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Dell C3760n Color Laser Printer User's Guide - Page 395

Digital Certificate Problem, Symptom, Cause, Action

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9 Replace the toner cartridge (C). See "Replacing the Toner Cartridges." The task is complete. Contact Dell. (The toner cartridge (C) you are using has been damaged. Replace it with a new one.) Digital Certificate Problem Symptom Cause Action The LDAP-SSL/TLS Communication setting and the Upload Signed Certificate button are not displayed. The optional hard disk installed in the printer is not encrypted. Confirm whether the optional hard disk is connected correctly, and confirm whether Data Encryption is enabled from the operator panel or Dell Printer Configuration Web Tool. The certificate import button is disabled. SSL communication is disabled. Create a self-signed certificate and enable SSL. The certificate details button is disabled. The certificate cannot be imported. The time setting is incorrect. Confirm validity period of the certificate as well as the time setting of the device. The certificate file is incorrect. Confirm whether the password is correct. Confirm whether the file type is PKCS#7/#12 or x509CACert (extension: p7b/p12/pfx/cer/crt). Confirm whether the attribute information (key Usage/Extended key usage) of the certificate to be imported is set correctly. The browser is incorrect. Use Internet Explorer. 016-404 is displayed when setting the encryption of the optional hard disk to Off. 016-404 is displayed when formatting the optional hard disk. Security is set to Off when setting encryption of the optional hard disk to Off. Security is set to Off when formatting the optional hard disk. The optional hard disk is formatted After initializing, import the certificate and enable and the certificate data is deleted the security settings again. The action is the same when setting encryption of the when formatting the optional hard disk. optional hard disk to Off. Since a certificate is required and the security function cannot be enabled when restarting the device afterward, 016-404 is displayed and the security setting must be initialized. The cause is the same when formatting or removing the optional hard disk. A certificate is deleted when setting encryption of the optional hard disk to Off. A certificate is deleted when formatting the optional hard disk. Troubleshooting Guide 393

