Compaq 14-a100 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc
Compaq 14-a100 Manual
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- Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 1
HP 14 Notebook PC HP 14 TouchSmart Notebook PC Compaq 14 Notebook PC Compaq 14 TouchSmart Notebook PC HP 240 G2 Notebook PC HP 245 G2 Notebook PC Maintenance and Service Guide - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 2
such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: November 2013 Document Part Number: 754397-001 Product notice This guide describes features - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 4
iv Safety warning notice - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 5
30 Miscellaneous parts ...32 Sequential part number listing ...33 4 Removal and replacement procedures ...39 Preliminary replacement requirements ...39 Tools required ...39 Service considerations ...39 Plastic parts ...39 Cables and connectors ...39 Drive handling ...40 Grounding guidelines ...40 v - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 6
discharge damage 40 Packaging and transporting guidelines 41 Component replacement procedures ...43 Battery ...43 Display subcomponents (bezel, webcam, panel 44 Service door ...49 Optical drive ...50 WLAN module ...52 Memory module ...54 Top cover/keyboard ...55 Power button board ...59 TouchPad - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 7
7 Computer Setup (BIOS) and Advanced System Diagnostics in SUSE Linux 101 Starting Computer Setup ...101 Using Computer Setup ...101 Navigating and selecting in Computer Setup 101 Restoring factory settings in Computer Setup 102 Updating the BIOS ...102 Determining the BIOS version ...102 - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 8
Restoring specific files ...114 Restoring specific files using Windows Backup and Restore 114 Recovering the original system using HP Recovery Manager 114 What you need to know 114 Recovering using HP Recovery partition (select models only 115 Recovering using the recovery media 115 Changing - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 9
Switchable discrete graphics: Nvidia 820M N15V-GM 1 GB VRAM (128Mx16 DDR3 1GHz x 4 PCs) GPU power management enabled at launch Support DX11 Support dynamic switching Support HD Decode and HDMI UMA graphics: Intel HD Graphics Panel 35.6-cm (14.0-in), high-definition (HD), light-emitting diode - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 10
● 320-GB, 5400-rpm, 9.5-mm or 7.0-mm Optical drive Fixed Serial ATA 9.5-mm tray load DVD+/-RW Double-Layer SuperMulti Supports zero power optical drive Supports no optical drive option Audio/video Single digital microphone HD audio Dual speakers HP TrueVision HD webcam (fixed, no tilt with - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 11
4.0 Combo Adapter ● QCA 9565 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter External media card HP Multi-Format Digital Media Reader Support SD/SDHC/SDXC Push-Push Insertion/Removal √ √ √ √ Ports AC Smart Pin adapter plug √ √ √ √ Headphone/microphone in combo jack √ √ √ √ HDMI version - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 12
Description Security Kensington Security Lock Support Intel Anti-Theft Support Intel IPT OTP support Operating system Preinstalled: ● Windows 8.1 ● Windows 8.1 downgrade to Windows 7 Professional (HP 240 models) ● Ubuntu ● FreeDOS 2.0 Serviceability End-user replaceable parts: ● AC - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 13
mm or 7.0-mm ● 320-GB, 5400-rpm, 9.5-mm or 7.0-mm Fixed Serial ATA 9.5-mm tray load DVD+/-RW Double-Layer SuperMulti Supports zero power optical drive Supports no optical drive option Single digital microphone HD audio Dual speakers HP TrueVision HD webcam (fixed, no tilt with activity LED, 1280×720 - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 14
module One or two WLAN antennas built into display assembly Compatible with Miracast-certified devices (For Win8.1; except Intel Pentium and Celeron) Support for the following WLAN formats: ● Realtek RTL8188EE 802.11bgn 1x1 Wi-Fi Adapter ● Qualcomm Atheros AR9485 802.11bgn 1x1 Wi-Fi Adapter - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 15
Category Operating system Serviceability Description OTP support Preinstalled: ● Windows 8.1 ● Ubuntu ● FreeDOS End-user replaceable parts: ● AC adapter ● Battery ● Memory modules (2) ● Optical drive ● WLAN module Non-touch; UMA Touch; UMA √ √ √ √ AMD models Category - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 16
● 500-GB, 5400-rpm, 9.5-mm or 7.0-mm ● 320-GB, 5400-rpm, 9.5-mm or 7.0-mm Fixed Serial ATA 9.5-mm tray load DVD+/-RW Double-Layer SuperMulti Supports zero power optical drive Supports no optical drive option Single digital microphone Non-touch; Non-touch; Touch; Touch; UMA discrete UMA discrete - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 17
One or two WLAN antennas built into display assembly Compatible with Miracast-certified devices (For Win8.1; except Intel Pentium and Celeron) √ √ √ Support for the following WLAN formats: √ ● Realtek RTL8188EE 802.11bgn 1x1 Wi-Fi Adapter ● Qualcomm Atheros AR9485 802.11bgn 1x1 Wi-Fi Adapter - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 18
