Gateway 510 Gateway 510-Series Computer User's Guide

Gateway 510 Manual

Gateway 510 manual content summary:

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    Your Gateway Computer user'sguide Customizing Troubleshooting
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    14 Protecting from power source problems 15 Starting your computer 16 Turning off your computer 16 Restarting (rebooting) your computer 17 Keyboard 18 Mouse 19 Using the mouse 20 Installing a printer, scanner, or other peripheral device 21 3 Getting Help 23 Help and Support 24 Searching
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    Identifying window items 34 Working with files and folders 36 Viewing drives 36 Creating folders 37 Copying and moving files and folders 39 Deleting files and folders 41 Browsing for files and folders 42 Searching for files 44 Using the Windows Search utility 45 Working with documents 47
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    Your Computer 115 Adjusting the screen and desktop settings Power management 127 Using power saving modes 127 Changing power settings 128 Changing the power scheme 128 Changing advanced power settings 129 Activating and using Hibernate mode 130 Setting up an uninterruptible power supply
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    need for a peer-to-peer wireless Ethernet network 147 For more information 147 Using your computer on a network 148 Installing and configuring your computer for Ethernet networking 148 10 Moving from Your Old Computer 149 Using the Windows XP Files and Settings Transfer Wizard 150 Transferring
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    197 Adding or replacing add-in cards 199 Replacing the power supply 202 Replacing the system board 205 Installing memory 207 Replacing the system battery 211 14 Troubleshooting 213 Safety guidelines 214 First steps 214 Software support tools 215 Troubleshooting 216 Add-in cards 216 v
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    218 Computer 218 File management 219 Hard drive 219 Internet 220 Keyboard 222 Memory 222 Modem (dial-up 223 Monitor 227 Mouse 229 Power 229 Printer 230 Sound 231 Using the BIOS Setup utility 232 Telephone support 234 Before calling Gateway Technical Support 234 Telephone support 235
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    features of your Gateway computer. Read this chapter to learn: ■ How to identify the features of your computer ■ How to locate your computer's model and serial number ■ How to locate the Microsoft Certificate of Authenticity ■ How to locate the specifications for your computer ■ What accessories are
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    1: Checking Out Your Gateway Computer Front Your computer may contain any of the following components. DVD/CD drive (optional) CD/DVD eject button Reset button Hard drive indicator 3.5-inch drive bay covers Power indicator Power button IEEE 1394 port Port door USB ports 2 www.gateway.com
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    additional 3.5-inch drives. Power indicator Turns on when computer power is on. Power button Press this button to turn the power on or off. You can also configure the power button to operate in Standby/Resume mode or Hibernate mode. For more information on changing the power button setting, see
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    1: Checking Out Your Gateway Computer Back Your computer may contain any of the following components. Power connector Voltage switch PS/2 keyboard port USB ports Serial port Monitor port USB ports Microphone jack Headphone/analog speakers (Line out 1) jack Modem jack GATEWAY SERIAL NO. Case
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    the utility power is supplied at a nominal 115 volts at 60 Hz. The power supply should always be set to this when your computer is operating in Gateway serial number PS/2 mouse port Remove this screw before opening the case. Provides your computer's serial number. For more information, see "Gateway
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    Out Your Gateway Computer Component Parallel port System label Ethernet (network) jack Audio input (Line in) jack Microsoft Certificate of Authenticity Telephone jack (optional) Icon Description Plug a parallel device (such as a printer) into this port. For more information, see "Installing
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    model number The label on the back of your computer case contains information that identifies your computer model. Gateway Technical Support will need this information if you call for assistance. Gateway serial number You can locate the Gateway serial number: ■ Printed on a white sticker on the
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    1: Checking Out Your Gateway Computer Finding your specifications For more information about your computer, such as memory size, memory type, and hard drive size, visit Gateway's eSupport page at support.gateway.com. The eSupport page also has links to additional Gateway documentation and detailed
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    computer. To order accessories, visit the Accessory Superstore at accessories.gateway.com. Home networking kit With a home networking kit, you can network, or "link", two or more computers that you can view and edit on your computer. For more information, see "Connecting a digital video camera" on
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    your computer running temporarily during a power failure so you can save your work and shut down your computer correctly. A UPS may also provide protection from power surges. For information about setting up a UPS, see "Setting up an uninterruptible power supply" on page 132. 10 www.gateway.com
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    2 Getting Started Read this chapter to find out how to: ■ Use your computer safely ■ Protect your computer from power source problems ■ Start and turn off your computer ■ Use the keyboard ■ Use the mouse ■ Use the computer display ■ Install peripheral devices 11
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    the computer display or shine directly into your eyes. ■ Position the computer desk and computer so you can avoid glare on your computer display computer display. ■ Use soft, indirect lighting in your work area. Do not use your computer in a dark room. ■ Avoid focusing your eyes on your computer
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    . You can use a pillow or cushion to provide extra back support. Setting up your computer and computer accessories ■ Set up your computer so the display is no higher than eye level, the display controls Set paper holders at the same height and distance as the computer display. www.gateway.com 13
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    Chapter 2: Getting Started Sitting at your computer ■ Avoid bending, arching, or angling your wrists. Make sure that they are in a relaxed position when you type. ■ Do not your muscles, and relieve your eyes. ■ Find ways to break up the work day, and schedule a variety of tasks. 14 www.gateway.com
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    a power failure. Although you cannot run your computer for an extended period of time with a UPS, a UPS lets you run your computer long enough to save your work and shut down your computer normally. For more information, see "Setting up an uninterruptible power supply" on page 132. www.gateway.com
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    came with the device for setup instructions. Turning off your computer Tips & Tricks When you turn off your computer, certain components in the power supply and system board remain energized. In order to remove all electrical power from your computer, unplug the power cord and modem cable from
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    tab, then click the program that is not responding. 3 Click End Task. 4 If your computer does not respond, turn it off, wait ten seconds and turn it on again. Important If your computer does not turn off, press and hold the power button for about five seconds, then release it. www.gateway.com 17
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    . Move the cursor up, down, right, or left. Use these keys to type numbers when the numeric keypad (NUM LOCK) is turned on. 18 www.gateway.com
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    Mouse Mouse The mouse is a device that controls the pointer movement on the computer display. This illustration shows the standard mouse. Right button Left button Scroll wheel As you move the the mouse to move through a document. This feature is not available in all programs. www.gateway.com 19
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    the computer display Start a program or open a file or folder Access a shortcut menu or find more information about an object on the computer the object to the appropriate part of the computer display. Release the button to drop the object where you want it. For instructions on how to adjust the
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    or other peripheral device, see the device documentation and installation instructions. Your computer has one or more of the following ports: IEEE to your computer. For more information about port locations, see "Checking Out Your Gateway Computer" on page 1. IEEE 1394 and USB ports support plug-
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    Chapter 2: Getting Started 22 www.gateway.com
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    3 Getting Help This chapter tells you about additional information resources available to help you use your computer. Read this chapter to learn how to access: ■ Help and Support ■ Online help ■ Gateway Web site 23
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    Help and Support Your computer includes Help and Support, an easily accessible collection of help information, troubleshooters, and automated support. Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of your Gateway computer. To start
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    learn how to perform a task while you are using the program. You can access most online help information by selecting a topic from a Help menu or by clicking a Help button. You can search for information by viewing the help contents, checking the index, searching for a topic or keyword, or browsing
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    hours per day, 7 days per week and provides the most current drivers, product specifications, tutorials, and personalized information about your system. Visit the Gateway eSupport Web site at support.gateway.com. For more information about connecting to the Internet, see "Using the Internet" on page
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    Gateway Web site Support Home To get specific information about your computer, type your serial number into the My Support box, then click Continue, or click Look up my serial number for me. For more information, see "Finding your specifications" on page 8. Click Support Home, then click All Support
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    Chapter 3: Getting Help 28 www.gateway.com
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    4 Windows Basics Read this chapter to learn how to: ■ Use the Windows desktop ■ Manage files and folders ■ Work with documents ■ Use shortcuts 29
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    . Your desktop may be different from this example, depending on how your computer is set up. Help and Support For more information about the Windows XP desktop, click Start, then click Help and Support. Type the keyword Windows desktop in the Search box , then click the arrow. 30 www.gateway.com
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    icon. Desktop elements Description The taskbar is the bar at the bottom of the computer display containing , files, help for Windows and other programs, and computer tools and utilities. Click the Start button, then open your computer. For instructions on how to use the Recycle Bin, see
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    menu: 1 Click the Start button on the lower left of the Windows desktop. The Start menu opens showing you the first level of menu items. to open it. Help and Support For more information about the Windows XP Start menu, click Start, then click Help and Support. Type the keyword Windows Start
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    click Desktop (create shortcut). A shortcut icon for that program appears on the desktop. Help and Support For more information about desktop icons in Windows XP, click Start, then click Help and Support. Type the keyword desktop icons in the Search box , then click the arrow. www.gateway.com
