Dell Alienware 27 Gaming AW2724HF Alienware AW2724HF Monitor Users Guide - Page 72

Common problems, Input Source, Brightness/Contrast, self-test, Diagnostic, Factory, Reset

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Common problems The following table contains general information about common monitor problems you might encounter and the possible solutions: Common symptoms What you experience No video/power No picture LED off No video/power No picture or no LED on brightness Poor focus Picture is fuzzy, blurry, or ghosting Possible solutions • Ensure that the video cable connecting the monitor and the computer is properly connected and secure. • Verify that the power outlet is functioning properly using any other electrical equipment. • Ensure that you have pressed the power button properly. • Ensure that the correct input source is selected in the Input Source menu. • Increase brightness and contrast controls in the Brightness/Contrast menu. • Perform monitor self-test feature check. • Check for bent or broken pins in the video cable connector. • Run the built-in diagnostics. For more information, see SelfDiagnostic. • Ensure that the correct input source is selected in the Input Source menu. • Eliminate video extension cables. • Reset the monitor to factory settings. For more information, see Factory Reset. • Change the video resolution to the correct aspect ratio. 72 | Troubleshooting

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Troubleshooting
Common problems
The following table contains general information about common monitor
problems you might encounter and the possible solutions:
Common
symptoms
What you
experience
Possible solutions
No video/power
LED off
No picture
•
Ensure that the video cable
connecting the monitor and the
computer is properly connected and
secure.
•
Verify that the power outlet is
functioning properly using any other
electrical equipment.
•
Ensure that you have pressed the
power button properly.
•
Ensure that the correct input source
is selected in the
Input Source
menu.
No video/power
LED on
No picture or no
brightness
•
Increase brightness and contrast
controls in the
Brightness/Contrast
menu.
•
Perform monitor
self-test
feature
check.
•
Check for bent or broken pins in the
video cable connector.
•
Run the built-in diagnostics. For
more information, see
Self-
Diagnostic
.
•
Ensure that the correct input source
is selected in the
Input Source
menu.
Poor focus
Picture is fuzzy,
blurry, or ghosting
•
Eliminate video extension cables.
•
Reset the monitor to factory settings.
For more information, see
Factory
Reset
.
•
Change the video resolution to the
correct aspect ratio.