battery 3-cell, 31-Whr Li-ion battery Security Kensington Security Lock Support Intel Anti-Theft Support Intel IPT OTP support Operating system Preinstalled: ● Windows 8.1 ● Ubuntu ● FreeDOS Serviceability End-user replaceable parts: ● AC adapter ● Battery ● Memory modules (2) ● Optical drive - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 19
and writes to an optical disc. NOTE: For disc compatibility information, go to the Help and Support web page. Follow the web page instructions to select your computer model. Select Support & Drivers, and then select Product Information. Optical drive eject button (select models Releases the disc - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 20
on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide in Windows 8, from the Start screen, type support, and then select the HP Support Assistant app. 12 Chapter 2 External component identification - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 21
device is connected to the jack, the computer speakers are disabled. NOTE: Be sure that the device cable has a 4-conductor connector that supports both audio-out (headphone) and audioin (microphone). Description Reads optional memory cards that store, manage, share, or access information. To insert - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 22
regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide in Windows 8, from the Start screen, type support, and then select the HP Support Assistant app. 14 Chapter 2 External component identification - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 23
TouchPad button (3) Right TouchPad button Description Moves the on-screen pointer and selects or activates items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. Functions like the left button on an external mouse. Functions like the right button on an external mouse. Top 15 - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 24
Lights Component (1) (2) Caps lock light Mute light (3) Wireless light Description On: Caps lock is on, which switches the keys to all capital letters. ● Amber: Computer sound is off. ● Off: Computer sound is on. On: An integrated wireless device, such as a wireless local area network (WLAN) - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 25
Button Component Power button Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 26
Keys Component (1) (2) (3) esc key fn key Windows key (4) Action keys Description Displays system information when pressed in combination with the fn key. Executes frequently used system functions when pressed in combination with the spacebaror the esc key. Windows 8: Returns you to the Start - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 27
the internal fan to cycle on and off during routine operation. (4) Battery release latch Releases the battery. (5) Speaker openings (2) Produce sound. (6) Service door Provides access to the wireless LAN (WLAN) module slot, the memory module slots, and the optical drive bay (select models - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 28
in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact support through Help and Support. In Windows 78, from the Start screen, type help, and then select Help and - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 29
computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: bay, or under the service door. ● Service label-Provides important information to identify your computer. When contacting support, you will probably be asked - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 30
Component (1) Serial number (2) Product number (3) Warranty period (4) Model number (select models only) (5) Revision number ● Regulatory label(s)-Provide(s) regulatory information about the computer. ● Wireless certification label(s)-Provide(s) information about optional wireless devices and the - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 31
3 Illustrated parts catalog Computer major components Computer major components 23 - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 32
Item (1) (2) Component Spare part number Display assembly (35.6-cm [14.0-in] HD, anti-glare, touchscreen) NOTE: For display assembly spare part information, see Display assembly subcomponents on page 28. For use in HP 14 models: ● Black 747246-001 ● White 747247-001 ● Red 747248-001 ● - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 33
Item (3) (4) (5) (6) (7) (8) (9) Component ● For use in Latin America For use in gray HP 14 or Compaq 14 models: ● For use in the United States ● For use in Latin America For use in gray HP 14 models: ● For use in Thailand ● For use in Taiwan ● For use in South Korea For use in black HP 240 and HP - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 34
Item Component ● UMA graphics, Intel HM86 chipset, Windows 8 Professional ● Discrete graphics, Intel HM86 chipset, without Windows 8 ● Discrete graphics, Intel HM86 chipset, Windows 8 Standard ● Discrete graphics, Intel HM86 chipset, Windows 8 Professional ● UMA graphics, Intel HM76 chipset, - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 35
Item (10) (11) (12) (13) (14) (15) (16) (17) (18) (19) (20) Component For use only in models with an AMD E1-2100 processor and discrete graphics: ● Without Windows 8 ● Windows 8 Standard Optical drive connector RTC battery Memory module (PC3L, 12800, 1600-MHz): 8-GB 4 GB 2 GB Processor (includes - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 36