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    items When you double-click the icon for a drive, folder, file, or program, a window opens on the desktop. This example shows the Local Disk (C:) window, which opens after you double-click the Local Disk (C:) icon in the My Computer window. Title bar Menu bar Close Maximize Minimize 34 www
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    fit the entire computer display. Clicking the maximize button again restores the window to its former size. Clicking the close button closes the active window or program. Clicking an item on the menu bar starts an action such as Print or Save. Help and Support For more information about windows in
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    these files in folders and copy, move, and delete the information just as you would reorganize and throw away information in a file cabinet. Viewing drives Drives are like file cabinets because they hold files and folders. A computer almost always has more than one drive. Each drive has a letter
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    contents of this drive. Help and Support For more information about files and folders in Windows XP, click Start, then click Help and Support. Type the keyword files and folders you keep on your computer. In fact, all information on a computer is stored in files. Folders Files www.gateway.com 37
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    To create a folder: 1 Click Start, then click My Computer on the Start menu. 2 Double-click the drive where you by the folder icon. Help and Support For more information about creating files and folders in Windows XP, click Start, then click Help and Support. Type the keyword creating files and
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    copy again. Then the clipboard contains the new information only. Therefore, you can paste copies of file or folder you want to copy. For more information, see "Viewing drives" on page 36 and "Searching you want to copy. A pop-up menu opens on the desktop. 3 Click Copy on the pop-up menu. 4 Open the
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    file or folder you want to move. For more information, see "Viewing drives" on page 36 and "Searching that you want to move. A pop-up menu opens on the desktop. 3 Click Cut on the pop-up menu. 4 Open the old location. Help and Support For more information about copying files and folders or moving
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    instructions on how to select multiple files and folders, see "Shortcuts" on page 51. If you cannot find the file you want to delete, see "Searching for files" on page 44. 2 Click File, then click Delete. Windows moves the files and folders to the Recycle Bin. Help and Support For more information
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    more information about emptying the Recycle Bin in Windows XP, click Start, then click Help and Support. Type the keyword emptying Recycle Bin in the Search box , then click the arrow. Browsing for files and folders A file or folder that you need is rarely right on top of your Windows desktop
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    for a file: 1 Click Start, then click My Computer. The My Computer window opens. 2 Double-click the drive or folder that folder you want. Help and Support For more information about browsing for files and folders in Windows XP, click Start, then click Help and Support. Type the keyword files and
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    remember where they are stored on your hard drive, you can use the Search utility to search by: ■ Name or part of a name ■ Creation date ■ Modification date ■ File type ■ Text contained in the file ■ Time period in , or deleted directly from the list in the results window. 44 www.gateway.com
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    and folders. 2 If you want to search by file or folder name, type in all or part of the file or folder name in the name box in the left pane of the window. all files and folders of that name. ■ If you type part of the name, Search will list all of the file and folder names containing the letters you
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    double-clicking the name in the list. Help and Support For more information about searching for files and folders in Windows XP, click Start, then click Help and Support. Type the keyword searching in the Search box , file. ■ Type of file, such as a program or a text document. 46 www.gateway.com
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    Working with documents Working with documents Computer documents include word processing files, to other programs such as WordPerfect, Microsoft Word, and Microsoft Excel. For more information about using a program, click Help on its menu bar. Creating a new format the document. www.gateway.com 47
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    the folders listed below the Save in list. 3 Type a new file name in the File name box. 4 Click Save. Help and Support For more information about saving documents in Windows XP, click Start, then click Help and Support. Type the keyword saving in the Search box , then click the arrow. 48 www
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    below the Look in list. Look in list 4 Double-click the document file name. The document opens. Help and Support For more information about opening documents in Windows XP, click Start, then click Help and Support. Type the keyword opening files in the Search box , then click the arrow. www
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    have a printer connected to your computer or have access to a network printer. For more information about installing or using your printer, document prints. Help and Support For more information about printing documents in Windows XP, click Start, then click Help and Support. Type the keyword
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    Windows and almost all programs that run in Windows. For more information about shortcuts, see your Windows or program documentation. To... Do this . Help and Support For more information about Windows keyboard shortcuts in Windows XP, click Start, then click Help and Support. Type the keyword
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    Chapter 4: Windows Basics 52 www.gateway.com
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    5 Using the Internet This chapter provides information about the Internet and the World Wide Web. Read this chapter to learn how to: ■ Set up and access an Internet account using America Online® ■
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    is a worldwide network of computers linked together to provide information to people everywhere. The two most popular services on the Internet are on your computer, see "Back" on page 4. Internet Servers store information so other computers can access it from the Internet. Your computer connects
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    your computer to other computers or servers using a telephone, DSL, or cable line. ■ An Internet service provider information on the World Wide Web, you need to set up an Internet account with an Internet service provider (ISP). If you have chosen America Online as an ISP, follow these instructions
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    time that you are connected, even if you are not at your computer. If you are using a service other than America Online, check with your ISP for the correct procedure for disconnecting. Help and Support For general information about using Internet accounts in Windows XP, click Start, then click
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    Information on the Web comes to you on Web pages, which are electronic documents that you view using a Web page display program called a browser. You can use any of the commercially available Web browsers, like Microsoft Internet Explorer (which comes installed on your new computer .gateway.com 57
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    , click a link to a Web site. The Web browser locates the server computer on the Internet, downloads (transfers) data to your computer, and displays the page on the site that you requested. Help and Support For more information about connecting to a Web site in Windows XP, click Start, then click
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    , follow the instructions provided on the Web site to run or install the program. Help and Support For more information about downloading files in Windows XP, click Start, then click Help and Support. Type the keyword downloading files in the Search box , then click the arrow. www.gateway.com 59
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    An e-mail address consists of a user name, the @ symbol, and the Internet domain name of the Internet service provider (ISP) or company that "hosts" that user. Your e-mail address is assigned when you sign up for mail is sent over the Internet to the e-mail address you specified. 60 www.gateway.com
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    managing and organizing your e-mail messages, see the online help in your e-mail program. Help and Support For general information about using e-mail in Windows XP, click Start, then click Help and Support. Type the keyword e-mail in the Search box , then click the arrow. www.gateway.com 61
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    Chapter 5: Using the Internet 62 www.gateway.com
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    template ■ Fax a document you scanned or created in another program ■ Receive, view, and print a fax Help and Support For more information about sending and receiving faxes in Windows XP, click Start, then click Help and Support. Type the keyword Fax in the Search box , then click the arrow. 63
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    faxes using your modem. When Windows XP was originally installed on your computer, Fax was not installed. You need to install Fax from your blue /Remove Windows Components. The Windows Components Wizard opens. 3 Click Fax Services, then click Next. 4 Click Finish to exit the Windows Components
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    up your user information. Your fax cover sheets and fax headers contain this information, some of , you may need to provide information in the Location Information and the Phone and Modem Options , click Next. The Sender Information screen opens. 3 Type the information about yourself that you want
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    TSID) screen opens. 7 Type the transmitting fax identifier information. This identifier information is required by law. You can type up to If you set up your computer to receive faxes, type the receiving fax identifier information, then click Next. This identifier information is required by law and
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    Sending a simple fax 10 If you set up your computer to receive faxes, select a folder you want to The Send Fax Wizard opens. 2 On the Welcome to Fax Configuration Wizard screen, click Next. The Recipient Information screen opens. 3 Type the name and fax number of the recipient of your fax. 4 If you
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    to send the fax and a priority for the fax, then click Next. The Completing the Send Fax Wizard screen opens. 11 Click Finish. 68 www.gateway.com
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    , then move them to the appropriate place on your template. You can also use the Insert menu to include information that is automatically calculated (such as number of pages or date and time sent). 3 If you want to in list. 6 Type the new cover page template name. 7 Click Save. www.gateway.com 69
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    . 4 Click Print or OK. The Send Fax Wizard opens. 5 Complete the wizard by following the instructions in "Sending a simple fax" on page 67. Faxing a scanned document To fax a document that . 5 Complete the wizard by following the instructions in "Sending a simple fax" on page 67. 70 www.gateway.com
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    Console. The Fax Console opens. 2 Click Outbox, then right-click the fax you want to cancel. 3 Click Delete to cancel the fax. 4 Click Yes. www.gateway.com 71
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    tab, then click Properties. The Modem dialog box opens. 5 Specify the number of retries and the amount of time between retries. 6 Click OK. 72 www.gateway.com
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    Automatically cancelling a fax Automatically cancelling a fax If your computer tried to send a fax and failed to connect to a fax machine, you can automatically cancel a failed fax. the Automatically delete failed faxes after check box and specify the number of days. 7 Click OK. www.gateway.com 73
