HP 6400/8400 HP StorageWorks Enterprise Virtual Array updating product softwar
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- HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 1
on HP StorageWorks 4400 Enterprise Virtual Array and HP StorageWorks 6400/8400 Enterprise Virtual Array models. This guide is intended for field personnel and customers who are experienced with Enterprise Virtual Arrays, storage area networks, and HP StorageWorks Command View EVA. This guide does - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 2
to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 3
storage system data 36 Upgrading HP Command View EVA 36 Upgrading on a management server 37 Verifying the installation on the management server 38 Upgrading the management module 39 Verifying the installation on the management module 41 HP StorageWorks Enterprise Virtual Array updating product - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 4
server 72 Troubleshooting specific HP Command View EVA errors 72 View is not set or view list is null 72 HTTP status 404, not found or status 503, no service 73 Unknown storage system 74 No storage systems found 74 Solving security credentials configuration problems 75 Access control ...76 - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 5
Documents ...81 Websites ...82 Typographic conventions ...82 Index 85 HP StorageWorks Enterprise Virtual Array updating product software guide (XCS 09522000) 5 - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 6
Figures 1 EVA Storage Network Properties window 17 2 HP Command View EVA online help 17 3 Hardware Folder Properties window 18 4 Checking operational state 18 5 Sample SAN Visibility report 26 6 Sample virtual disk statistics display 30 7 Management module 40 8 Controller Events (Initialized - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 7
settings 32 5 HP Command View EVA upgrade paths 37 6 Pre-upgrade task checklist 48 7 Controller software 56 8 Upgrade task checklist 68 9 Possible causes and corrective actions for HTTP 404 and HTTP 503 errors 73 10 Possible causes and corrective actions when no storage system found 75 - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 8
8 - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 9
HP Storage System Scripting Utility, SMI-S EVA) are installed. Server-based management applies to all EVA models. • Array-based management - Beginning with HP Command View EVA 8.1, the EVA4400 is shipped with HP Command View EVA pre-installed on the management module within the controller enclosure - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 10
, which you can verify by checking that the latest I/O module firmware version displays. In a few cases, it has been observed that some fields on the I/O module tab of the Disk Enclosure Properties page (in HP Command View EVA) appear blank, specifically Hardware type, Hardware 10 Getting started - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 11
Array compatibility reference Yes HP Command View EVA documentation HP StorageWorks Command View EVA user guide http://www.hp.com/support/manuals HP StorageWorks Command View EVA installation guide Yes Click Storage Software under Storage, and then select HP StorageWorks Command View EVA - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 12
Click Storage and NAS under Product category, scroll down to HP EVA4400/6400/8400 XCS 09522000 and click Receive for Free. Follow the instructions to enter your information and download the .ISO image. Before you begin the Enterprise Virtual Array upgrade, you must also download HP Command View EVA - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 13
IMPORTANT: Either HP Command View EVA 9.0.1 or 9.1 can be used with XCS 09522000. HP StorageWorks Enterprise Virtual Array updating product software guide (XCS 09522000) 13 - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 14
14 Getting started - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 15
to complete: About 5 minutes When to perform: Any time prior to the upgrade To check your controller software, follow these steps: 1. Open HP Command View EVA. 2. In the navigation pane, select the array you plan to upgrade. The Initialized Storage System Properties window opens. The version field - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 16
operating systems, see the Browser and JRE support table in the HP StorageWorks Virtual Array compatibility reference. See Table 1, page 11 for the link to this document. Checking the HP Command View EVA version To check the HP Command View EVA version, perform the following steps: 16 Pre-upgrade - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 17
the storage system will be operating properly when the upgrade is performed. This task should be performed far enough in advance to give you time to order and replace any failed hardware components before beginning the upgrade. HP StorageWorks Enterprise Virtual Array updating product software guide - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 18
, when the I/O modules on a disk enclosure are not working, the controllers restart, or there is a hardware failure. If there are any hardware components listed under this folder, determine why they are listed there and fix the problems. 3. Replace any hardware components that have failed. 18 Pre - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 19
data manually, complete the following tasks: • Identify all host servers • Document all firmware versions • Download the required HBA drivers, firmware and MPIO drivers Collecting SAN configuration data using SAN Visibility IMPORTANT: SAN Visibility is only available for server-based management. HP - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 20
Installing SAN Visibility SAN Visibility is typically installed on the management server running HP Command View EVA. 1. Download SAN Visibility and SAN Visibility documentation from the following website: http://h18006.www1.hp.com/products/storageworks/san/index.html Click SAN Visibility under - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 21
the Messages panel (bottom of screen), this is just notification of lack of a specific service; you can ignore it.) b. Click Rename. c. Click Yes to confirm the SAN Visibility window. f. Click Yes to confirm the name change. HP StorageWorks Enterprise Virtual Array updating product software guide - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 22
