HP 6400/8400 HP Enterprise Virtual Array Updating Product Software Guide (XCS - Page 67

HTTP status 404, not found or status 503, no service, Unknown storage system

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Resolution Click OK. Wait one to five minutes, depending on the size of the array, and retry the command generating this message. If you still cannot see the array, stop and restart HP P6000 Command View. HTTP status 404, not found or status 503, no service Symptom The content pane shows the message HTTP status 404, not found or HTTP status 503, no service. Cause These messages indicate that the server responded but could not find the requested page. HTTP errors, including 404 and 503, originate from the web server or HTTP server. Even when HP P6000 Command View cannot respond, the web server continues to respond to HTTP requests from a browser. During normal interaction between HP P6000 Command View and the web server: 1. A browser requests an HP P6000 Command View page. 2. The web server passes the request for the page to HP P6000 Command View. 3. HP P6000 Command View sends the page to the web server. 4. The web server sends the page to the browser. HTTP errors 404 and 503 indicate a problem with this interaction. Table 9 (page 67) lists possible causes of these errors and corrective actions. Resolution Table 9 Possible causes and corrective actions for HTTP errors 404 and 503 Possible cause Corrective action 404 error: HP P6000 Command View may be initializing Retry the request by clicking the Refresh/Reload when a browser makes a request. The web server returns button on the browser. a 404 (Page Not Found) error because it cannot access the page. 404 error: A .frm (HTML) file may be missing in the HP Reinstall HP P6000 Command View. P6000 Command View directory structure. This can occur if the files were changed or if HP P6000 Command View was not installed successfully. 503 error: HP P6000 Command View may be down when Retry the request when HP P6000 Command View a browser makes a request. The web server returns a 503 is up. (No Service) error because it cannot access the page. Browser timeout: The server may be down or the web server may be unavailable when a browser makes a request to HP P6000 Command View. In this case, the browser will time out internally. Retry the request when the server and HP P6000 Command View are up. Unknown storage system Symptom HP P6000 Command View reports an unknown storage system error for an array that should be displayed. HP P6000 Command View 67

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Resolution
Click
OK
. Wait one to five minutes, depending on the size of the array, and retry the command
generating this message. If you still cannot see the array, stop and restart HP P6000 Command
View.
HTTP status 404, not found
or
status 503, no service
Symptom
The content pane shows the message
HTTP status 404, not found
or
HTTP status 503,
no service
.
Cause
These messages indicate that the server responded but could not find the requested page. HTTP
errors, including 404 and 503, originate from the web server or HTTP server. Even when HP P6000
Command View cannot respond, the web server continues to respond to HTTP requests from a
browser.
During normal interaction between HP P6000 Command View and the web server:
1.
A browser requests an HP P6000 Command View page.
2.
The web server passes the request for the page to HP P6000 Command View.
3.
HP P6000 Command View sends the page to the web server.
4.
The web server sends the page to the browser.
HTTP errors 404 and 503 indicate a problem with this interaction.
Table 9 (page 67)
lists possible
causes of these errors and corrective actions.
Resolution
Table 9 Possible causes and corrective actions for HTTP errors 404 and 503
Corrective action
Possible cause
Retry the request by clicking the
Refresh/Reload
button on the browser.
404 error:
HP P6000 Command View may be initializing
when a browser makes a request. The web server returns
a 404 (
Page Not Found
) error because it cannot access
the page.
Reinstall HP P6000 Command View.
404 error:
A
.frm
(HTML) file may be missing in the HP
P6000 Command View directory structure. This can occur
if the files were changed or if HP P6000 Command View
was not installed successfully.
Retry the request when HP P6000 Command View
is up.
503 error:
HP P6000 Command View may be down when
a browser makes a request. The web server returns a 503
(
No Service
) error because it cannot access the page.
Retry the request when the server and HP P6000
Command View are up.
Browser timeout:
The server may be down or the web
server may be unavailable when a browser makes a
request to HP P6000 Command View. In this case, the
browser will time out internally.
Unknown storage system
Symptom
HP P6000 Command View reports an
unknown storage system
error for an array that should
be displayed.
HP P6000 Command View
67