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    Chapter 6: Sending and Receiving Faxes 74 www.gateway.com
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    7 Using Multimedia This chapter provides information on using the multimedia capabilities of your computer. Read this chapter to learn how to: ■ Adjust the volume ■ Record and play audio files ■ Use Windows Media Player ■ Use the CD or DVD drive ■ Play CDs and DVDs ■ Use MusicMatch ■ Use a
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    and the volume of specific sound devices in your computer. Depending on the sound hardware installed in your computer, you may have additional , Speech, and Audio Devices. 2 Click/Double-click the Adjust the system volume or Sounds and Audio Devices. The Sounds and Audio Devices Properties dialog
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    appear in the window, click Options, Properties, the check box next to the audio device you want to adjust, then click OK. 5 Drag the volume level and balance sliders for the device you want to adjust. For more information about the volume controls, click Help in the window. 6 Click X in the top
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    Recording and playing audio Use the following instructions to make an audio recording by speaking into a microphone. To make an audio recording: 1 Plug a microphone into the Microphone jack on your computer. For the location of the Microphone jack, see "Checking Out Your Gateway Computer" on page
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    stop playing the file by clicking (stop). Help and Support For more information about making or playing an audio recording in Windows XP, click Start, then click Help and Support. Type the keyword recording audio or playing audio in the Search box , then click the arrow. www.gateway.com 79
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    and video files with the Windows Media Player The Windows Media Player can play several types of audio and video files, including WAV, MIDI, MP3, AU, AVI, and MPEG formats. For more information about using the Windows Media Player, click Help. To play a file using the Windows Media Player: 1 Click
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    Playing audio and video files with the Windows Media Player 2 Click File, then click by clicking (play), then stop playing the file by clicking (stop). Help and Support For more information about playing audio and video using the Windows Media Player in Windows XP, click Start, then click Help and
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    Gateway computer may contain one of the following drive types. Look on the front of the drive for one of the following logos: CD drive Use a CD drive for installing programs, playing audio information, see "Creating CDs and DVDs" on page 95. Use a DVD drive for installing programs, playing audio
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    Inserting a CD or DVD CD or DVD drive Using the CD or DVD drive Activity indicator Eject button Important Some music CDs have copy protection software. You may not be able to play these CDs on your computer. www.gateway.com 83
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    You can also use MUSICMATCH to listen to music CDs. For more information, see "Using MUSICMATCH" on page 86. Important Some music CDs have copy protection software. You may not be able to play these CDs on your computer. To play a CD: 1 Insert a CD into the CD or DVD drive. .gateway.com
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    3 When the media player opens, click (play). Listening to CDs Play Stop Volume Previous Mute Next If you do not hear sound or you want to change the volume, see "Adjusting the volume" on page 76. www.gateway.com 85
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    Listen to Internet Radio For more information on using MUSICMATCH, see its online help. Playing CDs You can use the MUSICMATCH program to play music CDs. Important Some music CDs have copy protection software. You may not be able to play these CDs on your computer. To play a music CD in Windows
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    CD dialog box opens, click Play Audio CD using MUSICMATCH Jukebox, then click OK. The musicmatch window opens, the CD begins playing, and the names of the music . The musicmatch window opens, the CD begins playing, and the names of the music tracks appear in the playlist area. www.gateway.com 87
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    from a music CD to your computer's hard drive as MP3 files. artist, and track names of your CD, then use that information for naming and storing your MP3 files, connect to the your CD or DVD drive. 3 If an Audio CD dialog box opens, click Play Audio CD using MUSICMATCH Jukebox, then click OK. The
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    configured, MUSICMATCH records the tracks to your hard drive as MP3 files. A progress bar appears next to each track as it is recorded. Editing track information After you add a CD track as an MP3 file to your music library, you can edit the track
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    4 Click Options, Music Library, then click Edit Track Tag(s). The Edit Track Tag(s) dialog box opens. 5 Enter information such as track title, lead artist, album, and genre. 6 Click OK. The new track information appears in the MUSICMATCH playlist, music library, and recorder window. 90 www
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    find a track quickly by using the sort features, and add information to a music file. You can add music tracks to your music Drag and drop files from Windows Explorer or your desktop to the music library. ■ Downloading files from the trouble listening to, or working with, a downloaded file,
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    open a column list, then click the category that you want to display in the column. 4 When you have finished selecting categories, click OK. 92 www.gateway.com
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    in the play this station box. MusicMatch connects to the station and plays the audio. If you do not see Featured Radio Stations or Radio Stations, drag the the play this station box. MusicMatch connects to the station and plays the audio. If you do not see Broadcast Radio, drag the scroll bar on
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    follow the on-screen instructions. 4 Insert a DVD into the DVD drive, then click (play). The DVD plays. Use the volume controls in the DVD player to adjust the volume. For more information on using the DVD player, see its online help. Help and Support For more information about playing DVDs in
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    , create music CDs, create video DVDs, and more. Important We recommend that you do not use your computer for other tasks while creating CDs. Important Important If you record copyrighted material on a CD or DVD, you may not be able to listen to these CDs on your computer. www.gateway.com 95
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    Chapter 7: Using Multimedia Copying a CD or DVD To copy a music CD, data CD, or data DVD: 1 Click Start, All Programs, Burn a CD or Data DVD, Nero Programs, then click Nero Express. Nero Express opens. 96 www.gateway.com
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    Destination drive list, then click your recordable drive. 6 If you have two CD or DVD drives, click to select the Quick copy check box. www.gateway.com 97
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    Chapter 7: Using Multimedia 7 Click Burn. The Nero's Title and CD Database dialog box opens. 98 www.gateway.com
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    a message tells you that the recording is complete, click OK. 11 Click Next to return to the main Nero Express screen. 12 Click Exit. www.gateway.com 99
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    box opens, click Take no action, then click OK. 4 Move your pointer over Data, then click Data Disc. The Disc Content screen opens. 100 www.gateway.com
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    key to select multiple files. 7 Click Add. You can continue to select files and click Add. 8 After you select all your files, click Finished. www.gateway.com 101
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    a message tells you that the recording is complete, click OK. 13 Click Next to return the main Nero Express screen. 14 Click Exit. 102 www.gateway.com
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    , then click Nero Express. Nero Express opens. 2 Insert the music CD that has the tracks you want to copy into your CD drive. 3 If an Audio CD dialog box opens, click Take no action, then click OK. 4 Click More. The Nero Toolbar opens. www
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    Chapter 7: Using Multimedia 5 Click the Save Tracks icon. The Nero's Title and CD Database dialog box opens. 6 Wait until the dialog box closes. - OR Click Cancel. 104 www.gateway.com
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    down the CTRL key, click the tracks you want, then click GO. The recording process begins. 10 After the recording is complete, click Close. www.gateway.com 105
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    you can view all files on your computer. ■ MP3 Disc to create a CD using MP3 files. You can play the CD on your computer or a player that supports MP3 files. ■ WMA disc to create a CD using WMA files. You can play the CD on your computer or a player that supports WMA files. 106 www.gateway.com
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    The screen you use to add files opens. Creating CDs and DVDs www.gateway.com 107
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    to select multiple files. 7 Click Add. You can continue to select files and click Add. 8 After you select all your files, click Finished. 108 www.gateway.com
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    When a message tells you that the recording is complete, click OK. 13 Click Next to return the main Nero Express screen. 14 Click Exit. www.gateway.com 109
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    a hard drive failure, virus, or other problem. ■ Nero CD-DVD Speed to test your information, see the online help in the programs and the online user's guides. To access the user's guides, click Start, All Programs, Burn a CD or Data DVD, User's Guides, then click the guide you want. 110 www.gateway
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    Camera Wizard in Windows XP, click Start, then click Help and Support. Type the keyword digital picture in the Search box , then click the arrow. Tips & Tricks See Do More With Gateway for more information about using your computer to edit, store, and print digital photos. Click Start, then click
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    IEEE 1394 port, see "Checking Out Your Gateway Computer" on page 1. To connect a digital instructions in the setup wizard. For more information on using Pinnacle Expression, see its online help and the online guide located on the program CD. Important We recommend that you do not use your computer
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    video, and record the video to a DVD-R or DVD-RW disc. Tips & Tricks See Do More With Gateway for more information about using your computer to edit videos. Click Start, then click Do More With Gateway. If you are in the Business Solutions view, click Consumer Solutions. Click Digital Video. www
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    Chapter 7: Using Multimedia 114 www.gateway.com
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    chapter provides information about customizing your computer by changing settings in Windows. Read this chapter to learn how to: ■ Change screen and display settings ■ Change the background and screen saver ■ Adjust the mouse settings ■ Add, change, and switch user accounts ■ Adjust power management
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    Computer Adjusting the screen and desktop settings You can adjust the screen settings for brightness, contrast, and horizontal and vertical image position using the controls on the front of your monitor. For more information about these adjustments, see your monitor guide opens. 116 www.gateway.com
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    desktop settings 4 Click the arrow button to open the Color quality list, then click the color depth you want. 5 Click OK, then click Yes. Help and Support For more information about adjusting display settings in Windows XP, click Start, then click Help and Support.
