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Dell Alienware 27 Gaming AW2724HF Display Manager 2.1 for Windows Users Guide - Page 53

Getting more information on troubleshooting, Save Diagnostic Report, Save Monitor Asset Report

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Getting more information on troubleshooting You can Save Diagnostic Report or Save Monitor Asset Report to provide more information to Dell service center for troubleshooting. Save Diagnostic Report Right click on DDM 2.1 icon and select Save Diagnostic Report or click the Save Diagnostic Report button from Settings. The report contains system and monitor related information along with DDM 2.1 runtime logs. Save Monitor Asset Report Right click on DDM 2.1 icon and select Save Monitor Asset Report or click the Save Monitor Asset Report button from Settings. The report contains monitor Extended Display Identification Data (EDID) information for all connected monitors. Troubleshooting │ 53

Section	Page
Overview	5
System Requirements	5
Downloading and setting up the DDM 2.1	6
Downloading the DDM 2.1	6
Connecting the monitor to your computer	6
Before launching the DDM 2.1	7
Launching DDM 2.1	8
Menu Launcher	8
Main Menu	14
Adjusting the brightness and contrast	16
Managing multiple video inputs	17
Configuring the Picture-in-Picture/Picture-by-Picture (PIP/ PBP) mode	18
Assigning shortcut keys	20
Setting the monitor display mode	22
Auto change color preset when using specific application	23
Organizing windows with Easy Arrange	25
Layout	25
Easy Memory	27
Settings	30
Using the Application Window Snap	31
Configuring the Gaming Settings	32
Setting up the KVM	34
Changing KVM configuration	37
Personalize settings	40
Changing Menu Launcher configuration	40
Changing Launch DDM Hotkey configuration	41
Applying energy conservation features	42
Color Management	43
Automatically adjust the default color profile in Windows when the color preset in monitor is changed	43
Automatically change the color preset based on the change in the ICC profile	43
Changing the ICC profile in Windows	44
Resetting monitor settings	44
Import/Export application settings	45
Additional settings of DDM 2.1	48
Help	49
Troubleshooting	51
Understand the different states of DDM 2.1	51
Dell monitors not supported by DDM 2.1	52
Unable to detect supported Dell monitor	52
Compatibility between DDM 1.x and DDM 2.1	52
Getting more information on troubleshooting	53
Application Windows Snap	54
Improve DDM 2.1	55
Updating DDM 2.1 software and monitor firmware	56