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Canon LASER CLASS 810 LASER CLASS 830i/810 Basic Operation Guide - Page 330

If You Cannot Solve a Problem

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If You Cannot Solve a Problem Customer Support (U.S.A.) If you cannot solve the problem after having referred to the information in this chapter, contact Canon Customer Care Center at 1-800-828-4040 between the hours of 8:00 A.M. to 8:00 P.M. EST Monday through Friday and 10:00 A.M. to 8:00 P.M. on Saturday. On-line support for 24 hours is also available at the website. http://www.canontechsupport.com/ Customer Support (Canada) Canon Canada Inc., offers a full range of customer technical support options*: - For step-by-step troubleshooting, e-mail technical support, the latest driver or document downloads, and answers to frequently asked questions, visit http://www.canon.ca/ - Free live technical support 9 A.M. to 8 P.M. EST Monday through Friday (excluding holidays) for products still under warranty 1-800-652-2666 - For the location of the authorized service facility nearest you, visit http://www.canon.ca/ or 1-800-652-2666 - If the problem cannot be corrected by using one of the above technical support options, repair options are available at the time of your call to the live technical support number above or via the website at http://www.canon.ca/ * Support program specifics are subject to change without notice. Please have the following information ready when you contact Canon: - Product name (LASER CLASS 810/LASER CLASS 830i) - Serial number (On the label located at the back of the machine) - Place of purchase - Nature of problem - Steps you have taken to solve the problem and the results If the machine makes strange noises, emits smoke or odd odor, turn off the main power switch immediately, disconnect the power cord, and contact Canon Customer Care Center. Do not attempt to disassemble or repair the machine yourself. Attempting to repair the machine yourself may void the limited warranty. 11-40 Troubleshooting

