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Chapter 10 Troubleshooting The wrong send time is displayed for an e-mail message received at the destination The sender's address is not displayed at the destination of an e-mail message Cannot connect to the network (IP address conflict problem) Cannot connect to the network (LAN cable connection problem) Cannot connect to the network (device name conflict problem) Cannot delete a folder Cannot scan from the Home screen (certain users only) Cannot log in Cannot browse shared folders during address registration. Cause Solution Cause Solution Cause Solution Cause Solution Cause Solution Cause Solution Cause Solution Cause Solution Cause Solution Cause Solution (1) The date and time settings are incorrect. (2) The time zone is set to a different country. Contact the administrator, and check the "Language/Timezone" setting. (See p. 6-30.) The e-mail addresses of the user and administrator have not been registered. (See p. 6-7 and p. 6-32.) Contact the administrator, and register the e-mail addresses. The IP address that was set is already being used by another device. Contact the system administrator of the network, and change the IP address setting. The LAN cable is not connected properly. Check the connections of the LAN cable. The device name that was set is already being used by another device. Contact the system administrator of the network, and change the device name setting. When you install two or more ScanFront scanners, take care to ensure duplicate device names are not set. Data has been saved to the folder. Contact the administrator of the shared folder. Permission to change the shared folder has not been granted for the user name and password that were entered. Contact the administrator of the shared folder. The administrator has set user function restrictions. See "Use only Job Buttons" on p. 6-10. Contact the administrator of the ScanFront. Uppercase and lowercase letters were not entered correctly. (See p. 8-3 and p. 5-5.) Enter the uppercase and lowercase letters for the user name and password correctly. You are attempting to browse folders on a computer running Windows 7 or Windows Server 2008 R2. Enter the full path of the shared folder manually. 10-3

Section	Page
ScanFront300/300P/330 INSTRUCTIONS	1
Introduction	9
Manuals for the Scanner	11
Symbols Used in This Manual	11
How This Manual is Organized	12
Table of Contents	13
Chapter 1 Before Use	16
1. Important Safety Instructions	17
Installation Location	17
Power	17
Moving the Scanner	18
Handling	18
About the Fingerprint Sensor (ScanFront 300P only)	20
Disposal	20
2. Features of the ScanFront 300/300P/330	21
ScanFront 300/300P/330	21
ScanFront 300P/330	22
ScanFront 300P	23
ScanFront 330	23
3. Names and Functions of Parts	24
Front and Document Feed and Eject Trays	24
Side and Rear	25
4. Network Environment	26
Network Environment	26
Directory Service Support	26
Limitations	27
Chapter 2 Handling	28
1. Documents	29
Plain Paper	29
Business Card	29
Card	30
2. Preparing the Scanner	31
Preparing the Document Feed Tray and Eject Tray	31
Feed Selection Lever	32
USB Port	32
3. Placing Documents	33
Placing a Document	33
Placing a Folded Document	34
Placing a Long Document	34
Placing a Card	35
4. Clearing a Paper Jam or Double Feed Error	36
5. Fingerprint Sensor (ScanFront 300P)	38
Cautions for Handling the Fingerprint Sensor	38
Fingerprint Authentication	39
Chapter 3 ScanFront Setup	40
1. Before Setting Up the Scanner	41
Installation Location	41
Connecting the AC Adapter	42
Connecting the Network Cable	42
2. Turning the Power ON and OFF	43
Turning the Power ON	43
Turning the Power OFF	43
3. Configuring the Scanner Settings	44
Administrator Settings	44
Web Menu (Administrator Mode)	45
4. Configuring Administrator Settings	47
Logging In to the Administrator Settings	47
Network Settings	48
Administrator Password	48
Backup/Restore Setting Information	49
Select Login Type	49
Roller Counter Reset	50
Format ScanFront	50
Touch Panel Adjustment	50
Display Language Setting	51
Network Test	51
Switch to Web Application Mode (from Standard Mode of ScanFront 330 Only)	51
Chapter 4 ScanFront Service	52
1. About ScanFront Service	53
2. Installing ScanFront Service	54
System Requirements	54
Installation	54
3. ScanFront Service Setup	57
ScanFront Settings	57
Changing the Port Number Used for Communication	57
Chapter 5 Operating Procedures	58
1. Flow of Scanner Operations	59
2. Turning the Power ON and OFF	60
Turning the Power ON	60
Turning the Power OFF	60
3. Login Screen	61
Login Screen Types	61
When Using Server Authentication	61
List Type Login	62
Key in Type Login	63
Fingerprint Authentication (Only Available with the ScanFront 300P)	64
4. Screen Displayed after Login	65
Home Screen	65
Job Button Screen	65
5. User Settings Screen	66
Change Password	66
Fingerprint Registration	66
6. Fingerprint Registration (Only Available with the ScanFront 300P)	67
Fingerprint Authentication	67
Registering a Fingerprint	68
7. Scanning Procedures	70
Scanning From the Home Screen	70
Scanning From the Job Button Screen	71
Address Selection Screen	72
USB Memory Screen	74
Print Settings Screen	75
Scanning	76
8. Registering and Editing Addresses	80
Registering a New Address	80
Modifying an Address	82
Copying an Address	83
9. Scan/Delivery Options	84
Scan Settings	85
File Formats	89
Security Settings for PDF Files	90
Delivery Options	91
Chapter 6 Web Menu (Administrator Mode)	93
1. Web Menu Overview	94
2. Logging In to the Web Menu	97
3. User Administration	98
Registering New Users	99
Restricting User Functions	102
Editing Users	103
Exporting and Importing Users	105
4. Address Book Settings	106
Registering New Addresses	107
Copying Addresses	110
Exporting and Importing Address Books	110
5. Job Button Settings	112
Registering New Job Buttons	113
Scan Settings Overview	114
Copying Job Buttons	118
Editing Jobs	119
Exporting and Importing Job Buttons	119
6. Device Configuration	121
Network Setting	122
Language/Timezone	122
Device Operation	123
Login Options	123
Administrator Settings	124
7. Server Settings	125
E-mail Server/Fax Settings	126
Authentication Server	127
Address Book Server	128
FTP server	129
NTP Server	129
ScanFront Service Server	129
Certificates	129
8. System Settings	131
Backup and Restore	132
Module Version Information/Update	133
Log Settings	134
Screenshot	135
Chapter 7 ScanFront Administration Tool	136
1. About ScanFront Administration Tool	137
2. Installing ScanFront Administration Tool	138
System Requirements	138
Installation	138
3. ScanFront Administration Tool Setup	140
Starting ScanFront Administration Tool	140
Registering ScanFront Scanners	140
4. Managing the ScanFront Scanners	141
Selecting a ScanFront	141
Checking ScanFront Connections	141
Changing Passwords	141
Changing IP Addresses and Device Names	142
Checking Detailed Information on the ScanFront	142
Displaying the Web Menu	142
Batch Processing	142
Importing/Exporting Administration Data	143
Chapter 8 Web Menu (User Mode)	144
1. Web Menu Overview	145
2. Logging In to the Web Menu	146
3. User Settings	147
User Settings	148
4. Address Book Settings	152
Registering New Addresses	154
Copying Addresses	157
Exporting and Importing Address Books	157
5. Job Button Settings	159
Registering New Job Buttons	161
Scan Settings Overview	162
Copying Job Buttons	166
Editing Jobs	167
Exporting and Importing Job Buttons	167
Chapter 9 Maintenance	169
1. Routine Cleaning	170
Cleaning the Scanner Unit	170
Cleaning the Touch Panel	170
Cleaning the Fingerprint Sensor (ScanFront 300P)	170
Cleaning the Scanning Glass and Rollers	171
Cleaning the Retard Roller	173
Cleaning the Feed Roller	174
2. Replacing the Rollers and Document Holding Guide	176
Exchange Roller Kit	176
Replacement Method	176
Checking the Page Count and Resetting the Counter	177
Chapter 10 Troubleshooting	179
1. Troubleshooting	180
2. Error Messages (ScanFront)	184
3. Error Messages (Web Menu)	187
4. Adjusting the Touch Panel	189
5. Initializing ScanFront	191
Chapter 11 Appendices	193
1. Specifications	194
Unit Specifications	194
Network Specifications	195
Transfer Destinations	195
AC Adapter (100 to 240 V type)	195
Consumable Parts	196
External Dimensions	197