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    Chapter 8: Customizing Your Computer Adjusting the screen resolution You can increase the screen resolution to fit more icons on your desktop, or you can decrease the resolution to make reading the display The Display Properties dialog box opens. 3 Click the Settings tab. 118 www.gateway.com
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    then click Yes. Help and Support For more information about adjusting screen resolution in Windows XP, click Start, then click Help and Support. Type the keyword changing screen resolution in the Search box , then click the arrow. Changing the colors on your Windows desktop You can change the
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    Computer 3 Click the Appearance tab. 4 Click the arrow button to open the Color scheme list, click the color scheme you want, then click OK. The new colors appear on your desktop. - OR - If you want to create a new color scheme as part of a desktop appear on your desktop. 120 www.gateway.com
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    Appearance and Themes. 2 Click/Double-click the Display icon. The Display Properties dialog box opens. 3 Click the Desktop tab. 4 Click a background picture in the Background list. - OR - Click Browse to select a background to open the Position list, then click Stretch or Tile. www.gateway.com 121
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    Support For more information about changing the desktop background in Windows XP, click Start, then click Help and Support. Type the keyword changing desktop viewing your screen while you are away from your computer. Windows supplies a variety of screen savers that you can choose from gateway.com
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    the Screen Saver tab. Adjusting the screen and desktop settings 4 Click the arrow button to open the the Wait box. 8 Click OK. Help and Support For more information about selecting a screen saver in Windows XP, click Start, then click Help and Support. Type the keyword screen savers in the Search
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    Chapter 8: Customizing Your Computer Changing the mouse settings You can adjust the double-click speed, pointer speed, left-hand or right-hand configuration, and other dialog box opens. 3 Click one of the tabs to change your mouse settings. 4 Click OK to save changes. 124 www.gateway.com
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    full access to your computer, be sure to instructions to add, delete, or modify a user account. Help and Support For more information about user accounts in Windows XP, click Start, then click Help and Support. Type the keyword user accounts in the Search box , then click the arrow. www.gateway
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    Chapter 8: Customizing Your Computer To switch user accounts: 1 Click Start, then click Log Off. The Log Off Windows dialog box opens. 2 Click Switch User. The Windows . When you switch between user accounts, any programs that were running for the previous user continue to run. 126 www.gateway.com
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    your work before using Standby mode. In Standby mode, your computer reduces or turns off the power to most devices except memory. However, the information in the memory is not saved to the hard drive. If power is interrupted, the information is lost. ■ Hibernate - (also called save to disk) writes
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    Chapter 8: Customizing Your Computer Changing power settings You can change power management settings, such as the power button function and power-saving timers, by changing power settings in Windows. You can also adjust power schemes and adjust advanced power settings. Power schemes (groups of
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    the time you want. To save your custom power scheme, click Save As and type a name for the scheme. 4 Click OK. Help and Support For more information about changing the power scheme in Windows XP, click Start, then click Help and Support. Type the keyword power scheme in the Search box , then click
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    Chapter 8: Customizing Your Computer 3 Click the Advanced tab. 4 Click the arrow button to open a Power buttons list, then click the power setting mode you want to use. 5 Maintenance. 2 Click/Double-click the Power Options icon. The Power Options Properties dialog box opens. 130 www.gateway.com
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    want to use. -OROpen the Power Options Properties dialog box, then click the Advanced tab. Hibernate is now an option in the Power buttons lists. ■ As a manually-selected power savings mode, click Start, then click Turn Off Computer. Press and hold SHIFT, then click Hibernate. www.gateway.com 131
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    Your Computer Help and Support For more information about using Hibernate mode in Windows XP, click Start, then click Help and Support. Type the keyword hibernate in the Search box , then click the arrow. Setting up an uninterruptible power supply To install an uninterruptible power supply (UPS
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    Finish, then click OK. Power management Help and Support For more information about setting up an uninterruptable power supply in Windows XP, click Start, then click Help and Support. Type the keyword uninterruptable power supply in the Search box , then click the arrow. www.gateway.com 133
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    Chapter 8: Customizing Your Computer 134 www.gateway.com
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    lets you share drives, printers, and a single Internet connection among the connected computers. Read this chapter to learn about: ■ Benefits of using a network in your home, small office, or home office ■ Types of network connections ■ Purchasing additional network
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    computer drives ■ Share peripheral devices ■ Stream audio and video files ■ Play multi-player games Sharing a single Internet connection Each computer for your second computer and paying for a second Internet service provider (ISP) account. Help and Support For more information about sharing an
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    network, you can store audio files (such as the popular .MP3 files) and video files on any networked computer, then play them on any of the other computers or devices connected to your network. This process is called streaming. Help and Support For more information about streaming files in Windows
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    ■ Your computer has wireless Ethernet for networking Help and Support For more information about selecting network connections in Windows XP, click Start, then click Help and Support. Type the keyword networks or network types in the Search box , then click the arrow. 138 www.gateway.com
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    and can be used to build computer networks in the home. Ethernet, Fast Install an Ethernet card in each of your desktop computers (if your computers do not already have built-in Ethernet Tips & Tricks If you are connecting just two computers (known as a peer-to-peer wired Ethernet network),
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    up of a router, a cable or DSL modem, your computers, and cables connecting each of these components. The router . Attached to the router are all of your computers or Ethernet-ready devices. Also connected to the router For more information about accessing a wireless Ethernet, see "Using a wireless
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    and tablet PC. - OR - An Ethernet card (also called network interface cards or NICs) installed in each desktop computer. - OR - An Ethernet PC Card installed in each notebook. ■ An Ethernet router. Select a router that network running at the speed of the slowest rated component. www.gateway.com 141
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    Chapter 9: Networking Your Computer Using a wireless Ethernet network A wireless Ethernet network is ideal for creating a home or office network or adding mobility networks ■ Possible interference from cordless phones and microwaves ■ Not compatible with IEEE 802.11a networks 142 www.gateway.com
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    natural obstructions such as walls, floors, and doors. The two most common types of wireless Ethernet networks are access point and peer-to-peer. www.gateway.com 143
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    using radio waves. If your computer does not have built-in wireless Ethernet capabilities, you need to add a wireless PCI card (desktop), PC card (notebook), or , or hub. For more information about accessing a wired Ethernet, see "Using a wired Ethernet network" on page 139. 144 www.gateway.com
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    you need: ■ A wireless Ethernet PCI card installed in each desktop computer - OR - A wireless Ethernet USB adapter attached to each desktop or notebook computer - OR - A notebook or tablet PC with wireless Ethernet built at the speed of the slower IEEE 802.11b components. www.gateway.com 145
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    wireless Ethernet network Use a peer-to-peer (also known as ad hoc) wireless Ethernet network if you are setting up or joining a temporary computer-to-computer network. This type of network does not include access into a wired network or the Internet. You can create this type of network to quickly
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    USB adapter attached to each desktop or notebook computer - OR A notebook or tablet PC with wireless Ethernet built-in - OR A wireless Ethernet PC Card installed in each notebook that does not have wireless Ethernet built-in For more information For more information about purchasing equipment for