Item (21) Component Atheros AR9485 802.11b/g/n WiFi Adapter for use in Brazil Realtek RTL8188EE 802.11bgn Wi-Fi Adapter Plastics Kit, includes: Service door NOTE: Included in the Plastics Kit. Display assembly subcomponents Spare part number 712639-201 709848-001 747255-001 747255-001 Item (1) - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 37
Item (2) (3) (4) (5) (6) (7) Component For use with HP 240 and HP 245 models Webcam/microphone module Raw display panel (35.6-cm [14.0-in], HD, WLED, BrightView) For use in HP 14 and Compaq 14 models For use in HP 240 and HP 245 models Hinges (left and right) Display cable (includes display panel - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 38
Plastics Kit Item (1) (2) Component Plastics Kit, includes: Service door Optical drive cover (for use in models without an optical drive) Rubber Kit Component Rubber Kit for use in HP 14 and Compaq 14 - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 39
Cable Kit Item (1) (2) (3) (4) (5) Component Cable Kit, includes: Power button board cable Card reader cable USB cable Power connector cable Optical drive cable Spare part number 750337-001 Cable Kit 31 - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 40
Miscellaneous parts Component HP Smart AC adapter: For use with computer models equipped with discrete graphics: ● 90-W PFC HP Smart AC adapter (for use in all countries except China and India) ● 90-W PFC EM HP Smart AC adapter (for use in China and India only) For use with computer models equipped - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 41
Sequential part number listing Spare part number 490371-001 490371-011 490371-021 490371-031 490371-061 490371-201 490371-202 490371-291 490371-AA1 490371-AB1 490371-AD1 490371-D01 490371-D61 622643-005 634250-005 669299-005 675794-001 682417-001 683802-005 690020-001 691739-001 691740-001 693374- - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 42
Spare part number 712639-201 713162-001 714657-001 733476-001 737327-001 740715-001 741427-001 746641-001 747116-001 747117-001 747132-001 747134-001 747144-001 747231-001 747232-001 747233-001 747234-001 747235-001 747236-001 747237-001 747238-001 747239-001 747240-001 747241-001 747242-001 747243- - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 43
Drive Power button board (includes cable) USB board (includes cable) TouchPad button board (includes cable) Card reader board (includes cable) Plastics Kit (includes service door and optical drive cover (for use in models without an optical drive) Rubber Kit for use in HP 14 and Compaq 14 models Raw - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 44
Spare part number 747265-501 747265-601 747266-001 747267-001 747268-001 747268-501 747269-001 747269-501 747271-001 747271-501 747272-001 747272-501 747282-001 747282-161 747282-201 747282-281 747282-291 747282-AB1 747282-AD1 747283-001 747283-161 747283-281 747283-AB1 747283-AD1 747284-001 747284- - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 45
Spare part number 747284-281 747284-AB1 747284-AD1 747285-001 747285-161 749021-001 749034-001 749035-001 749036-001 749036-161 749036-201 749036-281 749036-AB1 749036-AD1 749036-D61 749551-001 749781-001 749781-161 749781-281 749781-AB1 749781-AD1 749777-001 749778-001 749779-001 749780-001 750337- - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 46
Spare part number 752884-601 752897-001 752897-501 753184-001 Description System board for use only in models with UMA graphics, Celeron N2820 processor, and Windows 8 Professional (includes replacement thermal materials) System board for use only with computer models without Windows 8 and equipped - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 47
plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 48
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 49
. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of staticsafe - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 50
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 51
Component replacement procedures This chapter provides removal and replacement procedures. Make special note of each screw's size and location during removal and replacement. Battery Description 4-cell, 41-Whr, 2.8-Ah Li-ion battery 3-cell, 31-Whr, 2.8-Ah Li-ion battery Spare part number 740715- - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 52
Display subcomponents (bezel, webcam, panel) This section describes removing display subcomponents that do not require that you remove the entire display assembly from the computer. You can remove the display bezel, webcam/microphone module, and display panel while the display assembly is still - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 53
2. Remove the two Mylar screw covers (1) and the two Phillips PM2.5×4.5 screws (2) that secure the display bezel to the display assembly. 3. Flex the inside of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 54
c. Lift to disengage the adhesive that secures the webcam/microphone module to the display, and then remove the module (2). 6. To remove the display panel: a. Remove the six Phillips PM2.5×4.0 screws (1) that secure the display panel to the enclosure, and then rotate the display panel and hinges - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 55
