Fujitsu S300M Operator's Guide - Page 189

7.2 Troubleshooting Checklist Symptom Check The Item Out Resolution Multi-feeds (*2) occur frequently. Is the Pad ASSY dirty? Clean the pad following the instructions in "8.2 Cleaning the Inside of the ScanSnap" (page 175). Is the Pad ASSY worn? Replace the Pad ASSY following the instructions in "9.2 Replacing the Pad ASSY" (page 182). Is the document stack Reduce the number of sheets to less than thicker than 0.04 in. (1mm)? 0.04 in. (1mm) thick and load the document. Sheets of paper are not Is the pick roller dirty? fed (stops midway). Clean the pick roller following the instructions in "8.2 Cleaning the Inside of the ScanSnap" (page 175). Is the pick roller worn? Replace the pick roller following the instructions in "9.3 Replacing the Pick Roller" (page 186). Are there any foreign materials on the document feed path? Remove any foreign materials from the document feed path. Refer to "7.1 Clearing Document Jams" (page 164). Does the loaded document satisfy the conditions described in "3.2 Paper Sizes of Documents to be Scanned" (page 39)? If not, they may not pass smoothly through the ADF. Try the following: • Slightly press down the first sheet of the document with your finger at the beginning of scanning. • Change the sheet feeding direction. The file size of a scanned black-andwhite image is the same as that of a color document. Is the black-and-white document scanned in the "Color" mode? Select "B&W" from the [Color mode] pop-up menu on the [Scanning] tab of the "ScanSnap Manager - Scan and Save Settings" window. Images on the backside of the pages, which are printedthrough, are overlaid on the scanned image when scanning a double-sided document (print through). Is the "Setting for text only document" checkbox (which is in the "Read mode option" window opened by clicking the [Option] button on the [Scanning] tab of the "ScanSnap Manager - Scan and Save Settings" window) cleared? Mark the "Setting for text only document" checkbox. Scanned images are not displayed on the screen (when "Allow automatic blank page removal" is enabled). When "Allow automatic blank page removal" is enabled, almost blank documents with only a few characters may be accidentally recognized as blank pages and removed from the scanned image data. In the "ScanSnap Manager - Scan and Save Settings" window, select the [Scanning] tab, click the [Option] button, and then clear the "Allow automatic blank page removal" checkbox. 7 Troubleshooting ScanSnap S300M Operator's Guide 169