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    The Setting Up Your Windows Network guide has been included on your hard drive. It provides instructions for installing and configuring both wired and wireless Ethernet networking on your computer. To access this guide, click Start, All Programs, then click Gateway Documentation. 148 www
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    , you may have personal data files, Internet settings, a printer or other peripheral devices, and other unique computer settings that you want to move from your old computer to your new one. Read this chapter to learn about: ■ Using the Windows XP Files and Settings Transfer Wizard ■ Transferring
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    also moves specific files or entire folders, such as My Documents, My Pictures, and Favorites. To open the Files and Settings Transfer Wizard: ■ Click Start, All Programs, Accessories, System Tools, then click Files and Settings Transfer Wizard. Help and Support For more information about using
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    the desktop. Go to the next step. 2 Double-click the C:\ drive icon. 3 Double-click the My Documents folder. The My Documents window opens and displays many of your saved personal data files. 4 Copy your personal data files to removable media or to another computer on your network. www.gateway.com
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    , see "Searching for files" on page 44. Help and Support For more information about finding files in Windows XP, click Start, then click Help and Support. Type the keyword searching for files in the Search box , click the arrow, then click the Full-text Search Matches button. 152 www.gateway.com
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    computer to your new one. Setting up your ISP ■ If your current Internet service provider (ISP) software came preinstalled on your new computer their software, and install it on your new computer. ■ If you use MSN as your ISP on-screen instructions. Help and Support For more information about
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    your original software installation CDs. If you have trouble after you install the software for your old devices, you can use System Restore to restore your computer's previous settings. Help and Support For information about restoring your computer's previous settings in Windows XP, click Start
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    . The Add Printer wizard opens. 7 Install your printer by following the on-screen instructions. Help and Support For more information about installing a printer in Windows XP, click Start, then click Help and Support. Type the keyword installing a printer in the Search box , then click the arrow
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    computer. Locate your original program installation CDs and installation guides. Your original CDs and guides trouble after installing your old programs, you can restore your computer's previous settings using System Restore. Help and Support For more information about restoring your computer
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    11 Maintaining Your Computer This chapter provides basic information about maintaining your computer hardware and software. Read this chapter to learn how to: ■ Care for your computer ■ Protect your computer from viruses ■ Manage hard drive space ■ Back up files ■ Clean your computer 157
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    extend the life of your system: ■ Be careful not to bump or drop your computer, and do not put any objects on top of it. The case, although strong, is not made to support extra weight. ■ When transporting your computer, we recommend that you put it in the original packaging materials. ■ Keep your
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    drive space Clean up hard drives Scan hard drive for errors Defragment hard drive Back up files Clean computer case Clean keyboard Clean computer screen Clean mouse Immediately Monthly When needed after purchase X X X X X X X X X X X X X X X See... page 160 page 163 page 164 page
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    computer, then spreads from one computer to another. Viruses can damage data or cause your computer on a certain date. Protect your computer from a virus by: ■ Using Support For more information about protecting your computer against viruses in Windows XP, click Start, then click Help and Support
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    Protecting your computer from viruses To scan for viruses: 1 Click Start, All Programs, Norton AntiVirus, then click Norton AntiVirus 2003. Norton AntiVirus opens. Scan for 3 Click the type of scan you want to make in the Scan for Viruses area, then under Actions, click Scan. www.gateway.com 161
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    on-screen instructions to remove the virus. 2 Turn off your computer and leave it off for at least 30 seconds. 3 Turn on your computer and instructions to update your Norton AntiVirus program with the latest virus protection files. 4 When the program has finished, click Finish. 162 www.gateway
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    to manage your hard drive. Checking hard drive space To check hard drive space: 1 Click Start, then click My Computer. The My Computer window opens. 2 Right-click the drive that you want to check for available file space, then click Properties. Drive space information appears. www.gateway.com 163
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    use the Windows Disk Cleanup program: 1 Click Start, then click My Computer. The My Computer window opens. 2 Right-click the hard drive that you want to each file type you want to delete is selected. For more information about file types you can delete, read the descriptions in the Disk Cleanup dialog box
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    Support For more information about keeping the hard drive space free of unnecessary files in Windows XP, click Start, then click Help and Support. if you encounter hard drive problems. To check the hard drive for errors: 1 Click Start, then click My Computer. The My Computer window opens. 2 Right-
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    has finished checking the drive for errors, it provides a summary of the problems that it found. 6 Correct any problems that are found by following the on-screen instructions. 7 Click OK. Help and Support For more information about checking the hard drive for errors in Windows XP, click Start
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    information into pieces and stores them in different places on the hard drive. This is called fragmentation, and it is normal. In order for your computer of the drive. Defragmenting the information stored on the drive can improve Start, then click My Computer. The My Computer window opens. 2 Right-
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    shows its progress on the computer display. When finished, Disk Defragmenter asks if you want to quit the program. 6 Click Close or Yes, then click the X in the top-right corner to close the Disk Defragmenter window. Help and Support For more information about defragmenting the hard drive
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    . If you do not have a high-capacity backup device and you want to purchase one, you can contact Gateway's Add-on Sales department or visit the Accessories Store at accessories.gateway.com. Help and Support For more information about backing up files in Windows XP, click Start, then click Help and
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    program you want to schedule and follow the on-screen instructions to customize the task. Important Your computer must be on during scheduled tasks. If your computer is off, scheduled tasks will not run. Help and Support For more information about using the Scheduled Tasks Wizard in Windows XP
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    To avoid possible injury from electrical shock, unplug the power cord and modem cable from the wall outlets. Always turn off your computer and other peripherals before cleaning any components. Use a damp, lint-free cloth to clean your computer and other parts of your system. Do not use abrasive or
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    your computer and computer screen If your computer screen is a flat panel display, use a soft cloth and water to clean the computer screen. Squirt a little water on the cloth (never directly on the screen), and wipe the screen with the cloth. Warning The computer If your computer screen is
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    Cleaning the mouse If the mouse pointer begins moving erratically across the computer screen or becomes difficult to control precisely, cleaning the mouse will likely improve its accuracy. Clean mouse ball. 3 Remove any dust, lint, or dirt from the mouse ball with a soft cloth. www.gateway.com 173
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    Computer 4 Clean the mouse rollers with a cotton swab dipped in isopropyl alcohol. Mouse rollers 5 Replace the mouse ball and lock the retaining ring into place. Help and Support For a video tutorial about cleaning the mouse in Windows XP, click Start, then click Help and Support. Type
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    Software Read this chapter to learn how to: ■ Reinstall device drivers ■ Update device drivers ■ Reinstall programs ■ Reinstall Windows If you are not comfortable with the procedures covered in this chapter, seek help from a more experienced computer user or a computer service technician. 175
