Dell Alienware 27 Gaming AW2724HF Alienware AW2724HF Monitor Users Guide - Page 74

Factory, Reset, self-test, Diagnostic, Contact Dell, Troubleshooting, Common, symptoms, What

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Common symptoms Horizontal/ vertical lines Synchronization problems Safety related issues Intermittent problems What you experience Possible solutions Screen has one or more lines • Reset the monitor to factory settings. For more information, see Factory Reset. • Perform monitor self-test feature check and determine if these lines also appear in self-test mode. • Check for bent or broken pins in the video cable connector. • Run the built-in diagnostics. For more information, see SelfDiagnostic. Screen is scrambled • Reset the monitor to factory settings. or appears torn For more information, see Factory Reset. • Perform monitor self-test feature check to determine if the scrambled screen appears in self-test mode. • Check for bent or broken pins in the video cable connector. • Restart the computer in the safe mode. Visible signs of smoke or sparks • Do not perform any troubleshooting steps. • Contact Dell immediately. Monitor malfunctions • Ensure that the video cable on and off connecting the monitor to the computer is connected properly and is secure. • Reset the monitor to factory settings. For more information, see Factory Reset. • Perform monitor self-test feature check to determine if the intermittent problem occurs in selftest mode. 74 | Troubleshooting

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74
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Troubleshooting
Horizontal/
vertical lines
Screen has one or
more lines
•
Reset the monitor to factory settings.
For more information, see
Factory
Reset
.
•
Perform monitor
self-test
feature
check and determine if these lines
also appear in self-test mode.
•
Check for bent or broken pins in the
video cable connector.
•
Run the built-in diagnostics. For
more information, see
Self-
Diagnostic
.
Synchronization
problems
Screen is scrambled
or appears torn
•
Reset the monitor to factory settings.
For more information, see
Factory
Reset
.
•
Perform monitor
self-test
feature
check to determine if the scrambled
screen appears in self-test mode.
•
Check for bent or broken pins in the
video cable connector.
•
Restart the computer in the
safe
mode
.
Safety related
issues
Visible signs of
smoke or sparks
•
Do not perform any troubleshooting
steps.
•
Contact Dell
immediately.
Intermittent
problems
Monitor malfunctions
on and off
•
Ensure that the video cable
connecting the monitor to the
computer is connected properly and
is secure.
•
Reset the monitor to factory settings.
For more information, see
Factory
Reset
.
•
Perform monitor
self-test
feature
check to determine if the
intermittent problem occurs in self-
test mode.
Common
symptoms
What you
experience
Possible solutions