Dell A940 All In One Personal Printer Owner's Manual - Page 65
If you get the error message again, while both cartridges are installed
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5 Lower the printer (scanner unit) until it is completely closed. If the error message displays again, replace the black cartridge with a new black cartridge. If the error message does not display, repeat steps 1-3 and then go to step 6. 6 Reinstall the color cartridge and remove the black ink cartridge. 7 Lower the printer (scanner unit) until it is completely closed. If the error message displays again, replace the color cartridge with a new color cartridge. If there is no error message (indicated by flashing lights), repeat steps 1-3 and then reinstall both ink cartridges. 8 Lower the printer (scanner unit) until it is completely closed. If you get the error message again, while both cartridges are installed, replace both of the cartridges. Other error messages 1 Turn the printer off. 2 Wait a few seconds, and then turn the printer back on. 3 Send your document to print. Troubleshooting 53