Cisco WUSB54G User Guide - Page 90

Start, Setting, Control Panel, Network, Obtain an IP address, Close, Enter

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Wireless-G VPN Broadband Router For Windows NT 4.0: • Click Start, Settings, and Control Panel. Double-click the Network icon. • Click the Protocol tab, and double-click on TCP/IP Protocol. • When the window appears, make sure you have selected the correct Adapter for your Ethernet adapter and set it for Obtain an IP address from a DHCP server. • Click the OK button in the TCP/IP Protocol Properties window, and click the Close button in the Network window. • Restart the computer if asked. B Open a command prompt. For Windows 98 and Me: • Click Start and Run. In the Open field, type in command. Press the Enter key or click the OK button. For Windows NT, 2000, and XP: • Click Start and Run. In the Open field, type cmd. Press the Enter key or click the OK button. In the command prompt, type ping 192.168.1.1 and press the Enter key. • If you get a reply, the computer is communicating with the Router. • If you do NOT get a reply, please check the cable, and make sure Obtain an IP address automatically is selected in the TCP/IP settings for your Ethernet adapter. C In the command prompt, type ping followed by your Internet or WAN IP address and press the Enter key. The Internet or WAN IP Address can be found on the Status screen of the Router's web-based utility. For example, if your Internet or WAN IP address is 1.2.3.4, you would enter ping 1.2.3.4 and press the Enter key. • If you get a reply, the computer is connected to the Router. • If you do NOT get a reply, try the ping command from a different computer to verify that your original computer is not the cause of the problem. D In the command prompt, type ping www.yahoo.com and press the Enter key. • If you get a reply, the computer is connected to the Internet. If you cannot open a webpage, try the ping command from a different computer to verify that your original computer is not the cause of the problem. • If you do NOT get a reply, there may be a problem with the connection. Try the ping command from a different computer to verify that your original computer is not the cause of the problem. 4. I am not getting an IP address on the Internet with my Internet connection. • Refer to "Problem #3, I want to test my Internet connection" to verify that you have connectivity. 1. If you need to register the MAC address of your Ethernet adapter with your ISP, please see "Appendix F: Finding the MAC address and IP Address for Your Ethernet Adapter." If you need to clone the MAC address of your Ethernet adapter onto the Router, see the System section of "Chapter 6: Configuring the Wireless-G VPN Broadband Router" for details. 2. Make sure you are using the right Internet connection settings. Contact your ISP to see if your Internet connection type is DHCP, Static IP Address, or PPPoE (commonly used by DSL consumers). Please refer to the Setup section of "Chapter 6: Configuring the Wireless-G VPN Broadband Router" for details on Internet connection settings. 3. Make sure you have the right cable. Check to see if the Internet column has a solidly lit Link/Act LED. Appendix A: 80 Common Problems and Solutions

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80
Appendix A:
Common Problems and Solutions
Wireless-G VPN Broadband Router
For Windows NT 4.0:
•
Click
Start
,
Setting
s, and
Control Panel
. Double-click the
Network
icon.
•
Click the Protocol tab, and double-click on TCP/IP Protocol.
•
When the window appears, make sure you have selected the correct Adapter for your Ethernet adapter
and set it for
Obtain an IP address
from a DHCP server.
•
Click the
OK
button in the TCP/IP Protocol Properties window, and click the
Close
button in the Network
window.
•
Restart the computer if asked.
B
Open a command prompt.
For Windows 98 and Me:
•
Click
Start
and
Run
. In the Open field, type in command. Press the
Enter
key or click the
OK
button.
For Windows NT, 2000, and XP:
•
Click
Star
t and
Run
. In the Open field, type cmd. Press the
Enter
key or click the
OK
button. In the
command prompt, type ping 192.168.1.1 and press the Enter key.
•
If you get a reply, the computer is communicating with the Router.
•
If you do NOT get a reply, please check the cable, and make sure Obtain an IP address automatically is
selected in the TCP/IP settings for your Ethernet adapter.
C
In the command prompt, type ping followed by your Internet or WAN IP address and press the
Enter
key.
The Internet or WAN IP Address can be found on the Status screen of the Router’s web-based utility. For
example, if your Internet or WAN IP address is 1.2.3.4, you would enter ping 1.2.3.4 and press the Enter key.
•
If you get a reply, the computer is connected to the Router.
•
If you do NOT get a reply, try the ping command from a different computer to verify that your original
computer is not the cause of the problem.
D
In the command prompt, type ping www.yahoo.com and press the
Enter
key.
•
If you get a reply, the computer is connected to the Internet. If you cannot open a webpage, try the ping
command from a different computer to verify that your original computer is not the cause of the problem.
•
If you do NOT get a reply, there may be a problem with the connection.
Try the ping command from a
different computer to verify that your original computer is not the cause of the problem.
4.
I am not getting an IP address on the Internet with my Internet connection.
•
Refer to “Problem #3, I want to test my Internet connection” to verify that you have connectivity.
1.
If you need to register the MAC address of your Ethernet adapter with your ISP, please see “Appendix
F: Finding the MAC address and IP Address for Your Ethernet Adapter.” If you need to clone the MAC
address of your Ethernet adapter onto the Router, see the System section of “Chapter 6: Configuring
the Wireless-G VPN Broadband Router” for details.
2.
Make sure you are using the right Internet connection settings. Contact your ISP to see if your Internet
connection type is DHCP, Static IP Address, or PPPoE (commonly used by DSL consumers).
Please
refer to the Setup section of “Chapter 6: Configuring the Wireless-G VPN Broadband Router” for
details on Internet connection settings.
3.
Make sure you have the right cable. Check to see if the Internet column has a solidly lit Link/Act LED.