Canon imageFORMULA ScanFront 400 CAC/PIV ScanFront 400 CAC/PIV Configuration G - Page 101

Appendix, 5.1 Troubleshooting

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Chapter 5 Appendix This chapter explains the various issues and messages that may appear when configuring and using the ScanFront 400 CAC/PIV solution, the USB Card Reader, Smart Card Settings, along with their possible causes and remedies. 5.1 Troubleshooting This section describes the possible issues that may arise when configuring and using the ScanFront 400 CAC/PIV solution, along with their possible causes and remedies. Problem The card reader is missing or is not recognized. Remedy 1 Connect a supported or a known working card reader. Remedy 2 Plug the card reader into a different USB port on the ScanFront 400 CAC/PIV device. Remedy 3 Reboot the ScanFront 400 CAC/PIV device. Problem The card has been removed, or the card type is not recognized. Remedy Make sure that you only insert PIV or CAC cards into the card reader, and leave the card in the card reader while performing operations on the ScanFront 400 CAC/PIV device. Problem PIV card type support is not enabled, and a PIV card was inserted into the card reader. Remedy Insert a CAC card into the card reader, or have the system administrator enable PIV card support. 101 ScanFront 400 CAC/PIV V1.3.1 Configuration Guide

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101
ScanFront 400 CAC/PIV V1.3.1 Configuration Guide
Chapter 5 Appendix
This chapter explains the various issues and messages that may appear when configuring and
using the ScanFront 400 CAC/PIV solution, the USB Card Reader, Smart Card Settings,
along with their possible causes and remedies.
5.1
Troubleshooting
This section describes the possible issues that may arise when configuring and using the
ScanFront 400 CAC/PIV solution, along with their possible causes and remedies.
Problem
The card reader is missing or is not recognized.
Remedy 1
Connect a supported or a known working card reader.
Remedy 2
Plug the card reader into a different USB port on the ScanFront 400 CAC/PIV
device.
Remedy 3
Reboot the ScanFront 400 CAC/PIV device.
Problem
The card has been removed, or the card type is not recognized.
Remedy
Make sure that you only insert PIV or CAC cards into the card reader, and leave
the card in the card reader while performing operations on the ScanFront 400
CAC/PIV device.
Problem
PIV card type support is not enabled, and a PIV card was inserted into the card
reader.
Remedy
Insert a CAC card into the card reader, or have the system administrator enable
PIV card support.