Canon imageFORMULA ScanFront 300 ScanFront 300/300P Instructions - Page 180

Troubleshooting, Network, Web Menu

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Chapter 10 Troubleshooting 1. Troubleshooting If any of the following problems occurs, solve the problem as described in the corresponding solution. Cannot log in to the Web menu Cannot use an LDAP address book (certain users only) Cannot update the settings in the Web menu Cannot access the Web menu Cannot create a new folder (shared folder/FTP server) Specifying a mail address as the address and then starting scanning results in an error Cannot edit the address book/ job buttons (certain users only) Can only select certain destinations. For example, can only select shared folders (certain users only) Cannot connect to an FTP server that can be accessed from outside the company Network, Web Menu Cause JavaScript is disabled in the Web browser. Solution Enable JavaScript. Cause The administrator has set user function restrictions. See "Restricting User Functions" on p. 6-10. Solution Contact the administrator of the ScanFront. Cause The ScanFront is being used or a user has not logged out. Solution Check the ScanFront status and then try again. Cause The Web browser has become unstable. Solution Delete the cache and cookies and reset the settings of the Web browser. Cause The IP address assigned from the DHCP server has changed. Solution Contact the administrator of the ScanFront, and check the IP address assigned to the ScanFront. Cause Permission to write to the shared folder has not been granted for the user name and password that were entered. Solution Contact the administrator of the shared folder. Cause The mail server settings have not been registered, or have been deleted. Solution Contact the administrator of the ScanFront. Cause Solution Cause The administrator has set user function restrictions. See "Restriction to Edit" on p. 6-11. Contact the administrator of the ScanFront. The administrator has set user function restrictions. Solution Contact the administrator of the ScanFront. Cause Solution The scanner cannot connect to an FTP server that requires firewall settings to be configured. Use an FTP server that does not require firewall settings to be configured. 10-2

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10-2
Chapter 10
Troubleshooting
1.
Troubleshooting
If any of the following problems occurs, solve the problem as described in the corresponding solution.
Network, Web Menu
Cannot log in to the Web menu
Cause
JavaScript is disabled in the Web browser.
Solution
Enable JavaScript.
Cannot use an LDAP address
book (certain users only)
Cause
The administrator has set user function restrictions.
See “Restricting
User Functions” on p. 6-10.
Solution
Contact the administrator of the ScanFront.
Cannot update the settings in
the Web menu
Cause
The ScanFront is being used or a user has not logged out.
Solution
Check the ScanFront status and then try again.
Cause
The Web browser has become unstable.
Solution
Delete the cache and cookies and reset the settings of the Web browser.
Cannot access the Web menu
Cause
The IP address assigned from the DHCP server has changed.
Solution
Contact the administrator of the ScanFront, and check the IP address
assigned to the ScanFront.
Cannot create a new folder
(shared folder/FTP server)
Cause
Permission to write to the shared folder has not been granted for the
user name and password that were entered.
Solution
Contact the administrator of the shared folder.
Specifying a mail address as the
address and then starting
scanning results in an error
Cause
The mail server settings have not been registered, or have been deleted.
Solution
Contact the administrator of the ScanFront.
Cannot edit the address book/
job buttons (certain users only)
Cause
The administrator has set user function restrictions.
See “Restriction to
Edit” on p. 6-11.
Solution
Contact the administrator of the ScanFront.
Can only select certain
destinations. For example, can
only select shared folders
(certain users only)
Cause
The administrator has set user function restrictions.
Solution
Contact the administrator of the ScanFront.
Cannot connect to an FTP
server that can be accessed
from outside the company
Cause
The scanner cannot connect to an FTP server that requires firewall
settings to be configured.
Solution
Use an FTP server that does not require firewall settings to be
configured.