D-Link DSL-302G Quick Installation Guide - Page 11

3.2. Troubleshooting Internet access If you can not access the Internet: 1. Log into the modem via 10.1.1.1 or 10.1.1.2 (USB connection). Select Quick Configuration page and set Refresh Rate to 3 sec. 2. At the bottom of this page look for Connection Status. You will see one of the following messages there: VC Down LCP No Response Auth Fail Connected No ADSL signal detected. • Make sure you have telephone cable connected to the DSL-302G modem; • Make sure ADSL filter is not connected to the line which goes to the modem; • Check with your ADSL provider if ADSL service has been enabled on your line Login server not responding. • Double-check the Connection Type and Encapsulation settings with your ISP Authentication problem. • Make sure your username and password are correct; • Double-check the Security Protocol settings (PAP/CHAP) with your ISP Connection established • Reboot your computer and try accessing the Internet again • Try specifying IP address and DNS settings on your computer as described above More information on DSL-302G can be found at http://www.dlink.com.au/products/broadband/dsl302g/ Technical support information on DSL-302G: http://www.dlink.com.au/tech/drivers/files/modems/dsl302g.htm D-Link Australia Technical Support can be contacted on 1300 766 868 or [email protected]