Section	Page
Manuals for the Machine	3
What Can I Do with ThisMachine?	4
Copy Features	4
Sending/Receiving Features	5
Printer Feature	8
PC Fax Feature	8
Remote UI Feature	9
System Manager Settings	9
Contents	10
Preface	18
Important Safety Instructions	18
Handling and Maintenance	18
Location	19
Power Supply	21
Customer Support (U.S.A.)	21
Customer Support (Canada)	22
How to Use This Guide	23
Symbols Used in This Manual	23
llustrations Used in This Manual	23
Legal Notices	24
Copyright	24
Disclaimers	24
For CA, USA only	24
Legal Limitations on the Usage of Your Product and the Use ofImages	25
Trademarks	26
IPv6 Ready Logo	26
Users in the U.S.A.	27
Pre-Installation Requirements for Canon Facsimile Equipment	27
Connection of the Equipment	28
In Case of Equipment Malfunction	28
Rights of the Telephone Company	29
FCC Notice	29
Users in Canada	31
Pre-Installation Requirements for Canon Facsimile Equipment	31
Notice	32
Utilisation au Canada	34
Conditions à Remplir Préalablement à L’installation d’unTélécopieur Canon	34
Remarques	35
Laser Safety	36
CDRH Regulations	36
1 Before Using the Machine	37
Machine Components	38
Operation Panel	40
Right Side of the Operation Panel	40
Left Side of the Operation Panel	43
LCD (Standby Mode)	45
Fax/Send Mode	45
Log In Mode	45
Copy Mode	45
Optional Handset	46
Maintaining the Handset	46
Department/User ID Management	47
Procedure before Using the Machine	47
Procedure after Using the Machine	48
Toner Cartridge	49
Maintaining the Toner Cartridge	50
Timer Settings	52
Setting the Sleep Mode	52
Setting Auto Clear Time	54
Setting Time Zone	56
Setting Daylight Saving Time	57
2 Document and Paper	61
Document Requirements	62
Scanning Area	64
Loading Documents	65
In the ADF	65
Paper Requirements	67
Printable Area	69
Loading Paper	70
In the Multi-Purpose Tray (e.g., Envelopes)	70
Setting Paper Size and Type	72
3 Copying	75
Basic Copying Method	76
Scan Settings	78
Image Quality	78
Density	79
Auto Zoom	80
Collate Copy	81
Two-Sided Copying	83
1 to 2-Sided Copying	83
2 to 2-Sided Copying	87
2 to 1-Sided Copying	89
Reserved Copy	92
Canceling Copy Jobs	93
Checking and Deleting Jobs	94
Checking and Deleting Copy Jobs	94
4 Sending Documents	97
Basic Sending Method	99
Scan Settings	101
Image Quality (Fax)	101
Density	103
Send Settings (E-Mail/I-Fax/File Server) (LASER CLASS 830i Only)	104
Storing/Editing Address Book	108
Storing/Editing One-Touch Keys/Coded Dial Codes	109
Storing Favorites Buttons (LASER CLASS 830i Only)	126
Storing/Editing Group Addresses	129
Specifying Destinations	140
Using One-Touch Keys	140
Using Coded Dial Codes	142
Using Group Addresses	144
Using Address Book Key	146
Using Favorites Buttons (LASER CLASS 830i Only)	150
Manual Sending (Fax)	152
Sending Two-Sided Documents	155
Direct Sending	159
Broadcasting	161
Delayed Sending	163
Job Recall/Redial	165
Setting Up and Using the Optional Stamp Feature	167
Setting Up the Stamp Action	167
Turning the Stamp Feature ON/OFF	169
TX Document Archiving	171
Before You Set Up the TX Document Archiving	171
Turning the TX Document Archiving ON	172
Setting Automatic Redialing (Fax)	174
Switching Temporarily to Tone Dialing	176
Checking Dialing Line	178
Dialing an Overseas Number (With Pauses)	179
Canceling TX Jobs	181
Checking and Deleting Jobs	182
Checking Transmission Results	182
Checking and Deleting Sending Documents Stored in Memory	183
5 Receiving Documents	185
Basic Receiving Method	186
FaxTel: Optional Settings	188
DRPD: Optional Settings	190
Manual Reception	191
Memory Reception	192
Memory Lock Reception	193
Printing All Documents Stored in Memory	197
Reception Restriction	198
Forwarding Received Documents	199
When Forwarding Destinations Do Not Match the Forwarding Conditions	199
Forwarding Documents Received in Memory	202
Forwarding Documents with Forwarding Errors	204
Printing or Erasing Documents with Forwarding Errors	205
Remote Reception	206
Registering Remote Reception ID	206
Receiving a Fax Remotely	208
Printing Received Documents	209
Two-Sided Printing	209
Received Image Reduction	211
Canceling RX Jobs	213
Checking and Deleting Jobs	214
Checking Reception Results	214
Checking and Deleting Receiving Documents Stored in Memory	215
6 Printing	217
Printing Documents	218
Checking and Deleting Jobs	220
Checking and Deleting Print Jobs	220
7 PC Faxing	223
PC Faxing	224
8 Remote UI	227
Remote UI	228
9 System Manager Settings	231
Specifying the System Manager Settings	232
Device Information Settings	234
Department ID Management	235
Registering the Department ID, Password, and Page Limit	236
Changing the Password and Page Limit	239
Erasing the Department ID and Password	242
Checking Counter Information	244
Clearing Page Totals	246
Printing Counter Information (DEPT. INFO LIST)	248
Accepting Print Jobs with Unknown IDs	249
Managing User IDs	250
Handling Documents with Forwarding Errors	252
Restricting Access to Destinations	254
Setting a Password for the Address Book	254
Restricting the New Address	256
Restricting PC Faxing	257
Restricting Job Recall (LASER CLASS 830i Only)	258
Restricting Redialing (LASER CLASS 810 Only)	259
Confirming Entered Fax Numbers	260
Restricting Broadcasting	261
Checking the Job Log	262
10 Maintenance	263
Cleaning the Machine	264
Exterior	264
Interior	265
Fuser Roller	268
Scanning area	269
Cleaning the ADF Automatically	271
Transcription Roller	272
Replacing the Toner Cartridge	273
Redistributing Toner	273
Replacing the Toner Cartridge with a New One	276
Replacing the Stamp Cartridge	279
Recycling Used Cartridges	281
The Clean Earth Campaign	281
U.S.A. PROGRAM	283
CANADA PROGRAM-CANADA PROGRAMME	286
Transporting the Machine	288
11 Troubleshooting	291
Clearing Jams	292
Document Jams	293
Paper Jams	294
LCD Messages	297
Error Codes	302
If <LOAD CORRECT PAPER> is displayed	307
Re-Loading the Paper	307
Changing the Paper Size Setting	308
General Problems	310
Paper Feeding Problems	312
Sending/Receiving Problems	313
Sending Problems	313
Receiving Problems	318
Copying Problems	324
Telephone Problems	326
If a Power Failure Occurs	328
If You Cannot Solve a Problem	329
Customer Support (U.S.A.)	329
Customer Support (Canada)	329
12 Machine Settings	331
Machine Settings	332
Printing USER'S DATA LIST	332
Accessing the Setting Menu	333
Setting Menu	335
PAPER SETTINGS	335
VOLUME CONTROL	335
COMMON SETTINGS	337
COPY SETTINGS	339
TX/RX SETTINGS	341
ADDRESS BOOK SET.	349
PRINTER SETTINGS*	355
TIMER SETTINGS	360
ADJUST./CLEANING	362
REPORT SETTINGS	364
SYSTEM SETTINGS	366
Summary of Reports and Lists	381
Printing Reports Automatically	382
TX REPORT	382
RX REPORT	385
ACTIVITY REPORT	387
Printing Reports and Lists Manually	389
Printing ACTIVITY REPORT	390
Printing 1-TOUCH LIST, CODED DIAL LIST, and GROUP DIAL LIST	391
Printing 1-TOUCH LIST 2, CODED DIAL LIST 2	392
Checking and Deleting Jobs	393
Checking and Deleting Report Jobs	393
Checking Remaining Memory	394
13 Appendix	395
Specifications	396
General	396
Facsimile	397
Telephone	399
Send (LASER CLASS 830i Only)	399
Copier	400
Printer	401

