1996 Mercury Villager Owner Guide 1st Printing - Page 279

Customer Assistance Please have the following information available when contacting the Customer Assistance Centre: s your telephone number (both business and home) s your Vehicle Identification Number (VIN) listed on your owner card and/or your vehicle ownership license s the year and make of your vehicle s the date purchased s the name of the dealer and the city where the dealership is located s the current mileage on your vehicle Mediation/Arbitration Program In those cases where you continue to feel that the efforts by Ford and the dealer to resolve a factory-related vehicle service concern have been unsatisfactory, Ford of Canada participates in an impartial third-party mediation/arbitration program administered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP). The CAMVAP program is a straight-forward and relatively speedy alternative to resolve a disagreement when all other efforts to produce a settlement have failed. This procedure is without cost to you and is designed to eliminate the need for lengthy and expensive legal proceedings. In the CAMVAP program, impartial third-party Arbitrators conduct hearings at mutually convenient times and places in an informal environment. These impartial Arbitrators review the positions of the parties, make decisions and, where appropriate, render awards to resolve disputes. CAMVAP decisions are fast, fair and final as the arbitrator's award is binding on both you and Ford of Canada. 283