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    . For more information about System Restore in Windows XP, click Start, then click Help and Support. Type the keyword system restore in the Search box , then click the arrow. ■ See the Troubleshooting section of this guide. If these steps do not resolve the problem, use the Gateway Restoration CDs
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    information between computer devices and programs. Drivers for your original computer hardware are installed at Gateway. If you install a new device, you need to install the drivers provided by the device manufacturer. You should reinstall device drivers: ■ If directed to do so while troubleshooting
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    wizard opens when you restart your computer, follow the on-screen instructions. Help and Support For more information about reinstalling device drivers in Windows XP, click Start, then click Help and Support. Type the keyword drivers in the Search box , then click the arrow. 178 www.gateway.com
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    device drivers by following the on-screen instructions. Depending on the device driver you are updating, you may only need to restart your computer to complete the installation. However, if a setup wizard opens when you restart your computer, follow the on-screen instructions. www.gateway.com
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    Support For more information about updating device drivers in Windows XP, click Start, then click Help and Support. Type the keyword updating drivers in the Search box , then click the arrow. Reinstalling programs If you have problems and follow the on-screen instructions. 4 Insert the yellow
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    installation. However, if a setup wizard opens when you restart your computer, follow the on-screen instructions. Help and Support For more information about reinstalling programs in Windows XP, click Start, then click Help and Support. Type the keyword installing programs in the Search box , then
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    Reinstalling Windows If your computer is not working correctly, try the following options to correct the problem: ■ Troubleshooting. For more information, see "Troubleshooting" on page 216. ■ Reinstalling device drivers. For more information, see "Reinstalling device drivers" on page 177. If
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    copies files to your hard drive. When your computer restarts, do NOT press any key to boot from CD. 15 Follow the on-screen instructions to set your Regional and Language Options. 16 Click Personal / Home Use, then click Continue. The Gateway Driver and Application Recovery program starts and the
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    Chapter 12: Restoring Software 19 When the Gateway Application Loader has finished, go to the Windows desktop by clicking Close. 20 Install additional programs by following the instructions in "To reinstall programs from the Applications CD(s):" on page 180. 21 Install other software, such as
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    Computer This chapter provides information about upgrading and replacing components in your computer. Read this chapter to learn how to: ■ Open and close the computer case ■ Remove and install drives and components ■ Remove and install add-in cards ■ Remove and install system boards ■ Add memory
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    a stable surface on which to set your computer. ■ Has enough room to place all the computer parts. ■ Is near a grounded outlet so you can test your computer after installation. ■ Is near a telephone (in case you need help from Gateway Technical Support). The telephone must be directly connected to
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    metal part of your computer. Warning To prevent risk of electric shock, do not insert any object into the vent holes of the power supply. ■ Touch a bare metal surface on the back of the computer. ■ Unplug the power Never slide expansion cards or components over any surface. www.gateway.com 187
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    panel: 1 Follow the instructions in "Preventing static electricity discharge" on page 187. 2 Shut down your computer, then disconnect the power cord and modem, network, and all peripheral device cables. 3 Press the power button to drain any residual power from your computer. 188 www.gateway.com
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    4 Remove the two thumbscrews from the side panel cover. Opening the case www.gateway.com 189
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    Chapter 13: Upgrading Your Computer 5 Slide the side panel toward the back of the computer, then pull the panel away from the computer. 190 www.gateway.com
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    Removing the front bezel Opening the case To remove the front bezel: ■ Position the computer where you can grasp the front bottom edge of the bezel, then pull the bezel out and away from the case. www.gateway.com 191
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    Chapter 13: Upgrading Your Computer Closing the case Replacing the side panel To replace the side panel: 1 Make sure that all of door tabs into the top and bottom case notches, then slide the side panel toward the front of the computer to secure it into place. Case notches Case notches 192 www
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    3 Replace the two side panel thumbscrews. 4 Reconnect the cables and power cord. Replacing the front bezel To replace the front bezel: 1 Align the latch pins with the computer latch holes. Closing the case 2 Press the bezel firmly into place. www.gateway.com 193
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    Chapter 13: Upgrading Your Computer Adding or replacing a CD, DVD, or diskette drive Use these instructions to add or replace 5.25-inch drives, such drive: 1 Remove the side panel by following the instructions in "Removing the side panel" on page 188. 2 Remove the front bezel by following the
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    the drive cables, noting their locations and orientation. (You will reconnect the cables after you install the new drive.) See the drive documentation for further instructions. Data ribbon cable Power cable www.gateway.com 195
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    Chapter 13: Upgrading Your Computer 4 If you are adding a new drive, remove the drive bay on the side closest to the power supply connection). See the drive documentation for further instructions. 8 Close the case by following the instructions in "Closing the case" on page 192. 196 www.gateway.com
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    the instructions in "Removing the side panel" on page 188. 2 Disconnect the drive cables, noting their locations and orientation. (You will reconnect the cables after you install the new drive.) See the drive documentation for further instructions. Data ribbon cable Power cable www.gateway.com
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    cable indicates Pin 1 and corresponds with Pin 1 on the drive (typically on the side closest to the power supply connection). See the drive documentation for further instructions. 7 Replace the side panel following the instructions in "Replacing the side panel" on page 192. 198 www.gateway.com
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    or replacing add-in cards An add-in card is a card used in the computer to add functionality to the system. Use the following instructions to replace, add, or reseat an add-in card. To replace, add, or the new card.) See the add-in card documentation for further instructions. www.gateway.com 199
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    Chapter 13: Upgrading Your Computer 4 If you are replacing a card, remove the retention screw that secures the card to the case. - OR If you are adding a card, remove a retention screw from a blank slot. 200 www.gateway.com
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    loosen the card, but do not bend the card sideways. Warning Do not touch the contacts on the bottom part of the add-in card. Touching the contacts can cause electrostatic damage to the card. 6 Install the new card sideways. 7 Secure the add-in card with the retention screw. www.gateway.com 201
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    the power supply To replace the power supply: 1 Remove the side panel by following the instructions in "Replacing the side panel" on page 192. 2 For more stability, place your computer on its side. To avoid scratching the case, place it on a towel or other non-abrasive surface. 202 www.gateway.com
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    Replacing the power supply 3 Disconnect the power supply cables from all components (such as, hard drives, CD or DVD drives, and the system board), noting their locations and orientation. (You will reconnect the cables after you install the new power supply.) www.gateway.com 203
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    Chapter 13: Upgrading Your Computer 4 Remove the four retention screws that secure the power supply to the case. 5 Slide the power supply up and away from the power supply brackets. 204 www.gateway.com
  • Gateway 510 | Gateway 510-Series Computer User's Guide - Page 213
    in "Adding or replacing add-in cards" on page 199. 4 Remove the memory modules. For more information, follow the instructions in "Installing memory" on page 207. 5 Disconnect the power and data cables from the system board, noting their locations and orientation. (You will reconnect the cables
