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Troubleshooting

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User Manual Cordless Phones for MX-ONE™ 19 Troubleshooting This section contains information on how to solve common operational problems, and warnings you may receive. Go through the following lists if you encounter any problems. If this checklist does not solve the problem, contact your system administrator. If others have similar problems, there may be a system error. Operational Problems Fault Probable cause Action or comment No display The battery level is low or the handset is defective. Charge the battery or contact system administrator. No ringing The sound off icon is on, or ringer Long press the Sound off key, volume set to silent, or the handset or increase volume, or contact is defective. system administrator. No change in time & date PBX dependent. setting Changes in the handset appear after a maximum of 24 hours after a change in the system or by turning the handset off and on again. Error or Warning Messages Display shows Probable cause Action or comment No access The network is in range, but no access rights. Switch handset off and then switch it on again or contact system administrator. No System. The handset The handset is out of coverage or beeps once a minute handset is defective. (during max 30 minutes) with a low tone followed by a high tone (if enabled, the vibrator also follows the beeps). Stop the beep with the Sound off key and go into range. Note: When re-entering the coverage area it can take a couple of minutes before the handset automatically has registered into the system. or contact system administrator. No flash driver was found Note: This display message is only shown in English. Failed to read from flash Send the handset for service. SERVICE NEEDED Hardware error Note: This display message is only shown in English. There is a communication problem Restart the handset. If the between components in the handset. problem persists, send the handset for service. 1424-EN/LZT 103 089 B 2014-04-13 82

Section	Page
1 Introduction	4
1.1 Prerequisite	4
2 Important user information	4
2.1 Safety Instructions	4
2.2 EX Safety Instructions	7
2.3 Regulatory Compliance Statements	9
2.4 Regulatory Compliance Statements (EU/EFTA only)	9
2.5 Regulatory Compliance Statements (Russia only)	10
2.6 How to Use This Document	10
2.6.1 System Administrator	10
2.6.2 End User	10
2.7 Abbreviations and Glossary	10
2.8 Functions and Accessories	11
3 Descriptions	13
3.1 DT4x3 DECT Telephone	13
3.1.1 Hot Keys	15
3.1.2 Alphanumeric Keys	16
3.1.3 Icons and Text in the Display	16
3.2 Accessories	19
3.2.1 Desktop Chargers	19
3.2.2 Charging Rack	20
3.2.3 Battery Pack Charger	20
3.2.4 Clips	20
3.2.5 Security Cord	20
3.2.6 Leather Casing	20
4 Basic Operation	21
4.1 Switch the Handset On/Off	21
4.1.1 Switch on the Handset	21
4.1.2 Switch off the Handset	21
4.2 Turn the Audible Signal On/Off	22
4.3 Lock/Unlock the Keypad	22
4.3.1 Lock/Unlock the Keypad in Idle Mode	22
4.3.2 Lock/Unlock the Keypad during a Call	22
4.4 Lock/Unlock the Handset	22
4.5 Mute Handset on Incoming Call or Message	23
5 Menu Tree	24
5.1 Calls	24
5.2 Contacts	25
5.3 Profiles	25
5.4 Messaging	26
5.5 Services	26
5.6 Shortcuts	27
5.7 Connections	27
5.8 Settings	28
5.9 In Call Menu	29
5.9.1 Additional In Call Functions	30
5.10 Customizing the Menu Tree	30
6 Free Seating	30
6.1 Logging on:	30
6.2 Logging off:	30
7 Calling	30
7.1 Incoming Call	30
7.1.1 Answer a Call	31
7.1.2 Call PickUp	31
7.1.3 End a Call	31
7.2 Parallel Ringing	31
7.2.1 To disable the parallel ringing temporarily:	31
7.2.2 Restoring the Parallel ringing, do the following:	31
7.3 Outgoing Call	32
7.3.1 Pre-Dial	32
7.3.2 Post-Dial with Headset Button	32
7.3.3 Dial Using a Pre-programmed Navigation Key, Hot Key, Soft key, or Headset Button	32
7.3.4 Dial a Number from the Call list	32
7.3.5 Dial Last Called Number with Headset Button	32
7.3.6 Dial the Sender of a Message	32
7.3.7 Dial a Number from the Local Phonebook	33
7.3.8 Dial a Number from the Company Phonebook	33
7.3.9 Dial a Name from the Central Phonebook	33
7.3.10 Number Presentation Restriction	33
7.3.11 Last External Number Re-dial	34
7.3.12 Intrusion on a busy extension	34
7.3.13 Bypass	34
7.4 During a Call	34
7.4.1 Adjust the Volume during a Call	34
7.4.2 Open Contacts during the Call	34
