1996 Lincoln Continental Owner's Manual - Page 223

Canadian Motor Vehicle Arbitration Plan (CAMVAP) If a specific item of concern arises, where a solution cannot be reached between a vehicle owner, Ford of Canada, and/or one of its dealers (that all parties can agree upon), the owner may wish to use the services offered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP). CAMVAP uses the services of Provincial Administrators to assist consumers in scheduling and preparing for their arbitration hearings. However, before you can proceed with CAMVAP you must follow your manufacturer's dispute resolution process as outlined under "Service/Maintenance Concerns (U.S. or Canada)" earlier in this chapter. Consumers wishing to obtain further information about the program can obtain an information booklet from your dealer or contact the Provincial Administrator, Canadian Motor Vehicle Arbitration Plan, at the address or telephone number shown below. 0 & P Services 595 Bay Street - Suite 300 Toronto, Ontario M5G 2C2 Telephone 1 (800) 207-0685 220