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    and secure into the computer case with the screws. 9 Reconnect the power and data cables using your notes from Step 5. See the system board documentation for further instructions. 10 Reinstall the memory by following the instructions in "Installing memory" on page 207. 206 www.gateway.com
  • Gateway 510 | Gateway 510-Series Computer User's Guide - Page 215
    199. 12 Close the case by following the instructions in "Closing the case" on page 192. Installing memory When you upgrade the computer memory, make sure that you install the correct type of memory module for your computer. Your computer uses DIMM memory. The following illustration shows the general
  • Gateway 510 | Gateway 510-Series Computer User's Guide - Page 216
    the instructions in "Removing the side panel" on page 188. 2 For more stability, place your computer on its side. To avoid scratching the case, place it on a towel or other non-abrasive surface. 3 Find the memory module banks on your system board. DIMM 0 DIMM 1 DIMM 2 DIMM 3 208 www.gateway.com
  • Gateway 510 | Gateway 510-Series Computer User's Guide - Page 217
    secure the memory module automatically. When the module is secure, you hear a click. 6 Replace the side panel by following the instructions in "Replacing the side panel" on page 192. 7 Return your computer to its upright position. 8 Reconnect the cables and the power cord. www.gateway.com 209
  • Gateway 510 | Gateway 510-Series Computer User's Guide - Page 218
    starts and the Windows desktop appears. 10 Click Start, Control Panel, then click Performance and Maintenance (if in Category view). Click/Double-click System. The amount of memory in your computer is shown at the bottom of the System Properties dialog box in the General tab. 210 www.gateway.com
  • Gateway 510 | Gateway 510-Series Computer User's Guide - Page 219
    values in the menus and submenus, then exit from the utility. 3 Shut down your computer. 4 Remove the side panel by following the instructions in "Removing the side panel" on page 188. 5 For more stability, place your computer on its side. To avoid scratching the case, place it on a towel or other
  • Gateway 510 | Gateway 510-Series Computer User's Guide - Page 220
    into the socket until it snaps into place. 9 Replace the side panel by following the instructions in "Replacing the side panel" on page 192. 10 Reconnect all external cables and the power cord. 11 Turn on your computer. 12 Open the BIOS Setup utility. 13 In the BIOS Setup utility, restore any
  • Gateway 510 | Gateway 510-Series Computer User's Guide - Page 221
    to learn how to: ■ Troubleshoot typical hardware and software problems ■ Get telephone support ■ Use automated troubleshooting systems ■ Get tutoring and training If the suggestions in this chapter do not correct the problem, see "Getting Help" on page 23, for more information about how to get help
  • Gateway 510 | Gateway 510-Series Computer User's Guide - Page 222
    opening your computer case. Warning Do not try to troubleshoot your problem if power cords or plugs are damaged, if your computer was dropped sure that the power cable is connected to your computer and an AC outlet and that the AC outlet is supplying power. ■ If you use a power strip, make sure
  • Gateway 510 | Gateway 510-Series Computer User's Guide - Page 223
    the exact message. The message may help Gateway Technical Support in diagnosing and fixing the problem. ■ If an error occurs in a program, see the program's printed documentation or the online help. Help and Support For more information about troubleshooting in Windows XP, click Start, then click
  • Gateway 510 | Gateway 510-Series Computer User's Guide - Page 224
    types" on page 82. ■ Your computer may be experiencing some temporary memory problems. Shut down and restart your computer. ■ Some music CDs have copy protection software. You may not be able to play these CDs on your computer. ■ Clean the disc. For more information, see "Cleaning CDs and DVDs" on
  • Gateway 510 | Gateway 510-Series Computer User's Guide - Page 225
    are connected correctly and securely. ■ Shut down and restart your computer. ■ Clean the disc. For more information, see "Cleaning CDs and DVDs" on page 218. ■ Reinstall the audio device drivers. For more information, see "Reinstalling device drivers" on page 177. A DVD movie will not play ■ Make
  • Gateway 510 | Gateway 510-Series Computer User's Guide - Page 226
    to an AC power source and your computer is turned on. ■ Open the computer case and make sure that the power supply cable is connected correctly to the system board. ■ Open the computer case and make sure that the power button cable is connected correctly to the system board. 218 www.gateway.com
  • Gateway 510 | Gateway 510-Series Computer User's Guide - Page 227
    Troubleshooting . Help and Support For more information about restoring deleted files in Windows XP, click Start, then click Help and Support. Type the drive. Help and Support For more information about file management in Windows XP, click Start, then click Help and Support. Type the keyword
  • Gateway 510 | Gateway 510-Series Computer User's Guide - Page 228
    computer, then press and hold F1 while your computer restarts. ■ Reinstall the device driver. For more information, see "Reinstalling device drivers" on page 177. ■ Open the computer service provider (ISP) is set up correctly. Contact your ISP technical support for help. 220 www.gateway.com
  • Gateway 510 | Gateway 510-Series Computer User's Guide - Page 229
    you do not have a problem with your dial-up modem. For more information, see "Modem (dial-up)" on page 223. Help and Support For more information about troubleshooting Internet connections in Windows XP, click Start, then click Help and Support. Type the keyword troubleshooting connections in the
  • Gateway 510 | Gateway 510-Series Computer User's Guide - Page 230
    it. For more information, see "Installing memory" on page 207. ■ Check the memory module for correct seating and orientation. For more information, see "Installing memory" on page 207. You see a "Not enough memory" error message ■ Close all programs, then restart your computer. 222 www.gateway.com
  • Gateway 510 | Gateway 510-Series Computer User's Guide - Page 231
    Support For more information about troubleshooting memory errors in Windows XP, click Start, then click Help and Support. Type the keyword memory Out Your Gateway Computer" on page 1. ■ Make sure that your computer is connected to If you have additional telephone services such as call waiting, call
  • Gateway 510 | Gateway 510-Series Computer User's Guide - Page 232
    Chapter 14: Troubleshooting Help and Support For more information about dialing properties in Windows XP, click Start, then click Help and Support. Type the keyword dialing in the Search box , then click the arrow. ■ Disconnect any answering machine, fax machine, or printer that is on the same
  • Gateway 510 | Gateway 510-Series Computer User's Guide - Page 233
    Gateway dial-up server: 1 Insert the red Drivers CD into the CD, DVD, or recordable drive. 2 Click Help, then click Support Web computer. Some telephone cables do not meet required cable standards and may cause problems with the modem connection. ■ Shut down and restart your computer. www.gateway
  • Gateway 510 | Gateway 510-Series Computer User's Guide - Page 234
    and Support. Type the keyword modem troubleshooting in the Search box , then click the arrow. ■ Reinstall the device driver. For more information, see "Reinstalling device drivers" on page 177. ■ Open your computer and are too loud, you can turn down the modem volume. 226 www.gateway.com
  • Gateway 510 | Gateway 510-Series Computer User's Guide - Page 235
    the device driver. For more information, see "Reinstalling device drivers" on page 177. ■ Open your computer case and reseat the video card. For more information, see "Adding or replacing add-in cards" on page 199. ■ Connect a monitor that you know works to your computer. www.gateway.com 227
  • Gateway 510 | Gateway 510-Series Computer User's Guide - Page 236
    Troubleshooting . The damper wire is a critical part of the overall monitor design and does computer. ■ Change the display settings. For more information, see "Adjusting the screen and desktop information about display types, see your monitor and video card documentation. 228 www.gateway.com
  • Gateway 510 | Gateway 510-Series Computer User's Guide - Page 237
    sure that the mouse port works. ■ Reinstall the device driver. For more information, see "Reinstalling device drivers" on page 177. The mouse works erratically If the mouse pointer begins moving erratically across the computer display or becomes difficult to control precisely, cleaning the mouse
  • Gateway 510 | Gateway 510-Series Computer User's Guide - Page 238
    cable between the printer and your computer is connected securely to the correct port. ■ Check the port and cable for bent or broken pins. ■ Reinstall the printer driver. See the documentation that came with your printer for instructions on installing the printer driver. You see a "Printer queue is
  • Gateway 510 | Gateway 510-Series Computer User's Guide - Page 239
    Support For more information about printer troubleshooting in Windows XP, click Start, then click Help and Support. Type the keyword printer troubleshooter want to add additional memory to the printer. See the printer documentation for more information about adding additional memory. You see a "
  • Gateway 510 | Gateway 510-Series Computer User's Guide - Page 240
    and Support For more information about sound troubleshooting in Windows XP, click Start, then click Help and Support. Type the keyword sound troubleshooter in the Search box , then click the arrow. Using the BIOS Setup utility The BIOS Setup utility stores the basic settings for your computer
  • Gateway 510 | Gateway 510-Series Computer User's Guide - Page 241