7.4.3 Open Messaging during a call	34
7.4.4 Turn the Microphone on/off during a Call	35
7.4.5 Audio Transfer	35
7.4.6 Start a New Call during Conversation	35
7.4.7 CallBack	35
7.4.8 Ordering Callback for an external number	36
7.4.9 End a Call	36
7.4.10 Transfer a Call	36
7.4.11 Transfer to New Call	37
7.4.12 Conference Call	37
7.4.13 Send Call Waiting	37
7.4.14 Switch between Calls	37
7.4.15 Answer Call Waiting	38
7.4.16 DTMF	38
7.4.17 DECT info	38
7.5 Loudspeaking Function	38
7.6 Call Diversion	39
7.7 Declining a Call with a Predefined Message	39
7.7.1 Emergency calls	39
8 Call Forwarding	39
8.1 Internal Follow-me:	39
8.1.1 Order Internal follow-me:	39
8.1.2 Cancel Internal Follow-me:	40
8.2 External Follow-me	40
8.2.1 Order External Follow-me:	40
8.2.2 Press to finish the procedure.Cancel External Follow-me:	40
8.3 Personal Number	40
8.3.1 Activate or change profile from own extension:	40
8.3.2 Cancelling Personal number:	40
9 Authorization Codes	41
9.1 Authorization code, Common	41
9.1.1 For a single call:	41
9.1.2 To open an extension for several calls:	41
9.1.3 To lock an extension:	41
9.2 Authorization Code, Individual	41
9.2.1 To lock your phone:	41
9.2.2 To make calls while phone is locked:	42
9.2.3 To open the phone:	42
9.2.4 To assign your own authority level to another phone:	42
9.2.5 To change your individual Authorization code:	42
10 Group Features	42
10.1 Group Call- Pick Up:	42
10.2 Common Bell Group:	42
10.3 Group Hunting:	43
10.3.1 To leave the group:	43
10.3.2 Re-enter the group:	43
11 Other Useful features	43
11.1 Account Code	43
11.1.1 Ongoing External call	43
11.2 General deactivation	44
11.2.1 Ordering General Deactivation	44
11.3 Do Not Disturb (DND)	44
11.3.1 To order do not disturb	44
11.3.2 To cancel do not disturb	44
12 Alarm Operation	45
12.1 Push-Button Alarm	45
12.1.1 Test Alarm	45
12.1.2 Personal Alarm	45
12.2 Man-Down and No-Movement Alarm	45
12.3 Alarm with Location Information	46
12.3.1 Alarm with Data	46
12.4 Acoustic Location Signal	46
12.5 Automatic Call after Alarm	46
13 Menu Operation	48
13.1 Calls	48
13.1.1 Call List	48
13.1.2 Missed Calls	50
13.1.3 Call Time	50
13.2 Call Services	50
13.2.1 Absence Handling	50
13.2.2 Divert Internal /External calls	51
13.3 Contacts	53
13.3.1 Call Contact	53
13.3.2 Add Contact	53
13.3.3 Edit Contact	54
13.3.4 Delete Contact	54
13.3.5 Central Phonebook	54
13.4 Profiles	55
13.5 Messaging	56
13.5.1 Inbox	57
13.5.2 Write New Messages	59
13.5.3 Unsent Messages	59
13.5.4 Sent Messages	59
13.6 Services	60
13.6.1 Add Services	60
13.6.2 Edit Services	60
13.6.3 Delete Services	61
13.7 Shortcuts	61
13.7.1 Define Soft Keys	61
13.7.2 Define Hot Keys	61
13.7.3 Define Navigation Key	62
13.8 Settings	62
13.8.1 Sound and Alert Settings	62
13.8.2 Keypad Lock Settings	64
13.8.3 Phone Lock settings	65
13.8.4 Display Settings	66
13.8.5 Time & Date Settings	67
13.8.6 Answering	67
13.8.7 Change Text size for Messages	68
13.8.8 Change the Menu Language	68
13.8.9 Change Owner ID	68
13.8.10 Alarm Settings	69
13.9 Connections	70
13.9.1 Bluetooth	70
13.9.2 Headset	70
13.9.3 System	71
13.9.4 In Charger Action when in Call	73
13.9.5 In Charger Action when not in Call	73
14 Advanced Functions	75
14.1 Admin Menu	75
14.2 Clear Lists in Charger	75
15 Enhanced Messaging	76
15.1 Voice Mail	76
15.1.1 Receive a Voice Mail	76
15.1.2 Check the Voice Mail inbox	76
15.1.3 One Key Voice Mail Access	76
15.1.4 Calling while Reading a Text Message	76
15.1.5 Calling the Message Sender	76
15.1.6 Calling a Different Party	77
15.2 Message Templates	77
15.2.1 The Templates Menu	78
15.2.2 Answering a Text Message with a Predefined Message	78
15.3 Mobile Data	78
15.3.1 Send Mobile Data	78
15.3.2 Send Mobile Data with a Prefix	79
16 Operation Notice	80
16.1 Accessibility and Voice Quality	80
17 System Handling	81
17.1 Software Upgrade and Additional Features	81
18 Maintenance	82
18.1 Maintenance of Batteries	82
18.1.1 Battery Warnings	82
18.1.2 Charge the Battery	82
18.1.3 Charge Spare Batteries	82
18.1.4 Replace the Battery	82
18.2 Easy Replacement of Handset	83
18.2.1 Before Starting Easy Replacement Procedure	83
18.2.2 Easy Replacement Procedure	83
18.3 Attach the Hinge-type Clip	86
18.4 Attach the Swivel-type Clip	86
18.5 Attach Cover for No Clip	87
19 Troubleshooting	88
Appendix A: Bluetooth Headset	90
Appendix B: Telephony Function Codes	95