Aastra OpenCom 131 User Guide - Page 222
User Manager: User groups, Telephony: Call Distri
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Frequently Asked Questions Telephony Question: It is not possible to make external calls with one of the telephones. Check whether a user is configured for the telephone. Otherwise the settings of the Guests user group are valid for the telephone. To standard, this user group has no external call authorisation. Make sure the user configured for this telephone belongs to a user group with external line access (Configurator, User Manager: User groups menu). Check also whether the internal call number of this telephone has been configured for incoming call distribution (Configurator, Telephony: Call Distribution menu). Question: One of the features (e.g. call diversion) on one of the telephones cannot be used even though the feature has been configured in the Configurator of the OpenCom 100. Make sure the user configured for this telephone belongs to a user group that has access to this feature (Configurator, User Manager: User and User groups menus). Some features cannot be used until the system PIN is changed. Question: Nothing is indicated on the display of one of the connected ISDN telephones. You have connected the ISDN telephone to an external S0 port (RJ-45 socket). These ports are intended for connection to the NTBA only. Connect the telephone to an internal S0 port (pressure terminal). Question: Calls can be made but not received with one of the ISDN telephones. The internal call number that has been configured for this ISDN telephone in the Configurator (Telephony: Ports: S0 menu) must also be configured as an MSN on the ISDN telephone itself. For further information, refer to the User Guide of your ISDN telephone. Question: An ISDN telephone always rings, if another telephone on the S0 bus is being called. This case also requires configuring the MSN on the ISDN telephone (see above answer). Question: It is not possible to configure Call Distribution: Outgoing for multi-terminal access. You have configured multi-terminal access and system access in parallel. All outgoing calls are therefore established via system access, and outgoing call distri- 220