Section	Page
Dell™ C3760n/C3760dn Color Laser Printer	1
Contents	3
A Notes, Cautions, and Warnings 17	3
1 Dell™ C3760n/C3760dn Color Laser Printer User's Guide 19	3
2 Finding Information 21	3
3 Product Features 25	3
4 About the Printer 27	3
5 Preparing Printer Hardware 35	3
6 Installing Optional Accessories 37	4
7 Connecting Your Printer 65	4
8 Setting the IP Address 71	4
9 Loading Paper 75	5
10 Installing Printer Drivers on Windows® Computers 79	5
11 Installing Printer Drivers on Macintosh Computers 99	5
12 Installing Printer Drivers on Linux Computers (CUPS) 105	5
13 Operator Panel 117	6
14 Dell™ Printer Configuration Web Tool 121	6
15 Understanding the Tool Box Menus 171	7
16 Understanding the Printer Menus 187	8
17 Print Media Guidelines 229	9
18 Loading Print Media 235	9
19 Printing 243	10
20 Understanding Your Printer Software 261	11
21 Printing Using ColorTrack (External Authentication) 273	11
22 Using Digital Certificates 281	12
23 Understanding Fonts 293	12
24 Understanding Printer Messages 301	12
25 Specifications 307	13
26 Maintaining Your Printer 313	13
27 Removing Options 347	14
28 Clearing Jams 355	14
29 Troubleshooting Guide 371	15
B Appendix 399	16
Before Beginning	17
Notes, Cautions, and Warnings	19
As for RSA BSAFE	19
Dell™ C3760n/C3760dn Color Laser Printer User's Guide	21
Conventions	21
Finding Information	23
Product Features	27
About the Printer	29
Front and Rear View	29
Front View	29
Rear View	30
Space Requirements	31
Operator Panel	31
Additional Components	32
Optional Accessories	32
Non-bundled Items	32
Securing the Printer	32
Ordering Supplies	33
Setting up the Printer (Printer Setup)	35
Preparing Printer Hardware	37
Removing Tape	37
Installing Optional Accessories	39
Installing the Optional Memory Module	39
Updating Your Driver to Detect Memory Module	41
Installing the Optional 550-Sheet Feeder	44
Updating Your Driver to Detect 550-Sheet Feeder	46
Installing the Optional Wireless Adapter	49
Verifying the Contents of the Box	50
Installing the Wireless Adapter Using Video Instructions (Recommended)	50
Installing the Optional Wireless Adapter	51
Determining the Wireless Network Settings	52
Configuring the Optional Wireless Adapter	53
Using Wizard Setup to Configure a Wireless Adapter	53
Using Advanced Setup to Configure a Wireless Adapter	55
Reconfiguring the Wireless Setting	59
Installing the Optional Hard Disk	60
Updating Your Driver to Detect Hard Disk	62
Connecting Your Printer	67
Connecting Printer to Computer or Network	68
Direct Connection	68
Network Connection	69
Turning on the Printer	70
Setting Initial Settings on the Operator Panel	70
Setting the IP Address	73
Assigning an IP Address	73
When Using the Easy Setup Navigator	73
When Using the Operator Panel	73
When Using the Tool Box	74
Verifying the IP Settings	75
Verifying the Settings Using Operator Panel	75
Verifying the Settings Using Printer Settings Report	75
Verifying the Settings Using Ping Command	75
Loading Paper	77
Installing Printer Drivers on Windows® Computers	81
Identifying Printer Driver Pre-install Status	81
Changing the firewall settings before installing your printer	81
Inserting the Software and Documentation Disc	81
Direct Connection Setup	82
Network Connection Setup	84
Network Printer Setup on a Local Network	84
Network Printer Setup on a Remote Network	88
Setting Up for Shared Printing	93
Specifying the Shared Settings of the Printer	93
Point and Print	94
Peer-to-Peer	97
Installing Printer Drivers on Macintosh Computers	101
Installing the Drivers and Software	101
Adding a Printer on Mac OS X 10.5, 10.6, 10.7, or 10.8	101
Adding a Printer on Mac OS X 10.4.11	102
Adding a Printer on Mac OS X 10.3.9	103
Configuring Settings	105
Installing Printer Drivers on Linux Computers (CUPS)	107
Operation on Red Hat Enterprise Linux 5/6 Desktop	107
Setup Overview	107
Installing the Printer Driver	107
Setting Up the Queue	107
Setting the Default Queue	108
Specifying the Printing Options	109
Uninstalling the Printer Driver	109
Operation on SUSE Linux Enterprise Desktop 10	110
Setup Overview	110
Installing the Printer Driver	110
Setting Up the Queue	110
Setting the Default Queue	111
Specifying the Printing Options	111
Setting the Password for Authority as the Printer Administrator	112
Uninstalling the Printer Driver	112
Operation on SUSE Linux Enterprise Desktop 11	112
Setup Overview	112
Installing the Printer Driver	113
Setting Up the Queue	113
Setting the Default Queue	114
Specifying the Printing Options	114
Setting the Password for Authority as the Printer Administrator	115
Uninstalling the Printer Driver	115
Using Your Printer	117
Operator Panel	119
About the Operator Panel	119
Using the Number Pad	120
Number Pad Letters and Numbers	120
Changing Numbers or Names	120
Printing a Panel Settings Report	121
Changing the Language	121
When Using the Operator Panel	121
When Using the Tool Box	121
Setting the Power Saver Timer Option	121
