Dell Alienware 27 Gaming AW2724HF Alienware AW2724HF Monitor Users Guide - Page 77

Troubleshooting, SETTINGS, Common, symptoms, What you, experience, Possible solutions

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Page 77 highlights

Common symptoms What you experience Possible solutions Screen flickering There are some • Use the native resolution of your noticeable flickering monitor (1920 x 1080 at 60 Hz) or in the displayed higher refresh rate. pictures • If the variable refresh rate (VRR) of your device is turned on, turn off variable refresh rate (VRR). • If you are using an NVIDIA graphics card and G-Sync is turned on, turn off G-Sync. • If you are using an AMD graphics card and Free-Sync is turned on, turn off Free-Sync. • Update the graphics card driver and firmware to the latest version. • Change the cable connecting the monitor to the computer. A defective cable can cause the signal to break while being transmitted across the wire. • Check the surroundings. Electromagnetic fields can cause screen flickering. If there is another device plugged into the same power strip as the monitor, try to remove it. Image retention Faint shadow from from a static the static image image left on the displayed appears monitor for a on the screen long period of time • Set the screen to turn off after a few minutes of screen idle time. These can be adjusted in Windows Power Options or Mac Energy Saver setting. • Alternatively, use a dynamically changing screensaver. Cannot adjust the gaming features using AWCC No SETTINGS panel • Check whether the signal cable is plugged in properly. Re-plug the signal cable as necessary. • Reboot your computer. Troubleshooting | 77

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Troubleshooting
|
77
Screen flickering
There are some
noticeable flickering
in the displayed
pictures
•
Use the native resolution of your
monitor (1920 x 1080 at 60 Hz) or
higher refresh rate.
•
If the variable refresh rate (VRR) of
your device is turned on, turn off
variable refresh rate (VRR).
•
If you are using an NVIDIA graphics
card and G-Sync is turned on, turn
off G-Sync.
•
If you are using an AMD graphics
card and Free-Sync is turned on,
turn off Free-Sync.
•
Update the graphics card driver and
firmware to the latest version.
•
Change the cable connecting the
monitor to the computer. A
defective cable can cause the signal
to break while being transmitted
across the wire.
•
Check the surroundings.
Electromagnetic fields can cause
screen flickering. If there is another
device plugged into the same
power strip as the monitor, try to
remove it.
Image retention
from a static
image left on the
monitor for a
long period of
time
Faint shadow from
the static image
displayed appears
on the screen
•
Set the screen to turn off after a few
minutes of screen idle time. These
can be adjusted in Windows Power
Options or Mac Energy Saver
setting.
•
Alternatively, use a dynamically
changing screensaver.
Cannot adjust
the gaming
features using
AWCC
No
SETTINGS
panel
•
Check whether the signal cable is
plugged in properly. Re-plug the
signal cable as necessary.
•
Reboot your computer.
Common
symptoms
What you
experience
Possible solutions