Match case Limit results 1 per page

Troubleshoot±ng

11-40

If You Cannot Solve a Problem

Customer Support (U.S.A.)

If you cannot solve the problem after hav±ng referred to the ±nformat±on ±n th±s chapter,

contact Canon Customer Care Center at 1-800-828-4040 between the hours of 8:00 A.M.

to 8:00 P.M. EST Monday through Fr±day and 10:00 A.M. to 8:00 P.M. on Saturday. On-l±ne

support for 24 hours ±s also ava±lable at the webs±te.

http://www.canontechsupport.com/

Customer Support (Canada)

Canon Canada Inc., offers a full range of customer techn±cal support opt±ons*:

For step-by-step troubleshoot±ng, e-ma±l techn±cal support, the latest dr±ver or document

downloads, and answers to frequently asked quest±ons, v±s±t

http://www.canon.ca/

Free l±ve techn±cal support 9 A.M. to 8 P.M. EST Monday through Fr±day (exclud±ng

hol±days) for products st±ll under warranty 1-800-652-2666

For the locat±on of the author±zed serv±ce fac±l±ty nearest you, v±s±t

http://www.canon.ca/ or 1-800-652-2666

If the problem cannot be corrected by us±ng one of the above techn±cal support opt±ons,

repa±r opt±ons are ava±lable at the t±me of your call to the l±ve techn±cal support number

above or v±a the webs±te at http://www.canon.ca/

Support program spec±f±cs are subject to change w±thout not±ce.

Please have the following information ready when you contact Canon:

Product name (LASER CLASS 810/LASER CLASS 830±)

Ser±al number (On the label located at the back of the mach±ne)

Place of purchase

Nature of problem

Steps you have taken to solve the problem and the results

If the mach±ne makes strange no±ses, em±ts smoke or odd odor, turn off the ma±n power sw±tch ±mmed±ately,

d±sconnect the power cord, and contact Canon Customer Care Center. Do not attempt to d±sassemble or repa±r

the mach±ne yourself.

Attempt±ng to repa±r the mach±ne yourself may vo±d the l±m±ted warranty.

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