Brother International DCP-L5600DN Web Connect Guide - Page 58

Error Messages When Using the Brother Web Connect Feature, Connection Error, Authentication Error

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Home > Troubleshooting for Brother Web Connect > Error Messages When Using the Brother Web Connect Feature Error Messages When Using the Brother Web Connect Feature Your Brother machine displays an error message if an error occurs. The most common error messages are shown in the table. You can correct most errors yourself. If, after reading this table, you still need help, the Brother Solutions Center offers the latest troubleshooting tips. Go to the Brother Solutions Center at support.brother.com. Connection Error Error Messages Connection Error 02 Network connection failed. Verify that the network connection is good. Cause The machine is not connected to a network. Connection Error 03 • Connection failed to server. Check network settings. • Network or server settings are incorrect. There is a problem with the network or server. Connection Error 07 Date and time settings are incorrect. Connection failed to server. Wrong Date&Time. Action • Verify that the network connection is good. • If the Web button was pressed soon after the machine was turned on, the network connection may not have been established yet. Wait and try again. • Confirm that network settings are correct, or wait and try again later. • If the Web button was pressed soon after the machine was turned on, the network connection may not have been established yet. Wait and try again. Set the date and time correctly. Note that if the machine's power cord is disconnected, the date and time settings may have reset to factory settings. Authentication Error Error Messages Cause Action Authentication Error 01 Incorrect PIN code. Enter PIN correctly. The PIN you entered to access the account is incorrect. The PIN is the four-digit number that was entered when registering the account to the machine. Enter the correct PIN. Authentication Error 02 The temporary ID that was entered is Incorrect or expired ID, or incorrect . this temporary ID is already The temporary ID that was entered used. Enter correctly or has expired. A temporary ID is valid reissue temporary ID. for 24 hours. Temporary ID is valid for 24 hours after it is issued. Enter the correct temporary ID. Apply for Brother Web Connect access again and receive a new temporary ID, and then use the new ID to register the account to the machine. Authentication Error 03 Display name has already been registered. Enter another display name. The name you entered as the display Enter a different display name. name has already been registered to another service user. 53

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Home >
Troubleshooting for Brother Web Connect
> Error Messages When Using the Brother Web
Connect Feature
Error Messages When Using the Brother Web Connect Feature
Your Brother machine displays an error message if an error occurs. The most common error messages are
shown in the table.
You can correct most errors yourself. If, after reading this table, you still need help, the Brother Solutions Center
offers the latest troubleshooting tips.
Go to the Brother Solutions Center at
support.brother.com
.
Connection Error
Error Messages
Cause
Action
Connection Error 02
Network connection failed.
Verify that the network
connection is good.
The machine is not connected to a
network.
•
Verify that the network connection
is good.
•
If the
Web
button was pressed
soon after the machine was turned
on, the network connection may
not have been established yet.
Wait and try again.
Connection Error 03
Connection failed to server.
Check network settings.
•
Network or server settings are
incorrect.
•
There is a problem with the
network or server.
•
Confirm that network settings are
correct, or wait and try again later.
•
If the
Web
button was pressed
soon after the machine was turned
on, the network connection may
not have been established yet.
Wait and try again.
Connection Error 07
Connection failed to server.
Wrong Date&Time.
Date and time settings are incorrect.
Set the date and time correctly. Note
that if the machine's power cord is
disconnected, the date and time
settings may have reset to factory
settings.
Authentication Error
Error Messages
Cause
Action
Authentication Error 01
Incorrect PIN code. Enter
PIN correctly.
The PIN you entered to access the
account is incorrect. The PIN is the
four-digit number that was entered
when registering the account to the
machine.
Enter the correct PIN.
Authentication Error 02
Incorrect or expired ID, or
this temporary ID is already
used. Enter correctly or
reissue temporary ID.
Temporary ID is valid for 24
hours after it is issued.
The temporary ID that was entered is
incorrect .
Enter the correct temporary ID.
The temporary ID that was entered
has expired. A temporary ID is valid
for 24 hours.
Apply for Brother Web Connect
access again and receive a new
temporary ID, and then use the new
ID to register the account to the
machine.
Authentication Error 03
Display name has already
been registered. Enter
another display name.
The name you entered as the display
name has already been registered to
another service user.
Enter a different display name.
53