2015 Ford Flex Owner Manual Printing 1 - Page 528

MyFord Touch® (If Equipped) Issue SYNC does not understand or is calling the wrong contact when I want to make a call. 527 Voice command issues Possible Possible solution(s) cause(s) • You may be • Review the phone voice commands at the beginning of using the wrong voice commands, the phone section. • Make sure you are saying the OR • You may not be contacts exactly as listed. For saying the name example, if a contact is saved as Joe Wilson, say "Call Joe exactly as it is Wilson". saved, OR • The system works better if • Contacts in you list full names, such as "Joe your phonebook may be very short Wilson" rather than "Joe". • Do not use special characters and similar, or they may contain such as 123 or ICE, as the system does not recognize them. special • If contacts are saved in CAPS, characters, OR you have to spell them. JAKE • Your requires you to say, "Call phonebook contacts may be J-A-K-E". saved in CAPS. MyFord Touch System Reset The MyFord Touch system has System Reset feature that can be performed if the function of a SYNC feature is lost. This reset is intended to restore functionality and will not erase any information previously stored in the system (such as paired devices, phonebook, call history, text messages, or user settings). To perform a System Reset, press and hold the Seek Up (>>) button while pressing and holding the Radio Power button. After approximately 5 seconds the screen will go black. Allow a 1-2 minutes for the system reset to complete. You may then resume using the SYNC system. 2015 Flex (471) Owners Guide gf, 1st Printing, October 2014 USA (fus)