Canon PIXMA iP4000 iP4000 Quick Start Guide - Page 82

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Troubleshooting Problem Writing Error/ Output Error/ Communication Error Cannot print with Automatic Duplex Printing Possible Cause Try This Printer port error Verify the printer port status. When using the USB interface 1. Click Start, right-click My Computer and select Properties. When using versions of Windows other than Windows XP, right-click My Computer on the desktop and select Properties. 2. Click the Hardware tab and click Device Manager. Double-click Universal Serial Bus controllers, and USB Printing Support. When using Windows Me, or Windows 98, click the Device Manager tab. Double-click Universal Serial Bus controllers, and double-click the name of your printer. 3. Check whether the General tab shows any unusual condition. When using the parallel interface (iP4000 only) 1. Click Start, right-click My Computer and select Properties. When using versions of Windows other than Windows XP, right-click My Computer on the desktop and select Properties. 2. Click the Hardware tab and click Device Manager. When using Windows Me, Windows 98, or Windows 95, click the Device Manager tab. 3. Double-click Ports (COM & LPT), and Printer Port (LPT1). 4. Check whether the General tab shows any unusual condition. 5. Click the Resources tab and check Conflicting device list. The conflicting devices may cause errors. Refer to the manuals of devices and delete the unnecessary conflicting devices. Size of loaded Ensure that the size of loaded paper is suitable for Automatic Duplex Printing. paper is incorrect Incorrect paper size is selected Check the Paper Size setting from within your application to ensure that it matches the size of the paper loaded. Check Paper Size on the Page Setup tab in the Printer Properties dialog box (Windows) or the Page Setup dialog box (Macintosh) to ensure that it matches the size of the paper loaded. For the paper size compatible with Automatic Duplex Printing, refer to "Automatically Printing on Both Sides of the Page" on the User's Guide. To print on both sides of the page manually, follow the procedure below. On the Page Setup tab, clear the Automatic check box. Then try printing again. In Windows NT 4.0, you cannot switch to manual duplex printing. When using Mac OS 9.x, click Options in the Print dialog box, and then clear the Automatic check box. Then try printing again. Mac OS X does not support the manual duplex printing. 78

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Troubleshooting
78
Writing Error/
Output Error/
Communication
Error
Printer port error
Verify the printer port status.
When using the USB interface
1. Click
Start
, right-click
My Computer
and select
Properties
.
When using versions of Windows other than Windows XP, right-click
My
Computer
on the desktop and select
Properties
.
2.
Click the
Hardware
tab and click
Device Manager
. Double-click
Universal
Serial Bus controllers
, and
USB Printing Support
.
When using Windows Me, or Windows 98, click the
Device Manager
tab.
Double-click
Universal Serial Bus controllers
, and double-click the name of
your printer.
3.
Check whether the
General
tab shows any unusual condition.
When using the parallel interface (iP4000 only)
1. Click
Start
, right-click
My Computer
and select
Properties
.
When using versions of Windows other than Windows XP, right-click
My
Computer
on the desktop and select
Properties
.
2.
Click the
Hardware
tab and click
Device Manager
.
When using Windows Me, Windows 98, or Windows 95, click the
Device
Manager
tab.
3. Double-click
Ports (COM & LPT)
, and
Printer Port (LPT1)
.
4.
Check whether the
General
tab shows any unusual condition.
5.
Click the
Resources
tab and check
Conflicting device list
.
The conflicting devices may cause errors. Refer to the manuals of devices
and delete the unnecessary conflicting devices.
Cannot print with
Automatic Duplex
Printing
Size of loaded
paper is incorrect
Ensure that the size of loaded paper is suitable for
Automatic Duplex Printing
.
Incorrect paper size
is selected
Check the
Paper Size
setting from within your application to ensure that it
matches the size of the paper loaded.
Check
Paper Size
on the
Page Setup
tab in the
Printer Properties
dialog box
(Windows) or the
Page Setup
dialog box (Macintosh) to ensure that it matches
the size of the paper loaded.
For the paper size compatible with
Automatic Duplex Printing
, refer to
“Automatically Printing on Both Sides of the Page” on the
User’s Guide
.
To print on both sides of the page manually, follow the procedure
below.
On the
Page Setup
tab, clear the
Automatic
check box. Then try printing again.
In Windows NT 4.0, you cannot switch to manual duplex printing.
When using Mac OS 9.x, click
Options
in the
Print
dialog box, and then clear the
Automatic
check box. Then try printing again. Mac OS X does not support the
manual duplex printing.
Problem
Possible Cause
Try This