Bose A30 Aviation Multilingual Owners Guide - Page 54

TROUBLESHOOTING TRY THESE SOLUTIONS FIRST If you experience problems with your headset, try these solutions first: • Power on the headset (see page 22). • Check the state of the status ­lights (see page 36). • Make sure the REVERSIONARY operation switch is set to OFF (see "Change the operation switches" on page 28). • For Bluetooth models: - Make sure your mobile device supports Bluetooth 4.2 and greater. - Increase the volume on your Bluetooth device or music app. - Try connecting another Bluetooth device (see page 40). OTHER SOLUTIONS If you could not resolve your issue, see the table below to identify symptoms and ­solutions to common problems. If you are unable to resolve your issue, contact Bose customer service. Visit: worldwide.Bose.com/Contact Acoustic Noise Cancelling PROBLEM WHAT TO DO Communication, but no noise cancellation in either ear If using battery power, make sure the batteries are fresh and ­correctly installed (see page 32). If using aircraft power, check the aircraft fuse or circuit breaker. If using aircraft power, make sure the connector is ­firmly seated in the control panel and the control panel has power (see page 34). Power off, then power on the headset (see page 22). NOTE: Don't press the Power button I repeatedly. No active noise cancellation and no communication If using battery power, make sure the batteries are fresh and ­correctly installed (see page 32). If using aircraft power, make sure the connector is ­firmly seated in the control panel and the control panel has power (see page 34). Power off, then power on the headset (see page 22). NOTE: Don't press the Power button I repeatedly. Use the headset in a different seat location. Remove microphone assembly from the headset, and check for damage to the connector or pins (see page 30). | 5 4 E N G