1995 Pontiac Firebird Owner's Manual - Page 365

We prefer you utilize the Customer Satisfaction Procedure before you resort to AUTO LINE, but you may contact the BBB at any time. BBB will attempt The to resolve the complaint serving as an intermediary between you and Pontiac. If this mediation is unsuccessful, an informal hearing will be scheduled where eligible customersmay present their case to an impartial third-party arbitrator. The arbitrator will make decision which you may a accept or reject. If you accept the decision, will be GM bound by that decision. entire dispute resolution The procedure should ordinarily take about forty days from the time you file a claim until a decision made. is REPORTING SAFETY DEFECTS TO THE UNITED STATES GOVERNMENT If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, should you immediately inform the National Highway Traffic Safety Administration (NHTSA), in addition to notifying General Motors. If NHTSA receives similar complaints,may open an it investigation, andif it finds that a safety defect exists in a group of vehicles, itmay order a recall and remedy campaign. However, NHTSA cannot become involved Some state laws may require you use this program to in individual problems between you, your dealer, or before filing a claim with a state-run arbitration program General Motors. or in the courts. For further information, contact the To contact NHTSA,you may either callthe Auto Safety BBB at 1-800-955-5100 or the Pontiac Customer Hotline toll-free at 1-800-424-9393 (or 366-0123 in the Assistance Center at 1-800-PM CARES. Washington, D.C. area) write to: or NHTSA, U.S. Department of Transportation Washington, D.C. 20590 You can also obtain other information about motor vehicle safetyfrom the Hotline. 8-4