GE PS968SPSS Use and Care Manual - Page 44

Safety Instructions Before You Call For Service... Troubleshooting Tips Save time and money! Review the charts on the following pages first and you may not need to call for service. Operating Instructions Consumer Support Troubleshooting Tips Care and Cleaning Problem Possible Causes What To Do Surface units will not maintain a rolling boil or cooking is not fast enough Improper cookware being used. In some areas, the power (voltage) may be low. • Use pans which are flat and match the diameter of the surface unit selected. • Cover pan with a lid until desired heat is obtained. Surface units do not work properly A fuse in your home may be blown or the circuit breaker tripped. • Replace the fuse or reset the circuit breaker. Cooktop controls improperly set. • Check to see the correct control is set for the surface unit you are using. Surface unit stops glowing when turned to a lower setting This is normal. The unit is still on and hot. Scratches (may appear as cracks) on cooktop glass surface Incorrect cleaning methods being used. • Scratches are not removable. Tiny scratches will become less visible in time as a result of cleaning. Cookware with rough bottoms being used or coarse particles (salt or sand) were between the cookware and the surface of the cooktop. • To avoid scratches, use the recommended cleaning procedures. Make sure bottoms of cookware are clean before use, and use cookware with smooth bottoms. Cookware has been slid across the cooktop surface. Areas of discoloration Food spillovers not cleaned • See the Cleaning the glass cooktop section. on the cooktop before next use. Hot surface on a model • This is normal. The surface may appear discolored with a light-colored cooktop. when it is hot. This is temporary and will disappear as the glass cools. Plastic melted to the surface Hot cooktop came into contact with plastic placed on the hot cooktop. • See the Glass surface-potential for permanent damage section in the Cleaning the glass cooktop section. Pitting (or indentation) Hot sugar mixture spilled of the cooktop on the cooktop. • Call a qualified technician for replacement. Frequent cycling off and on of surface units Improper cookware being used. • Use only flat cookware to minimize cycling. Oven light does not work Light bulb is loose. • Tighten or replace the bulb. Oven will not work Plug on range is not completely • Make sure electrical plug is plugged into a live, properly inserted in the electrical outlet. grounded outlet. A fuse in your home may be blown or the circuit breaker tripped. • Replace the fuse or reset the circuit breaker. Oven controls improperly set. • See the Using the oven section. Oven too hot. • Allow the oven to cool to below locking temperature. 44