b. Remove the four Phillips PM2.0×3.0 screws (1) that secure the display panel to the hinges, and then rotate the display panel onto the keyboard (2). Component replacement procedures 47 - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 56
c. On the back of the display panel, release the adhesive strip (1) that secures the display panel cable to the display panel, and then disconnect (2) and remove (3) the cable. Reverse this procedure to reassemble and install the display bezel, webcam/microphone module, and display panel. 48 Chapter - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 57
Description Plastics Kit Spare part number 747255-001 Before removing the service door, follow these steps: 1. Shut down the computer. If Battery on page 43). To remove the service door: 1. Remove the service door screw (1). 2. Slide the service door toward the front of the computer (2), and then - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 58
from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 43). 5. Remove the service door (see Service door on page 49). To remove the optical drive: 1. Remove the Phillips PM2.5×6.5 screw (1) that secures the optical drive to the computer - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 59
6. Remove the optical drive bracket (2). Reverse this procedure to reassemble and install the optical drive. Component replacement procedures 51 - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 60
message, remove the module to restore device functionality, and then contact support. Before removing the WLAN module, follow these steps: 1. Shut down Remove the battery (see Battery on page 43). 5. Remove the service door (see Service door on page 49). To remove the WLAN module: 1. Disconnect the - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 61
3. Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 62
cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 43). 5. Remove the service door (see Service door on page 49). To remove a memory module: 1. Spread the retaining tabs (1) on each side of the memory module slot to release the - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 63
Top cover/keyboard NOTE: The top cover spare part kit includes the TouchPad. Description Top cover with keyboard for use in black HP 14 models: ● For use in the United States ● For use in Latin America ● For use in Brazil ● For use in Thailand ● For use in Japan ● For use in Taiwan ● For use in - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 64
unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 43), and then remove the following components: 5. Remove the service door (see Service door on page 49). NOTE: When replacing the top cover, be sure that the power button board and cable (see Power button board - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 65
2. Disconnect the following cables: (1): Power button board cable (2): Keyboard cable (3): Touchpad cable 3. Remove the 14 Phillips PM2.5×6.0 screws that secure the top cover to the computer. 4. Position the computer upright with the front toward you, and then open the computer. 5. Lift the rear - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 66
6. Remove the top cover (2). Reverse this procedure to install the top cover/keyboard. Note the antenna routing path on the bottom of the computer when reassembling the computer. 58 Chapter 4 Removal and replacement procedures - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 67
unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 43), and then remove the following components: 5. Remove the service door (see Service door on page 49). 6. Remove the top cover (see Top cover/keyboard on page 55). To remove the power button board: 1. Position - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 68
the AC adapter from the computer. 4. Remove the battery (see Battery on page 43), and then remove the following components: 5. Remove the service door (see Service door on page 49). 6. Remove the top cover (see Top cover/keyboard on page 55). To remove the TouchPad button board: 1. Position - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 69
Display assembly This section describes removing the display assembly in its entirety and disassembling all the display subcomponents. If you only need to remove the display bezel, webcam/microphone module, or display panel, you do not need to remove the entire display assembly from the computer. - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 70
(see WLAN module on page 52). 6. Remove the following components: ● Service door (see Service door on page 49) ● Top cover (see Top cover/keyboard on page the base enclosure. CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 71
5. Remove the display assembly (2). If it is necessary to replace any of the display assembly subcomponents: 1. To remove the display bezel: a. Remove the two Mylar screw covers (1) and the two Phillips PM2.5×4.5 screws (2) that secure the display bezel to the display assembly. The Mylar screw - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 72
b. Flex the inside of the top edge (1), the left and right edges (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure. c. Remove the display bezel (4). NOTE: In this procedure, the display will NOT be connected to the computer, as shown in the - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 73
