Fujitsu S510M Operator's Guide - Page 161

For Windows 2000, Windows XP, ScanSnap, Driver, Symptom, Check This Item, Resolution

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5.2 Troubleshooting Checklist Symptom The scanned image is chipped/Slant lines are produced on the scanned image/The output image is wider than the original. Check This Item With "Automatic detection" being selected in the "Paper size" drop-down list, was the document skewed during a scan? Resolution Neatly align the edges of paper sheets with Side Guide. * If you are scanning documents of mixed paper sizes, marking the "Scan mixed paper size" checkbox (page 101), carefully load smaller documents so that they can be fed straight. If those documents cannot be fed straight, it is recommended to scan only documents of about the same size at a time. (*1) For Windows XP, in the "Device Manager" window, right-click on the computer name and perform "Scan for hardware changes." (*2) - Make sure the personal computer and ScanSnap are powered on and connected properly. - In the "Device Manager" window, check if ScanSnap is recognized as unknown device. If so, go to [Control Panel] -> [System] and delete it. - Close ScanSnap Manager - Go to [Control Panel], select [Add or Remove Programs], and uninstall ScanSnap Manager and ScanSnap Organizer. Refer to "Appendix B - Uninstalling Supplied Programs (page 5 169)." - Before restarting the personal computer, remove the following folders: ATTENTION After the uninstallation of ScanSnap Manager, delete the following folders and files before restarting your computer. Pay extra attention not to remove any other folders or files, since this will affect your system environment. Troubleshooting For Windows 2000, Windows XP: Delete the folder ScanSnap under: ⇒ c:\Documents and Settings\\Application Data\PFU\ Delete the folder Driver under: ⇒ c:Program Files\PFU\ScanSnap\ For Windows 98, Windows ME: Delete the folder Driver under: ⇒ c:\Program Files\PFU\ScanSnap\ After you have removed the folders, check if the files ScanSnap S500 Operator's Guide 143

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5.2 Troubleshooting Checklist
ScanSnap S500
Operator's Guide
143
Troubleshooting
5
(*1) For Windows XP, in the "Device Manager" window, right-click on the computer name and
perform "Scan for hardware changes."
(*2) - Make sure the personal computer and ScanSnap are powered on and connected properly.
- In the "Device Manager" window, check if ScanSnap is recognized as unknown device.
If so, go to [Control Panel] -> [System] and delete it.
- Close ScanSnap Manager
- Go to [Control Panel], select [Add or Remove Programs], and uninstall ScanSnap Manager
and ScanSnap Organizer. Refer to "Appendix B - Uninstalling Supplied Programs (page
169)."
- Before restarting the personal computer, remove the following folders:
For Windows 2000, Windows XP:
Delete the folder
ScanSnap
under:
⇒
c:\Documents and Settings\<User name>\Application Data\PFU\
Delete the folder
Driver
under:
⇒
c:Program Files\PFU\ScanSnap\
For Windows 98, Windows ME:
Delete the folder
Driver
under:
⇒
c:\Program Files\PFU\ScanSnap\
After you have removed the folders, check if the files
The scanned image is
chipped/Slant lines are
produced on the
scanned image/The out-
put image is wider than
the original.
With "Automatic detection"
being selected in the
"Paper size" drop-down
list, was the document
skewed during a scan?
Neatly align the edges of paper
sheets with Side Guide.
* If you are scanning documents of
mixed paper sizes, marking the
"Scan mixed paper size" checkbox
(page 101), carefully load smaller
documents so that they can be fed
straight.
If those documents cannot be fed
straight, it is recommended to scan
only documents of about the same
size at a time.
ATTENTION
After the uninstallation of ScanSnap Manager, delete the following folders and
files before restarting your computer.
Pay extra attention not to remove any other folders or files, since this will affect
your system environment.
Symptom
Check This Item
Resolution