Dell Alienware 27 Gaming AW2724HF Alienware AW2724HF Monitor Users Guide - Page 75

Troubleshooting, Input Color Format, YCbCr, YPbPr, Display, Aspect Ratio, Common, symptoms, What

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Common symptoms Missing color Wrong color Wrong color in HDR mode Screen image is too small Cannot adjust the monitor with the joystick What you experience Possible solutions Picture missing color • Perform monitor self-test feature check. • Ensure that the video cable connecting the monitor to the computer is connected properly and is secure. • Check for bent or broken pins in the video cable connector. Picture color not good • Reset all settings under the Game menu to the factory defaults using Reset Game. • Change the Input Color Format to RGB or YCbCr/YPbPr in the Display settings OSD. • Run the built-in diagnostics. For more information, see SelfDiagnostic. Color banding in the Try to lower down the frequency (DP: pictures 1920 x 1080 at 60 Hz, HDMI: 1920 x 1080 at 60 Hz). Image is centered on • Check the Aspect Ratio settings in screen, but does not the Display menu OSD. fill entire viewing area • Reset the monitor to factory settings. For more information, see Factory Reset. OSD does not appear on the screen • Turn off the monitor, unplug the power cord, plug it back, and then turn on the monitor. • Check whether the OSD menu is locked. If yes, move and hold the joystick forward/back/left/right for 4 seconds to unlock. For more information, see Locking the control buttons. Troubleshooting | 75

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Troubleshooting
|
75
Missing color
Picture missing color
•
Perform monitor
self-test
feature
check.
•
Ensure that the video cable
connecting the monitor to the
computer is connected properly and
is secure.
•
Check for bent or broken pins in the
video cable connector.
Wrong color
Picture color not
good
•
Reset all settings under the
Game
menu to the factory defaults using
Reset Game
.
•
Change the
Input Color Format
to
RGB
or
YCbCr
/
YPbPr
in the
Display
settings OSD.
•
Run the built-in diagnostics. For
more information, see
Self-
Diagnostic
.
Wrong color in
HDR mode
Color banding in the
pictures
Try to lower down the frequency (DP:
1920 x 1080 at 60 Hz, HDMI: 1920 x
1080 at 60 Hz).
Screen image is
too small
Image is centered on
screen, but does not
fill entire viewing
area
•
Check the
Aspect Ratio
settings in
the
Display
menu OSD.
•
Reset the monitor to factory settings.
For more information, see
Factory
Reset
.
Cannot adjust
the monitor with
the joystick
OSD does not
appear on the
screen
•
Turn off the monitor, unplug the
power cord, plug it back, and then
turn on the monitor.
•
Check whether the OSD menu is
locked. If yes, move and hold the
joystick forward/back/left/right for
4 seconds to unlock. For more
information, see
Locking the control
buttons
.
Common
symptoms
What you
experience
Possible solutions