c. Remove the webcam/microphone module (2). (The module is attached to the display enclosure with double-sided tape.) 3. To remove the display panel: a. Remove the six Phillips PM2.5×4.0 screws (1) that secure the display panel to the enclosure, and then rotate the display panel (2) onto the - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 74
b. On the back of the display panel, release the adhesive strip (1) that secures the display panel cable to the display panel, and then disconnect (2) and remove (3) the cable. c. Remove the panel from the display enclosure. 4. To remove the display hinges: 66 Chapter 4 Removal and replacement - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 75
a. Remove the four Phillips PM2.0×3.0 screws (1) that secure the display hinges to the display panel. b. Remove the display hinges (2). 5. To remove the wireless antenna cables and transceivers: a. Release the wireless antenna cables from the clips (1) built into the display enclosure. b. Remove the - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 76
6. To remove the display/webcam cable, release the webcam connector (1), webcam cable (2), and display cable (3) from the routing path built into the display enclosure. 7. If replacing the display enclosure, be sure that the other subcomponents (including the webcam/ microphone module, the antenna - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 77
and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 43), and then remove the following components: ● Service door (see Service door on page 49) ● Top cover (see Top cover/keyboard on page 55) To remove the USB board: 1. Position the computer upright - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 78
outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 43), and then remove the following components: ● Service door (see Service door on page 49) ● Top cover (see Top cover/keyboard on page 55) To remove the hard drive: 1. Lift the USB board cable to - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 79
4. Disconnect the connector from the hard drive (4). 5. To remove the hard drive bracket, remove the four Phillips PM2.5×3.0 screws (1) that secure the bracket to the hard drive. 6. Remove the hard drive bracket from the hard drive (2). Reverse this procedure to reassemble and install the hard drive - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 80
then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 43), and then remove the following components: ● Service door (see Service door on page 49) ● Top cover (see Top cover/keyboard on page 55) Remove the optical drive connector: 1. Disconnect the cable from - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 81
System board NOTE: The system board spare part kit includes replacement thermal materials. NOTE: Intel models come with removable processors. AMD models come with processors soldered to the system board that cannot be removed or replaced. Description System boards for use in models with Intel - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 82
AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 43). 5. Remove the following components: ● Service door (see Service door on page 49) ● Top cover (see Top cover/keyboard on page 55) 6. Disconnect the display cable from the system board (see - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 83
2. Position the computer upright, and then disconnect the following cables from the system board: (2): Speaker cable (3): USB board cable (4): Optical drive connector cable 3. Remove the seven Phillips PM2.5×5.0 screws (1) that secure the system board to the base enclosure. 4. Lift the plastic tape - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 84
5. Lift the side opposite of the connectors of the system board (3), and then pull the system board away from the connectors to remove it (4). Reverse this procedure to install the system board. 76 Chapter 4 Removal and replacement procedures - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 85
and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 43), and then remove the following components: ● Service door (see Service door on page 49) ● WLAN module (see WLAN module on page 52) ● Top cover (see Top cover/keyboard on page 55) ● System board - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 86
a. Disconnect the fan cable (1) from the system board. b. Remove the fan from the clip on the system board (2). c. Remove the fan (3). Intel processor and UMA graphics (not Bay Trail) Intel processor and discrete graphics (not Bay Trail) 78 Chapter 4 Removal and replacement procedures - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 87
Remove the heat sink: a. Loosen the four Phillips screws that secure the heat sink to the system board (1). b. Remove the heat sink (2) from the system board. AMD processor and discrete graphics Component replacement procedures 79 - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 88
AMD processor and UMA graphics The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal materials are included with the fan/ heat sink assembly, processor, and system board spare part - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 89
