285
Standard Fuse Amperage Rating and Color	285
FUSE SPECIFICATION CHART	286
Power Distribution Box	286

Match case Limit results 1 per page

ROADSIDE ASSISTANCE

Vehicles Sold in the United States: Getting Roadside Assistance

To fully assist you should you have a vehicle concern, Ford Motor Company

offers a complimentary Roadside Assistance program. This program is

separate from the New Vehicle Limited Warranty. The service is available:

•

24 hours a day, seven days a week.

•

For the coverage period listed on the Roadside Assistance Card

included in your Owner’s Manual portfolio.

Roadside assistance will cover:

•

A flat tire change with a good spare (except vehicles that have been

supplied with a tire inflation kit).

•

Battery jump start.

•

Lock-out assistance (key replacement cost is the customer’s responsibility).

•

Fuel delivery – Independent Service Contractors, if not prohibited by

state, local or municipal law, shall deliver up to 2.0 gallons (7.5 liters)

of gasoline or 5.0 gallons (18.9 liters) of diesel fuel to a disabled

vehicle. Fuel delivery service is limited to two no-charge occurrences

within a 12-month period.

•

Winch out – available within 100 feet (30.5 meters) of a paved or

county maintained road, no recoveries.

•

Towing – Ford eligible vehicles will be towed to an authorized dealer

within 35 miles (56.3 kilometers) of the disablement location or to the

nearest authorized dealer. If a member requests to be towed to an

authorized dealer more than 35 miles (56.3 kilometers) from the

disablement location, the member shall be responsible for any mileage

costs in excess of 35 miles (56.3 kilometers).

Roadside Assistance will include up to $200 coverage for a towed trailer

if the disabled eligible vehicle requires service at the nearest authorized

dealer. If the towing vehicle is operational but the trailer is not, then the

trailer does not qualify for any roadside services.

Vehicles Sold in the United States: Using Roadside Assistance

Complete the roadside assistance identification card and place it in your

wallet for quick reference. This card is found in the owner’s manual

portfolio in the glove compartment.

U.S. Ford vehicle customers who require Roadside Assistance, call

1-800-241-3673.

270

Roadside Emergencies

2015 Flex

(471)

Owners Guide gf, 1st Printing, October 2014

USA

(fus)