Dell™ Printer Configuration Web Tool	123
Overview	123
Setting Up the Dell Printer Configuration Web Tool	124
Setting Up From Web Browser	124
Setting Up From Operator Panel	125
Starting the Dell Printer Configuration Web Tool	126
Overview of the Menu Items	126
Printer Status	126
Printer Jobs	126
Printer Settings	126
Print Server Settings	126
Copy Printer Settings	127
Print Volume	127
Printer Information	127
Tray Settings	127
E-Mail Alert	127
Set Password	127
Online Help	127
Order Supplies at:	127
Contact Dell Support at:	127
Page Display Format	128
Top Frame	128
Left Frame	129
Right Frame	130
Changing the Settings of the Menu Items	130
Details of the Menu Items	130
Printer Status	132
Printer Jobs	133
Printer Settings	134
Print Server Settings	148
Copy Printer Settings	169
Print Volume	170
Tray Settings	171
Understanding the Tool Box Menus	173
Starting the Tool Box	173
Printer Setting Reports	173
Printer Information	173
Menu Settings	174
Reports	175
TCP/IP Settings	176
Tray Settings	176
Panel Language	177
USB Direct Print Defaults	177
Printer Maintenance	178
System Settings	178
Maintenance	181
Tray Settings	182
Panel Language	185
TCP/IP Settings	185
Network Settings	186
USB Direct Print Defaults	186
Diagnosis	187
Chart Print	187
Environment Sensor Info	187
Resetting Defaults	187
When Using the Tool Box	188
Understanding the Printer Menus	189
Report / List	189
Printer Settings	189
Panel Settings	189
PCL Fonts List	189
PCL Macros List	189
PS Fonts List	189
PDF Fonts List	189
Job History	189
Error History	190
Print Meter	190
Color Test Page	190
Stored Documents	190
Printing a Report/List Using the Operator Panel	190
Printing a Report/List Using the Tool Box	190
Admin Settings	190
PCL	190
PDF	196
PostScript	198
Network	199
USB Settings	203
System Settings	204
Maintenance	212
Secure Settings	217
Defaults Settings	218
USB Direct Print Defaults	218
Tray Settings	218
MPF	218
Tray 1	220
Tray 2	221
Tray Priority	222
Panel Language	222
Print Menu	223
Secure Print	223
Private Mail Box	223
Public Mail Box	224
Proof Print	225
USB Direct Print	225
Panel Lock	228
Enabling the Panel Lock	228
Disabling the Panel Lock	228
Resetting Defaults	229
When Using the Operator Panel	229
Print Media Guidelines	231
Paper	231
Paper Characteristics	231
Recommended Paper	232
Unacceptable Paper	232
Selecting Paper	232
Selecting Pre-Printed Media and Letterheads	233
Selecting Pre-Punched Paper	233
Envelopes	233
Labels	234
Storing Print Media	235
Identifying Print Media and Specifications	235
Supported Paper Sizes	235
Supported Paper Types	236
Paper Type Specifications	236
Loading Print Media	237
Capacity	237
Print Media Dimensions	237
Loading Print Media in Tray1 and the Optional 550-Sheet Feeder	237
Loading Letterhead (Pre-Printed and Pre-Punched Paper)	237
Loading Print Media in the MPF	239
Loading an Envelope in the MPF	241
Envelope #10, Monarch, or DL	241
C5	242
Using the MPF	242
Linking Trays	242
Printing	243
Printing	245
Tips for Successful Printing	245
Tips on Storing Print Media	245
Avoiding Paper Jams	245
Sending a Job to Print	245
Canceling a Print Job	246
Canceling a Job From the Operator Panel	246
Canceling a Job From a Computer Running Windows	246
Duplex Printing	247
Duplex Printing With Duplex Unit (Dell C3760dn Color Laser Printer Only)	247
Duplex Printing Without Duplex Unit (Dell C3760n Color Laser Printer Only)	247
Using Booklet Print (Dell C3760n and Dell C3760dn Models)	248
Using the Stored Print Feature	249
Overview	250
Procedures for Printing Stored Print	251
Printing from USB Memory	252
Supported File Formats	253
Inserting and Removing a USB Memory	253
Printing a File in a USB Memory	253
Printing With Web Services on Devices (WSD)	254
Adding Roles of Printer Services	254
Printer Setup	255
Installing a Printer Driver Using the Add Printer Wizard	255
Printing With AirPrint	256
Setting Up AirPrint on Your Printer	256
Printing via AirPrint	256
Printing With Google Cloud Print™	256
Preparing to Use the Printer with Google Cloud Print	256
Registering the Printer to Your Google Account	257
Printing via Google Cloud Print	257
Printing a Report Page	258
Printer Settings	258
Using the Operator Panel to Change the Printer Settings	258
Using the Dell Printer Configuration Web Tool to Change the Printer Settings	258
Know Your Printer	261
Understanding Your Printer Software	263
Printer Utility Software	264
Status Window	264
Tool Box	264
Updater	265
Troubleshooting	265
Status Monitor Widget for Macintosh	265
Status Monitor Widget Feature	265
Before Installing the Status Monitor Widget	265
Installing the Status Monitor Widget	265
Opening and Closing the Status Monitor Widget	266
Printer Status Window	266
Order Window	267
Preferences	268
Status Monitor Console for Linux	269
Status Monitor Console Feature	269
Before Installing the Status Monitor Console	269
Installing the Status Monitor Console	269
Starting the Status Monitor Console	270
