Canon imagePROGRAF GP-300 imagePROGRAF GP-300 / GP-200 Setup Guide - Page 15

Responding to Messages

Get Canon imagePROGRAF GP-300 PDF manuals and user guides View all Canon imagePROGRAF GP-300 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 15 highlights

Responding to Messages Error messages may appear on the touch screen of the operation panel when setting up printer. It may not indicate a problem with the printer, and the issue may be easily resolved. Common messages and the causes are listed here with corrective actions. For details on other messages, refer to the Online Manual. Message Check if an ink tank is set, and its color and orientation. Print head cannot be recognized correctly. Open the top cover and install the correct print head. Cause There is no ink tank loaded. The ink tank is not firmly installed all the way in. The print head is not installed. Electrical contact failure in the print head. The paper has been loaded at an angle. Push the release lever back from you and reload the paper. Cannot detect the paper size. Move the release lever and reload the paper. The paper may not be loaded properly (in a straight direction). (The width guide may not match the paper. Refer to step 6 on p. 10) The paper may not be loaded in a proper location. (The right end of the paper may not be aligned with the paper alignment line. Refer to step 5 on p. 10) Corrective Action Install or reinstall the ink tank. (Refer to steps 1 to 8 on p. 6 and p. 7) Install the print head. (Refer to steps 1 to 10 on p. 8 and p. 9) Remove the print head, make sure that no debris becomes adhered to the electrical contacts on the print head and the carriage, and then reinstall the print head. Reload the paper. (Refer to steps 3 to 7 on p. 10) Operate the following release lever (A). A Hardware error ECxx-xxxx (x represents a letter or number) A printer error has occurred. Turn the printer off, wait a while, and then turn it on again. Error ECxx-xxxx (x represents a letter or number) A printer error has occurred. Refer to the manual and contact the service center. You may have encountered an error that cannot be resolved. You may have encountered an error that cannot be resolved. Turn off the printer and wait at least 3 seconds before restoring the power. If the message appears again, write down the error code and message, turn off the printer, and contact your Canon dealer for assistance. Write down the error code and message, turn off the printer, and contact your Canon dealer for assistance. 14

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
14
Responding to Messages
Error messages may appear on the touch screen of the operation panel when setting up printer. It may not indicate a problem with the printer, and the issue may be
easily resolved. Common messages and the causes are listed here with corrective actions. For details on other messages, refer to the Online Manual.
Message
Cause
Corrective Action
Check if an ink tank is set, and its color
and orientation.
There is no ink tank loaded.
Install or reinstall the ink tank.
(Refer to steps 1 to 8 on p. 6 and p. 7)
The ink tank is not firmly installed all the way in.
Print head cannot be recognized
correctly.
Open the top cover and install the correct
print head.
The print head is not installed.
Install the print head.
(Refer to steps 1 to 10 on p. 8 and p. 9)
Electrical contact failure in the print head.
Remove the print head, make sure that no debris becomes adhered
to the electrical contacts on the print head and the carriage, and
then reinstall the print head.
The paper has been loaded at an angle.
Push the release lever back from you and
reload the paper.
The paper may not be loaded properly (in a
straight direction).
(The width guide may not match the paper.
Refer to step 6 on p. 10)
Reload the paper.
(Refer to steps 3 to 7 on p. 10)
Operate the following release lever (A).
A
Cannot detect the paper size.
Move the release lever and reload the
paper.
The paper may not be loaded in a proper
location.
(The right end of the paper may not be aligned
with the paper alignment line. Refer to step 5 on
p. 10)
Hardware error ECxx-xxxx (x represents a
letter or number)
A printer error has occurred.
Turn the printer off, wait a while, and then
turn it on again.
You may have encountered an error that cannot
be resolved.
Turn off the printer and wait at least 3 seconds before restoring the
power.
If the message appears again, write down the error code and
message, turn off the printer, and contact your Canon dealer for
assistance.
Error ECxx-xxxx (x represents a letter or
number)
A printer error has occurred.
Refer to the manual and contact the
service center.
You may have encountered an error that cannot
be resolved.
Write down the error code and message, turn off the printer, and
contact your Canon dealer for assistance.