● Thermal paste is used on the processor (1) and the heat sink section (2) that services it Intel processor and discrete graphics (not Bay Trail) Component replacement procedures 81 - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 90
● Thermal paste is used on the processor (1) and the heat sink section (2) that services it ● Thermal paste is used on the graphics subsystem chip (3) and the heat sink section (4) that services it Intel processor and UMA graphics (not Bay Trail) ● Thermal paste is used on the processor (1) and the - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 91
● Thermal paste is used on the processor (1) and the heat sink section (2) that services it AMD processor with UMA graphics ● Thermal paste is used on the processor (1) and the heat sink section (2) that services it Component replacement procedures 83 - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 92
and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 43), and then remove the following components: ● Service door (see Service door on page 49) ● WLAN module (see WLAN module on page 52) ● Top cover (see Top cover/keyboard on page 55) ● System board - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 93
3. Lift the processor (3) straight up, and then remove it. NOTE: The gold triangle (4) on the processor must be aligned with the triangle icon embossed on the processor socket when you install the processor. Reverse this procedure to install the processor. Component replacement procedures 85 - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 94
and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 43), and then remove the following components: ● Service door (see Service door on page 49) ● WLAN module (see WLAN module on page 52) ● Top cover (see Top cover/keyboard on page 55) ● System board - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 95
4. Remove the power connector cable (3). Reverse this procedure to install the power connector cable. Component replacement procedures 87 - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 96
and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 43), and then remove the following components: ● Service door (see Service door on page 49) ● WLAN module (see WLAN module on page 52) ● Top cover (see Top cover/keyboard on page 55) ● System board - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 97
outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 43), and then remove the following components: ● Service door (see Service door on page 49) ● WLAN module (see WLAN module on page 52) ● Top cover (see Top cover/keyboard on page 55) ● USB board - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 98
and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 43), and then remove the following components: ● Service door (see Service door on page 49) ● WLAN module (see WLAN module on page 52) ● Top cover (see Top cover/keyboard on page 55) ● System board - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 99
outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 43), and then remove the following components: ● Service door (see Service door on page 49) ● WLAN module (see WLAN module on page 52) ● Hard drive (see Hard drive on page 70) ● Top cover (see Top - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 100
outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 43), and then remove the following components: ● Service door (see Service door on page 49) ● WLAN module (see WLAN module on page 52) ● Hard drive (see Hard drive on page 70) ● Top cover (see Top - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 101
in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 102
device, cable, or cord. 1. From the Start screen, type hp support assistant, and then select the HP Support Assistant app. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 103
, press esc. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only. 1. Go to http://www.hp.com. 2. Click Support & Drivers, and then click the Drivers & Downloads tab. 3. Enter the product name - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 104
96 Chapter 5 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 8 - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 105
in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 106
Sleep or Hibernation. Do not insert, remove, connect, or disconnect any device, cable, or cord. 1. Select Start > Help and Support > Maintain. 2. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download. 3. At the download area, follow these steps - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 107
screen, press esc. When the Startup Menu is displayed, press f2. 2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostics test while it is running, press esc. Using System Diagnostics 99 - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 108
100 Chapter 6 Using Setup Utility (BIOS) and System Diagnostics in Windows 7 - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 109
to a USB port can be used with Computer Setup only if USB legacy support is enabled. To start Computer Setup, follow these steps: 1. Turn on the main Computer Setup screen, press esc, and then follow the on-screen instructions. NOTE: You can use either a pointing device (TouchPad, pointing stick, or - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 110
Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. - or - Use the tab key and the arrow keys to select File > Save Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To determine whether - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 111
For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. 2. Follow the on-screen instructions to and checks for intermittent problems that the start-up test does not detect. Using Advanced System Diagnostics 103 - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 112
the battery if necessary. If the battery fails the test, contact support to report the issue and purchase a replacement battery. ● System Tune Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostics test while it is running, - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 113
8 Specifications Computer specifications Metric U.S. Dimensions (touch models) Depth 24.0 cm 9.5 in Width 34.6 cm 13.6 in Height 2.95 cm 1.16 in Weight 2.4 kg 5.29 lb Input power Operating voltage and current 18.5 V dc @ 3.5 A or 19.5 V dc @ 3.33 A - 65 W 19 V dc @ 4.74 A or 19.5 - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 114
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. 320-GB* (9.5 mm) 7.0 mm or 9.5 mm 100.4 mm 69.9 mm 98.8 g SATA 300 MB/sec ATA security 3 ms 13 ms 24 - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 115
system restore points and create backups of personal information. For more information and steps, see Help and Support. From the Start screen, type help, and then select Help and Support. Creating HP Recovery media HP Recovery Manager is a software program that offers a way to create recovery media - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 116
the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. If you use an external optical drive, it Help and Support. From the Start screen, type help, and then select Help and Support. ● If you need to correct a problem with a preinstalled - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 117
the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before beginning recovery, back - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 118
- or - Press and hold f11 as you press the power button. 2. Choose your keyboard layout. 3. Select Troubleshoot from the boot options menu. 4. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 119
10 Backing up, restoring, and recovering in Windows 7 Your computer includes tools provided by the operating system and HP to help you safeguard your information and retrieve it if ever needed. Creating backups 1. Use HP Recovery Manager to create recovery media immediately after you set up the - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 120
. 2. Click Recovery Media Creation. 3. Follow the on-screen instructions to continue. To recover, see Recovering the original system using HP . For more information about using shadow copies to restore, see Help and Support. Creating a system restore point 1. Select Start > Control Panel > System - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 121
> System and Security > Backup and Restore. 2. Follow the on-screen instructions to schedule and create a backup. NOTE: Windows includes the User Account Control running utilities, or changing Windows settings. See Help and Support for more information. To restore, see Restoring specific files using - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 122
software fixes the problems. If uninstalling does not fix the problems, you can Click System Restore, and follow the on-screen instructions. Restoring specific files If files are accidentally deleted from changing Windows settings. See Help and Support for more information. Recovering the original - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 123
computer boot order on page 115. 3. Press f9 at system bootup. 4. Select the optical drive or the flash drive. 5. Follow the on-screen instructions. Changing the computer boot order To change the boot order for recovery discs: 1. Restart the computer. 2. Press esc while the computer is restarting - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 124
1. Insert the flash drive into a USB port. 2. Restart the computer. 3. Press esc while the computer is restarting, and then press f9 for boot options. 4. Select the flash drive from the boot options window. 116 Chapter 10 Backing up, restoring, and recovering in Windows 7 - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 125
a reasonably current backup. Backing up your information You should back up your computer files on a regular schedule to maintain a current backup. You can manually back up your information to an optional external drive, a network drive, or discs. Back up your system at the following times: ● At - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 126
Software, drivers, and updates not installed by HP must be manually reinstalled. Personal files must be restored from a backup. To : Do you want to start the System-Restore? 6. Follow the on-screen instructions. NOTE: You can also restore the computer from the partition by restarting the computer - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 127
12 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 128
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 129
