Dell Alienware 27 Gaming AW2724HF Alienware AW2724HF Monitor Users Guide - Page 78

Universal Serial Bus (USB) specific problems, SuperSpeed USB 5 Gbps USB 3.2

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Universal Serial Bus (USB) specific problems Specific symptoms What you experience Possible solutions USB interface is USB peripherals not working are not working • Check that your monitor is turned on. • Reconnect the upstream cable to your computer. • Reconnect the USB peripherals (downstream connector). • Turn off and then turn on the monitor again. • Reboot your computer. • Some USB devices like external portable HDD require higher electric current; connect the device directly to the computer system. SuperSpeed SuperSpeed USB • Check that your computer is USB 5 Gbps 5 Gbps (USB 3.2 SuperSpeed USB 5 Gbps (USB 3.2 (USB 3.2 Gen 1) Gen 1) peripherals Gen 1)-compatible. interface is slow working slowly or • Some computers have USB 3.2 and not working at all USB 2.0 ports. Ensure that the correct USB port is used. • Reconnect the upstream cable to your computer. • Reconnect the USB peripherals (downstream connector). • Reboot your computer. Wireless USB Wireless USB • Increase the distance between the peripherals stop peripherals USB 3.2 peripherals and the wireless working when a responding slowly USB receiver. USB 3.2 device is plugged in or only working as • the distance between itself and its receiver decreases • Position your wireless USB receiver as close as possible to the wireless USB peripherals. Use a USB-extender cable to position the wireless USB receiver as far away as possible from the USB 3.2 port. 78 | Troubleshooting

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Troubleshooting
Universal Serial Bus (USB) specific problems
Specific
symptoms
What you
experience
Possible solutions
USB interface is
not working
USB peripherals
are not working
•
Check that your monitor is turned on.
•
Reconnect the upstream cable to your
computer.
•
Reconnect the USB peripherals
(downstream connector).
•
Turn off and then turn on the monitor
again.
•
Reboot your computer.
•
Some USB devices like external
portable HDD require higher electric
current; connect the device directly to
the computer system.
SuperSpeed
USB 5 Gbps
(USB 3.2 Gen 1)
interface is slow
SuperSpeed USB
5 Gbps (USB 3.2
Gen 1) peripherals
working slowly or
not working at all
•
Check that your computer is
SuperSpeed USB 5 Gbps (USB 3.2
Gen 1)-compatible.
•
Some computers have USB 3.2 and
USB 2.0 ports. Ensure that the correct
USB port is used.
•
Reconnect the upstream cable to your
computer.
•
Reconnect the USB peripherals
(downstream connector).
•
Reboot your computer.
Wireless USB
peripherals stop
working when a
USB 3.2 device
is plugged in
Wireless USB
peripherals
responding slowly
or only working as
the distance
between itself and
its receiver
decreases
•
Increase the distance between the
USB 3.2 peripherals and the wireless
USB receiver.
•
Position your wireless USB receiver as
close as possible to the wireless USB
peripherals.
•
Use a USB-extender cable to position
the wireless USB receiver as far away
as possible from the USB 3.2 port.