Match case Limit results 1 per page

10-3

Chapter 10

Troubleshooting

The wrong send time is

displayed for an e-mail message

received at the destination

Cause

(1) The date and time settings are incorrect. (2) The time zone is set to a

different country.

Solution

Contact the administrator, and check the “Language/Timezone” setting.

(See p. 6-30.)

The sender’s address is not

displayed at the destination of

an e-mail message

Cause

The e-mail addresses of the user and administrator have not been

registered.

(See p. 6-7 and p. 6-32.)

Solution

Contact the administrator, and register the e-mail addresses.

Cannot connect to the network

(IP address conflict problem)

Cause

The IP address that was set is already being used by another device.

Solution

Contact the system administrator of the network, and change the IP

address setting.

Cannot connect to the network

(LAN cable connection problem)

Cause

The LAN cable is not connected properly.

Solution

Check the connections of the LAN cable.

Cannot connect to the network

(device name conflict problem)

Cause

The device name that was set is already being used by another device.

Solution

Contact the system administrator of the network, and change the device

name setting. When you install two or more ScanFront scanners, take

care to ensure duplicate device names are not set.

Cannot delete a folder

Cause

Data has been saved to the folder.

Solution

Contact the administrator of the shared folder.

Cause

Permission to change the shared folder has not been granted for the user

name and password that were entered.

Solution

Contact the administrator of the shared folder.

Cannot scan from the Home

screen (certain users only)

Cause

The administrator has set user function restrictions.

See “Use only Job

Buttons” on p. 6-10.

Solution

Contact the administrator of the ScanFront.

Cannot log in

Cause

Uppercase and lowercase letters were not entered correctly.

(See p. 8-3 and p. 5-5.)

Solution

Enter the uppercase and lowercase letters for the user name and

password correctly.

Cannot browse shared folders

during address registration.

Cause

You are attempting to browse folders on a computer running Windows 7

or Windows Server 2008 R2.

Solution

Enter the full path of the shared folder manually.