Printer Selection Window	270
Printer Status Window	271
Dell Supplies Management System Window	272
Service Tag Window	273
Settings Window	273
Printing Using ColorTrack (External Authentication)	275
ColorTrack Settings	275
Dell ColorTrack	275
Authentication System	277
Kerberos Server	277
LDAP Server	278
LDAP Authentication	280
Setting the Printer Driver	280
Dell ColorTrack Mode	281
Specify Group Name	281
Specify Job Owner	281
Job Owner Name	281
Password	281
Using Digital Certificates	283
Managing Certificates	283
Preparing to Manage Certificates	283
Importing a Digital Certificate	285
Setting a Digital Certificate	286
Confirming the Settings of a Digital Certificate	286
Deleting a Digital Certificate	287
Exporting a Digital Certificate	287
Setting the Features	288
Setting the Certificate in the IPsec Digital Signature Mode	288
Setting the SSL-use Server Certificate (HTTP/IPP)	289
Setting LDAP-SSL/TLS Communication	289
Setting Server Certificate Verification for LDAP-SSL/TLS Communication	289
Setting Client Certificate for LDAP-SSL/TLS Communication	290
Setting for Wireless LAN WPA-Enterprise (EAP-TLS)	290
Setting for Wireless LAN WPA-Enterprise (PEAPV0-MS-CHAPV2, EAP-TTLS PAP, EAP-TTLS CHAP)	291
Setting Client Certificate for IEEE 802.1x (EAP-TLS)	293
Understanding Fonts	295
Typefaces and Fonts	295
Weight and Style	295
Pitch and Point Size	295
Bitmapped and Scalable Fonts	296
Resident Fonts	297
Symbol Sets	301
Symbol Sets for PCL 5/PCL 6	301
Understanding Printer Messages	303
Error Codes	303
Specifications	309
Operating System Compatibility	309
Power Supply	309
Dimensions	309
Memory	309
Page Description Language (PDL)/Emulation, Operating System, and Interface	309
MIB Compatibility	310
Environment	310
Operation	310
Print Quality Guarantee	310
Storage	310
Altitude	310
Cables	311
Optional Wireless Adapter	311
Maintaining Your Printer	313
Maintaining Your Printer	315
Determining the Status of Supplies	315
Conserving Supplies	315
Ordering Supplies	315
Storing Print Media	316
Storing Consumables	316
Replacing the Toner Cartridges	317
Removing the Toner Cartridge	317
Installing a Toner Cartridge	318
Replacing the Drum Cartridges	319
Removing the Drum Cartridge	319
Installing a Drum Cartridge	321
Replacing the Fusing Unit	324
Removing the Fusing Unit	324
Installing a Fusing Unit	325
Replacing the Transfer Belt Unit, the 2nd Belt Transfer Roller (2nd BTR), and the Retard Roller	326
Removing the Transfer Belt Unit	326
Installing a Transfer Belt Unit	329
Removing the 2nd BTR	331
Installing a 2nd BTR	331
Removing the Retard Roller in Tray1	332
Installing a Retard Roller in Tray1	333
Replacing the Waste Toner Box	334
Removing the Waste Toner Box	334
Installing a Waste Toner Box	335
Cleaning Inside the Printer	336
Cleaning the CTD Sensor	336
Cleaning the Raster Optical Scanner (ROS) Window	340
Adjusting Color Registration	344
Printing the Color Registration Chart	344
Determining Values	344
Entering Values	346
Removing Options	349
Removing the Optional Memory Module	349
Removing the Optional 550-Sheet Feeder	351
Removing the Optional Wireless Adapter	353
Removing the Optional Hard Disk	355
Clearing Jams	357
Avoiding Jams	357
Identifying the Location of Paper Jams	358
Clearing Paper Jams From the MPF	358
If error code: 050-112 appears:	358
If error code: 050-129 appears:	360
Clearing Paper Jams From Tray1	361
Clearing Paper Jams From the Fusing Unit	362
If error code: 050-111 appears:	362
If error code: 050-129 appears:	364
Clearing Paper Jams From the Optional 550-Sheet Feeder	368
Troubleshooting	371
Troubleshooting Guide	373
Basic Printer Problems	373
Display Problems	373
Printing Problems	373
Print Quality Problems	374
The output is too light	375
Toner smears or print comes off	376
Random spots/Blurred images	377
The entire output is blank	378
Streaks appear on the output	379
Part or the entire output is black	380
Pitched color dots	380
Vertical blanks	381
Ghosting	382
Light-induced fatigue	383
Fog	384
Bead-Carry-Out (BCO)	384
Jagged characters	385
Banding	385
Auger mark	386
Wrinkled/Stained paper	387
Damage on the leading edge of paper	387
Jam/Alignment Problems	388
The top and side margins are incorrect	388
Color registration is out of alignment	388
Images are skewed	389
Tray1/Optional 550-Sheet Feeder Misfeed Jam	390
MPF Misfeed Jam	391
Regi Jam (Exit Sensor On JAM)	392
Exit Jam (Exit Sensor Off JAM)	392
Tray1/Optional 550-Sheet Feeder Multi-feed Jam	393
MPF Multi-feed Jam	393
Noise	393
Digital Certificate Problem	395
Problems With Installed Optional Accessories	397
Other Problems	397
Contacting Service	397
Appendix	399
Appendix	401
Dell™ Technical Support Policy	401
Online Services	401
Warranty and Return Policy	402
Recycling Information	402
Contacting Dell	402
Index	403
Symbols	403
Numerics	403
A	403
B	403
C	404
D	404
E	405
F	405
G	405
H	405
I	406
J	406
K	406
L	406
M	406
N	407
O	407
P	407
Q	409
R	409
S	409
T	410
U	410
V	411
W	411