    System Memory Memory Bank 0 Memory Bank 1 Memory Bank 2 Language: Cache ECC Support: System Time: System Date: 4W4SB0X0.15A.0004.P02 Pentium (R) III 933 MHz 133 MHz 512 KB 128 MB 128 MB SDRAM Not Installed Not Installed [English (US)] [Disabled] [11:09:31] [10/15/2000] Item Specific Help Select
  • Gateway 510 | Gateway 510-Series Computer User's Guide - Page 242
    : Troubleshooting Telephone support Before calling Gateway Technical Support If you have a technical problem with your computer, follow these recommendations before contacting Gateway Technical Support: ■ Make sure that your computer is connected correctly to a grounded AC outlet that is supplying
  • Gateway 510 | Gateway 510-Series Computer User's Guide - Page 243
    Telephone support Telephone support Gateway offers a wide range of customer service, technical support, and information services. Automated troubleshooting system Service description Use an automated menu system and your telephone keypad to find answers to common problems. How to reach 800-846-
  • Gateway 510 | Gateway 510-Series Computer User's Guide - Page 244
    14: Troubleshooting Tutoring and training Gateway's Technical Support professionals cannot provide hardware and software training or tutorial services. Instead, Gateway recommends the following tutoring and training resources. Self-help If you have how-to questions about using your Gateway-supplied
  • Gateway 510 | Gateway 510-Series Computer User's Guide - Page 245
    Resource Service description For more information In-Store Training at Gateway stores Gateway learning Web site. All you have to do is go online and log in. You select the subject matter, and the learning format (self-paced tutorials or virtual classrooms), all from the comfort of your computer
  • Gateway 510 | Gateway 510-Series Computer User's Guide - Page 246
    Chapter 14: Troubleshooting 238 www.gateway.com
  • Gateway 510 | Gateway 510-Series Computer User's Guide - Page 247
    , Regulatory, and Legal Information Important safety information Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product
  • Gateway 510 | Gateway 510-Series Computer User's Guide - Page 248
    by the manufacturer. Dispose of batteries according to the manufacturer's instructions. ■ When the computer is turned off, a small amount of electrical current still flows through the computer. To avoid electrical shock, always unplug all power cables and modem cables from the wall outlets before
  • Gateway 510 | Gateway 510-Series Computer User's Guide - Page 249
    not installed and used in accordance with the instructions, may cause harmful interference to radio or television Gateway 510 For unique identification of the product configuration, please submit the 10-digit serial number found on the product to the responsible party. This device complies with Part
  • Gateway 510 | Gateway 510-Series Computer User's Guide - Page 250
    USA modems) Your modem complies with Part 68 of the code of federal regulations (CFR 47) rules. On the computer or modem card is a label that contains the registration number and Ringer Equivalence Number (REN) for this device. If requested, this information must be provided to the telephone company
  • Gateway 510 | Gateway 510-Series Computer User's Guide - Page 251
    some cases, the inside wiring associated with a single-line individual service may be extended by means of a certified connector assembly. The their own protection, that the electrical ground connections of the power utility, telephone lines, and internal metallic water pipe system, .gateway.com 243
  • Gateway 510 | Gateway 510-Series Computer User's Guide - Page 252
    ENERGY STAR guidelines for energy efficiency. Laser safety statement All Gateway systems equipped with CD and DVD drives comply with the servicing, contact an authorized service location. Warning Use of controls or adjustments or performance of procedures other than those specified in this manual
  • Gateway 510 | Gateway 510-Series Computer User's Guide - Page 253
    70, provides information with regard to proper grounding of the mast and supporting structure, grounding Gateway product during a lightning storm or when it is left unattended or unused for long periods of time, unplug the product from the wall outlet and disconnect the antenna or cable system. Power
  • Gateway 510 | Gateway 510-Series Computer User's Guide - Page 254
    them could be fatal. 7 6 5 4 3 1 2 Antenna and satellite grounding Reference Grounding component 1 Electric service equipment 2 Power service grounding electrode system (NEC Art 250, Part H) 3 Ground clamps 4 Grounding conductors (NEC Section 810-21) 5 Antenna discharge unit (NEC
  • Gateway 510 | Gateway 510-Series Computer User's Guide - Page 255
    No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway. The information in this manual has or registered trademarks of their respective companies. Macrovision statement If your computer has a DVD drive and an analog TV Out port, the
  • Gateway 510 | Gateway 510-Series Computer User's Guide - Page 256
    Appendix A: 248 www.gateway.com
  • Gateway 510 | Gateway 510-Series Computer User's Guide - Page 257
    jack 5 muting 76 playing 78, 80, 86 recording 78 streaming 137 troubleshooting 231 volume 76 audio CD adding tracks to library 91 cleaning 218 editing track information 89 playing 84 playing with MusicMatch 86 audio file streaming 137 audio in jack 6 AVI file 80 B background 121 backing up files
  • Gateway 510 | Gateway 510-Series Computer User's Guide - Page 258
    music 106 editing track information 89 inserting 83 playing audio with MusicMatch 86 playing music 84 troubleshooting 216 CD drive activity replacing 194 troubleshooting 216 using 82 Certificate of Authenticity 6, 7 cleaning audio CD 218 case 171 CD 218 computer exterior 171 computer screen 172
  • Gateway 510 | Gateway 510-Series Computer User's Guide - Page 259
    connecting 112 IEEE 1394 port 3 DIMM See memory directional keys 18 Disk Cleanup 164 Disk Defragmenter 167 diskette drive adding 194 replacing 194 display changing resolution 118 using screen saver 122 documentation Gateway Web site 26 help 24 Help and Support 24 online help 25 documents creating 47
  • Gateway 510 | Gateway 510-Series Computer User's Guide - Page 260
    drivers 82 replacing 194, 197 sharing 136 troubleshooting 216, 219 types 82 viewing contents 83 playing 94 troubleshooting 216 DVD drive speed 110 troubleshooting 216 using locating drive 3 replacing 194 troubleshooting 216 using 82 E eject settings from old computer 154 ergonomics 12 Error
  • Gateway 510 | Gateway 510-Series Computer User's Guide - Page 261
    troubleshooting 219 types 152 viewing list 36 Files and Settings Transfer Wizard 150 finding files and folders 42, 44, 152 Help and Support topics 24 specifications game multi-player 137 Gateway model number 7 serial number 7 Technical Support 234 Web address 26 Web site 26 gateway dial-up server 225
  • Gateway 510 | Gateway 510-Series Computer User's Guide - Page 262
    112 power supply 202 printer 21, 154 programs 156, 180 scanner 21, 154 side panel 188 system battery 211 system board 205 Windows 182 Internet 54 account 55 connecting to 56 downloading files 59 requirements to access 55 sharing access 136 transferring settings from old computer 153 troubleshooting
  • Gateway 510 | Gateway 510-Series Computer User's Guide - Page 263
    171 cleaning computer screen 172 cleaning keyboard 172 cleaning mouse 173 defragmenting 167 deleting files 164 suggested schedule 159 using Scheduled Task Wizard 169 virus protection 160 maximize button 35 Media Player 80 memory 10 adding 207 installing 207 replacing 207 troubleshooting 222 menu
  • Gateway 510 | Gateway 510-Series Computer User's Guide - Page 264
    19 selecting screen objects 20 troubleshooting 229 USB port 3, 5 moving files 39 files from old computer 149, 151 folders 39 Internet settings from old computer 153 pointer 20 screen objects 20 settings from old computer 149 MP3 file creating 88 editing track information 89 playing 80 streaming 137
  • Gateway 510 | Gateway 510-Series Computer User's Guide - Page 265
    mode 3, 127, 130 indicator 3 management 127 schemes 128 source problems 15 Standby mode 127 Standby/Resume 3 surge protector 15 troubleshooting 229 turning off computer 16 turning on computer 16 using UPS 132 power button 3 power supply replacing 202 uninterruptible 132 printer default 230 inkjet
  • Gateway 510 | Gateway 510-Series Computer User's Guide - Page 266
    locating 3 replacing 194 troubleshooting 216 using 82 recording audio file 78 CD tracks 88 video DVD 112 recovering files and folders 41 Recycle Bin 31 deleting files and folders 41 emptying 42 recovering files and folders 41, 219 re-dialing telephone 72 reinstalling drivers 177 peripheral devices
  • Gateway 510 | Gateway 510-Series Computer User's Guide - Page 267
    76 muting 76 troubleshooting 231 Sound Recorder making audio recordings 78 playing file 78 speaker jack 5 specifications 8 Standby mode 3, 127 Start button 31 Start menu 32 starting computer 3, 16 programs 20, 32 static electricity 187 streaming audio and video 137 support tool PC Doctor 215
  • Gateway 510 | Gateway 510-Series Computer User's Guide - Page 268
    resolution 227 sound 231 support tool 215 technical support 234 telephone support 234 Web site connection speed 221 turning off computer 3, 16, 17 turning on computer 3, 16 tutoring fee-based 236 U uninterruptible power supply (UPS) 10, 15, 132 updating device drivers 26 updating Norton AntiVirus
  • Gateway 510 | Gateway 510-Series Computer User's Guide - Page 269
    58 downloading files 59 Gateway 26 window 34 close button 35 closing 35, 51 maximize button 35 menu bar 35 minimize button 35 title bar 35 Windows clipboard 39 desktop 30 Files and Settings Transfer Wizard 150 installing 182 Product Key 6, 7 reinstalling 182 reinstalling drivers 177 Search utility
  • Gateway 510 | Gateway 510-Series Computer User's Guide - Page 270
    262
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Your Gateway Computer
Customizing
Troubleshooting
user's
guide