Country/region Accredited agency Applicable note number 2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 130
122 Chapter 12 Power cord set requirements - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 131
based HP Business Notebook PC systems and provide general instructions for restoring nonvolatile memory that can contain personal data these steps are disclosed in the Maintenance & Service Guides available for HP PC products available on the product support pages at www.hp.com. 1. Follow - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 132
k. If the optional Absolute® Software Computrace® management and tracking service was activated on the notebook PC, contact the provider to deactivate memory? How is this memory write protected? Only in platforms that support Sure Start to provide protected backup of critical System BIOS code, - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 133
Non Volatile Memory Type Controller (NIC) EEPROM Amount (Size) Does this memory store customer data? 64 Kbytes No (not customer accessible) Keyboard ROM 64 Kbytes No (not customer accessible) DIMM Serial 256 Bytes per No Presence Detect memory (SPD) module, 128 configuration data - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 134
the computer and press F10 when prompted near the bottom of the display. b. Select File, then select Restore defaults. c. Follow the on-screen instructions. d. Select File, save changes and exit, then press Enter. 2. What kind of configuration data is stored on the DIMM Serial Presence Detect (SPD - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 135
configuration defaults to their factory settings. To return these system data and configuration defaults to factory settings, refer to question and answer 1 and follow the instructions for returning the BIOS settings to factory defaults. Questions and answers 127 - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 136
128 Chapter 13 Statement of Volatility - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 137
contact your local authorities, or see the Electronic Industries Alliance (EIA) Web site at http://www.eiai.org. This section provides disassembly instructions for the display assembly. The display assembly must be disassembled to gain access to the backlight (1) and the liquid crystal display (LCD - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 138
2. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly. 3. Remove the display bezel (3). 4. Disconnect all display panel cables (1) from the display inverter and remove the inverter - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 139
6. Remove the display panel assembly (2) from the display enclosure. 7. Turn the display panel assembly upside down. 8. Remove all screws that secure the display panel frame to the display panel. 9. Use a sharp-edged tool to cut the tape (1) that secures the sides of the display panel to the display - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 140
12. Lift the top edge of the backlight cover (2) and swing it outward. 13. Remove the backlight cover. 14. Turn the display panel upright. 15. Remove the backlight cables (1) from the clip (2) in the display panel. 16. Turn the display panel upside down. 132 Chapter 14 Recycling - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 141
17. Remove the backlight frame from the display panel. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. 18. Remove the backlight from the backlight frame. 19. Disconnect the - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 142
22. Release the tape (4) that secures the LCD panel to the display rear panel. 23. Remove the LCD panel. 24. Recycle the LCD panel and backlight. 134 Chapter 14 Recycling - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 143
115 changing HP Recovery Manager 110 bottom 22 buttons left TouchPad 15 power 17 right TouchPad 15 C Cable Kit illustrated 31 cables, service considerations 39 caps lock light, identifying 16 card reader board removing 88 spare part number 25 card reader cable illustrated 31 chipset, product - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 144
downloading 95 using 95 HP Recovery Manager 114 correcting boot problems 110 starting 109 HP Recovery media creating 107 recovery 110 Bluetooth 22 regulatory 22 serial number 21 service 21 wireless certification 22 WLAN 22 latch, battery release 19 legacy support, USB 101 lights AC adapter 12 caps - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 145
door illustrated 30 removing 49 service labels locating 21 serviceability, product description 4, 7, 10 slots memory card 13 security cable 12 speakers illustrated 27 removing 89 spare part number 35 specifications computer 105 display 105 hard drive 106 supported discs 111 recovery 107 system - Compaq 14-a100 | 14 Notebook PC 14 TouchSmart Notebook PC 14 Notebook PC 14 Touc - Page 146
removing 46, 65, 66 spare part number 34 webcam/microphone module illustrated 29 removing 45, 64 spare part number 34 weight removing 92 Windows File History 108 restoring files 108 system restore point 107 Windows Backup and Restore restoring files 114 Windows key, identifying 18 wireless antennas
HP 14 Notebook PC
HP 14 TouchSmart Notebook PC
Compaq 14 Notebook PC
Compaq 14 TouchSmart Notebook PC
HP 240 G2 Notebook PC
HP 245 G2 Notebook PC
Maintenance and Service Guide