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System troubleshooting

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5 System troubleshooting

Section	Page
AT350 F2 Service Guide	1
Information for your safety and comfort	3
Safety instructions	3
Disposal instructions	5
Regulations and safety notices	6
FCC notice	6
Notice: BSMI	7
Laser compliance statement	7
Declaration of Conformity for EU countries	8
1 System tour	15
System notes	16
External and internal structure	17
Front panel	17
Rear panel	21
Internal components	23
Mainboard Layout	24
Mainboard jumper settings	28
2 System setup	31
Setting up the system	32
Pre-installation requirements	32
Connecting peripherals	33
Front connections	33
Rear connections	34
Turning on the system	35
Power-on problems	36
Configuring the system OS	37
Turning off the system	38
3 System upgrades	39
Installation precautions	40
ESD precautions	40
Pre-installation instructions	40
Post-installation instructions	41
Opening the server	42
Removing and installing the side panel	42
Configuring the hard disk drive	44
Accessing the drive bays	44
Hard disk drive configuration guidelines	45
Determining the drive status	46
Installing additional hard disk drives with carriers in the optional bay cage	52
Configuring a 5.25-inch storage device	55
Installing an optional 5.25-inch storage device	55
Removing a 5.25-inch storage device	58
Replacing the processor and heatsink fan assembly	59
Removing and installing the heatsink fan assembly	59
Removing and installing the processor	62
Upgrading the system memory	67
System memory interface	67
Installing an expansion card	79
Installing a SAS card	80
4 System BIOS	83
BIOS overview	84
Entering BIOS Setup	85
BIOS setup primary menus	85
BIOS setup navigation keys	86
Main menu	87
Advanced menu	88
Processor Configuration	89
Memory Configuration	91
Chipset Configuration	93
ACPI Configuration	94
SATA Configuration	95
SCU (Storage Control Unit) Configuration	95
PCI Configuration	96
USB Configuration	98
Super IO Configuration	99
Power Configuration	100
Console Redirection	101
Security Settings	104
Server Management	106
System Information	107
Boot Options	110
Set Boot Priority	110
UEFI Boot Drive BBS Priority	111
Hard Disk Drive BBS Priority	111
Optical Disk Drive BBS Priority	111
Removable Device BBS Priority	111
Network Device BBS Priority	111
Boot Manager	113
Exit Options	114
5 System troubleshooting	117
Resetting the system	118
Initial system startup problems	119
Initial troubleshooting checklist	120
Hardware diagnostic testing	121
Checking the boot-up status	121
Verifying the condition of the storage devices	122
Confirming loading of the operating system	122
Specific problems and corrective actions	123
BIOS Error Beep Codes	127
Appendix A Server management tools	129
Server management overview	130
RAID configuration utilities	131
Enabling Intel Onboard SAS RAID (EFI Mode or Legacy Mode)	131
MEGARAID 9240-4I/ MEGARAID 9260-8I/ MEGARAID 9260-16I RAID CONFIGURATION	132
Appendix B Rack mount configuration	135
Rack installation information	136
System rack installation	138
Vertical mounting hole pattern	139
Installing the system into the rack	140
Appendix C Acer Smart Console	147
Using Acer Smart Console	148
Software requirements	148
Acer Smart Console Features	149
Introduction to the IPMI Platform	150
Configuring the Acer Smart Console Settings	151
Configuring BIOS	151
Connecting to the Remote Server	154
Accessing the Remote Server via Acer Smart Console	155
Acer Smart Console Main Screen	156
System Status	157
Server Health	159
Sensor Readings	160
Event Log	162
Configuration	163
Configuring the Alerts Settings	165
To Setup an Alert	166
Configuring Date and Time Settings	168
Configuring the Light-Weight Directory Access Protocol (LDAP) Settings	169
Active Directory Settings	170
Configuring the Active Directory Settings	171
Configuring the Radius Settings	172
Configuring the Mouse Mode Setting	173
Configuring Network Settings	174
Configuring Dynamic DNS (Domain Name System) Settings	176
Configuring the Remote Session Settings	177
Configuring the SMTP Settings	178
Configuring the SSL (Secure Sockets Layer) Certification	179
Configuring Users Settings	180
Configuring Port Settings	182
IP Access Control	183
Modifying IP Access Rules	184
Configuring Fan Settings	185
Remote Control	186
Launching Console Redirection	187
Console Redirection - Virtual Device	188
Virtual Keyboard	189
Console Redirection - Recording	190
Console Redirection - Recording	191
Console Redirection - Macro	192
Console Redirection - Options	194
Console Redirection - Options: Hotkey Settings	195
Console Redirection - Options: Preference (Display)	196
Console Redirection - Options: Preference (Input)	198
Console Redirection - Options: Preference (Language Settings)	200
Console Redirection - Options: Preference (Window)	202
Console Redirection - Options: Preference (Video Stream Control)	203
Console Redirection - Options: Full Screen Mode	205
Console Redirection - Options: OSD UI Style	206
Console Redirection - Keyboard/Mouse Hotplug	208
Console Redirection - User List	209
Console Redirection - Capture	210
Console Redirection - Exit	211
Remote Control - Server Power Control	212
Remote Control-Launch SOL	213
Virtual Media	215
Configuring USB Floppy & Flash Device Settings	216
Configuring CD ROM Image File Settings	217
Maintenance	219
Maintenance - Firmware Update	220
Maintenance - Unit Reset	222
Maintenance - Factory Default	224
Maintenance - IPMI Configuration	225
Maintenance - SDR Replacement	226
Maintenance - Console Event Log	227
Miscellaneous	228

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