Match case Limit results 1 per page

Troubleshooting Guide

393

Digital Certificate Problem

Replace the toner cartridge (C). See "Replacing the Toner Cartridges."

The task is complete.

(The toner cartridge

been damaged. Replace

it with a new one.)

Contact Dell.

Symptom

Cause

Action

The LDAP-SSL/TLS

Communication setting and the

Upload Signed Certificate button

are not displayed.

The optional hard disk installed in

the printer is not encrypted.

Confirm whether the optional hard disk is

connected correctly, and confirm whether Data

Encryption is enabled from the operator panel or

Dell Printer Configuration Web Tool

The certificate import button is

disabled.

SSL communication is disabled.

Create a self-signed certificate and enable SSL.

The certificate details button is

disabled.

The certificate cannot be imported.

The time setting is incorrect.

Confirm validity period of the certificate as well as

the time setting of the device.

The certificate file is incorrect.

Confirm whether the password is correct.

Confirm whether the file type is PKCS#7/#12 or

x509CACert (extension: p7b/p12/pfx/cer/crt).

Confirm whether the attribute information (key

Usage/Extended key usage) of the certificate to be

imported is set correctly.

The browser is incorrect.

Use Internet Explorer.

016-404 is displayed when setting

the encryption of the optional hard

disk to Off.

The optional hard disk is formatted

and the certificate data is deleted

when setting encryption of the

optional hard disk to Off. Since a

certificate is required and the

security function cannot be enabled

when restarting the device afterward,

016-404 is displayed and the security

setting must be initialized. The

cause is the same when formatting or

removing the optional hard disk.

After initializing, import the certificate and enable

the security settings again. The action is the same

when formatting the optional hard disk.

016-404 is displayed when

formatting the optional hard disk.

Security is set to Off when setting

encryption of the optional hard disk

to Off.

Security is set to Off when

formatting the optional hard disk.

A certificate is deleted when setting

encryption of the optional hard disk

to Off.

A certificate is deleted when

formatting the optional hard disk.