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Apple M9848LL User Guide - Page 61

Troubleshooting, Problems That Prevent You From Using Your Computer

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Troubleshooting 5 5 If you have a problem working with your iBook G4, check here first for solutions and advice. When you experience a problem working with your iBook, there is usually a simple and quick solution. Be aware of the conditions that led up to the problem. Making a note of steps you took before the problem occurred will help you narrow down possible causes and find the answers you need. Note the following: Â The applications you were using when the problem occurred. Problems that occur only with a specific application can indicate that the application is not compatible with the version of the Mac OS installed on your computer. Â Any software that you recently installed, especially software that added items to the System folder. (Certain applications install extensions that might not be compatible with the Classic environment.) Â Any new hardware that you installed, such as additional memory or a peripheral. You can also find more troubleshooting information in Mac Help and on the Apple Service & Support website at www.apple.com/support. Problems That Prevent You From Using Your Computer If the computer doesn't respond or the pointer doesn't move Â Press Command (x)-Option-Esc to force a frozen application to quit. If a dialog appears, select the application you want to quit and click Force Quit. If you are working in the Classic environment, hold down the Option and Command (x) keys and then press the Esc key. Next, save your work in any open applications and restart the computer to make sure the problem is entirely cleared up. Â If you are unable to force the application to quit, press and hold the power button (®) for a few seconds to shut down the computer. 61

Section	Page
User’s Guide	1
Contents	3
Getting Started	5
Setting Up Your iBook G4	6
Problems Turning On the Computer?	11
Basic Features of Your iBook G4	12
Additional Features of Your iBook G4	14
Putting Your iBook G4 to Sleep or Shutting It Down	16
Putting Your iBook G4 to Sleep	16
Shutting Down Your iBook G4	17
Calibrating Your Battery	17
Getting More Information	18
Getting to Know Your iBook G4	19
Adjusting Your Display	20
Using Your Power Adapter	21
Using the Trackpad	22
Tips for Using the Trackpad	22
Using the Keyboard	23
Using a Mouse	23
Learning About Mac OS X	24
Customizing Your Desktop and Setting Your Preferences	24
Getting Answers Using Mac Help	25
Using Applications	26
When an Application Does Not Respond	26
Connecting to a Network	27
Using the Internet	27
Keeping Your Software Up to Date	27
Connecting to a Printer	28
Monitoring Printing	29
Playing a CD and Connecting Headphones	29
Connecting a Camera or Other FireWire or USB Device	30
Transferring Files to Another Computer	30
Using Your iBook G4	31
Using Universal Serial Bus (USB) Devices	32
Understanding USB Devices and Battery Power	33
Using Multiple USB Devices at the Same Time	33
Getting More Information About USB	34
Connecting With FireWire	34
Using FireWire Devices	35
Understanding FireWire Devices and Battery Power	35
Connecting Your iBook G4 to Another Computer Using FireWire	35
Getting More Information About FireWire	36
Understanding AirPort Extreme Wireless Networking	36
Getting Wireless Internet Access With AirPort Extreme	37
Getting More Information About AirPort Extreme	37
Using Bluetooth Wireless Technology	37
Setting Up a Bluetooth Device	38
Setting Up Bluetooth File Exchange	39
Sending a File to a Bluetooth Enabled Device	39
Getting More Information About Bluetooth Wireless Technology	39
Connecting With Ethernet (10/100Base-T)	40
Getting More Information About Using Ethernet	40
Using Your Modem	41
Using External Video Support (VGA, Composite, and SVideo)	41
Connecting an External Display or Projector	42
Connecting a TV, VCR, or Other Video Device	42
Getting More Information About Using an External Monitor or TV	43
Connecting Speakers and Other Audio Devices	43
Using Your Optical Drive	43
Inserting a CD or DVD Disc	43
Ejecting a Disc	44
Playing DVDs	45
Recording CD-R and CD-RW Discs	45
Recording Information on a DVD	46
Getting More Information	47
Understanding Sudden Motion Sensor	47
Using Your Battery	47
Removing and Replacing the Battery	48
Charging a Battery	49
Understanding Battery Conservation Tips	50
Getting More Information About Your iBook G4 Battery	50
Securing Your iBook G4	51
Getting More Information About Security Options	51
Adding Memory to Your iBook G4	53
Installing Additional Memory	54
Making Sure Your iBook G4 Recognizes the New Memory	59
Troubleshooting	61
Problems That Prevent You From Using Your Computer	61
Other Problems	63
Using Apple Hardware Test	64
Reinstalling the Software That Came With Your Computer	65
Installing Mac OS X and Applications	65
Installing Applications	66
Installing Mac OS 9	66
Locating Your Product Serial Number	66
Specifications	67
Care, Use, and Safety Information	69
Cleaning Your iBook G4	69
Cleaning Your iBook G4 Display	69
Carrying Your iBook G4	69
Storing Your iBook G4	70
Safety Instructions for Setting Up and Using Your iBook G4	70
Plugging In the Power Adapter	70
Connecting a Phone Line to the Internal Modem	70
Using Connectors and Ports	70
Using Your iBook G4	71
Understanding General Safety Instructions	71
Handling the Battery	72
Avoiding Hearing Damage	72
Understanding Ergonomics	73
Keyboard and Trackpad	73
Chair	73
External Mouse	74
Built-in Display	74
Getting More Information	74
Learning About Apple and the Environment	74
Connecting to the Internet	75
Gathering the Information You Need	77
Entering Your Information	78
Connecting With a Dial-Up Modem	78
Connecting With DSL, Cable Modem, or LAN	80
Configuring Manually	82
Configuring Using DHCP	83
Configuring Using PPPoE	84
Configuring Your AirPort Wireless Connection	86
Setting Up an AirPort Connection Manually	86
Troubleshooting Your Connection	89
Cable Modem, DSL, and LAN Internet Connections	89
PPPoE Connections	89
Network Connections	90
Top Ten Questions	91
Communications Regulation Information	95

Match case Limit results 1 per page

Troubleshooting

If you have a problem working with your iBook G4, check

here first for solutions and advice.

When you experience a problem working with your iBook, there is usually a simple and

quick solution. Be aware of the conditions that led up to the problem. Making a note of

steps you took before the problem occurred will help you narrow down possible

causes and find the answers you need.

Note the following:

The applications you were using when the problem occurred. Problems that occur

only with a specific application can indicate that the application is not compatible

with the version of the Mac OS installed on your computer.

Any software that you recently installed, especially software that added items to the

System folder. (Certain applications install extensions that might not be compatible

with the Classic environment.)

Any new hardware that you installed, such as additional memory or a peripheral.

You can also find more troubleshooting information in Mac Help and on the Apple

Service & Support website at www.apple.com/support.

Problems That Prevent You From Using Your Computer

If the computer doesn’t respond or the pointer doesn’t move

Press Command (

)-Option-Esc to force a frozen application to quit. If a dialog

appears, select the application you want to quit and click Force Quit. If you are

working in the Classic environment, hold down the Option and Command (

) keys

and then press the Esc key.

Next, save your work in any open applications and restart the computer to make sure

the problem is entirely cleared up.

If you are unable to force the application to quit, press and hold the power button

(

) for a few seconds to shut down the computer.