4. Click Switch Settings and enter the following information: a. Enter the IP Address of the primary switch for the SAN for which you want a report. Information will be collected for all devices connected to this switch. b. Clear Discover connected switches. This option automatically detects all - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 23
is not necessary to have an e-mail address connected to the EVA controller. You should enter the e-mail address where you typically receive e- using Advanced Settings, see the SAN Visibility user guide. Obtaining a report from HP Once you have configured SAN Visibility for data collection, you can - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 24
, this is the preferred method. • Manually-Requires you to send your data manually to HP to obtain a SAN Visibility report. If you do not have of data collection. If you have selected the option to collect switch performance data, it will take at least 10 minutes to collect the data. When - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 25
. If SAN Visibility does not find the SMTP server or if you want to create a report manually, follow the If you have selected the option to collect switch performance data, it will take at least 10 minutes to HP StorageWorks Enterprise Virtual Array updating product software guide (XCS 09522000) 25 - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 26
report is extracted and stored at: \ExtractedProcessReports\\. 3. Navigate to the saved location and double Guide (http://h20272.www2.hp.com/Pages/spock_overview/introduction.html). 6. For each HBA, compare the indicated driver and firmware versions to the versions supported - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 27
View EVAPerf, see the "Monitoring array performance" chapter of the HP StorageWorks Command View EVA user guide for more information. See Table 1 for the link to this guide. IMPORTANT: If you have an array-based management system, you can install and run HP Command View EVAPerf on a supported - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 28
. Running HP Command View EVAPerf 1. Double-click the HP Command View EVAPerf icon on the desktop. The HP Command View EVAPerf command window opens. 2. Enter the following command to capture and display the total IOPS (Req/s) and throughput (MB/s): evaperf as -cont n -dur n -sz array -fo filename - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 29
If the limits have not been exceeded, this may be a good period to perform the upgrade. For example, as a guideline, values should be less than 7000 IOPS and less than 70 MB/s. NOTE: Another option for displaying HP Command View EVAPerf data is to use the -csv command option, which saves the data as - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 30
presented to a host to be seen by HP Command View EVAPerf. However, replication volumes on the replication system are visible without being presented. Because the storage system controllers are active/active, one controller is preferred (the owning controller) but requests can still be processed by - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 31
following section provide a summary of the steps and commands involved in checking and changing timeout values for each supported operating system. See the operating system documentation for more information. HP StorageWorks Enterprise Virtual Array updating product software guide (XCS 09522000) 31 - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 32
are in standby mode. The value round_robin is not supported. Sets the path health feature to check each device every 60 seconds. Specifies the I/O paths monitored by the path health checking feature: nonactive-Checks all I/O paths for Failed status, and checks standby paths for Used/Opened devices - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 33
an EVA online firmware upgrade. The following configuration recommendations apply to both RedHat and SuSE. QLogic Driver hp/ directory. When executed, the options to change timeout values are displayed. HP StorageWorks Enterprise Virtual Array updating product software guide - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 34
servers. Microsoft Windows For Microsoft Windows, consider the following guidelines: • Ensure that MPIO is installed and both paths are active and have access to the array. • Boot devices are supported with online controller firmware upgrades, but the page-file disk should not be on the boot device - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 35
default settings when performing an online firmware upgrade. Online controller firmware upgrades are supported in OpenVMS cluster environments where the EVA is the cluster boot device. Solaris Solaris supports online controller upgrades with the following driver timeouts: • Sun Drivers (qlc or emlxs - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 36
before you begin the upgrade. Upgrading HP Command View EVA Follow the procedures in this section to upgrade HP Command View EVA on the management server. If you have an EVA4400 and are using array-based management, see Upgrading the management module for upgrade instructions. 36 Pre-upgrade tasks - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 37
Version HP Command View EVA 8.x HP Command View EVA 9.0.1 Upgrade Path Upgrade to HP Command View EVA 9.0.1 Upgrade to HP Command View EVA 9.1 (optional) For more information on HP Command View EVA, including the HP StorageWorks Command View EVA installation guide and the release notes, download - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 38
6. Click Next. The CV EVA License Agreement window opens. 7. Read and accept the terms of the license agreement. 8. Click Next. The Choose Install Set window opens. Command View Enterprise Virtual Array Performance Monitor and SMI-S CIMOM are selected by default. 9. Click Next. The Select Security - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 39
your browser settings. See HP StorageWorks Command View EVA installation guide for more information. Upgrading the management module If you have an EVA4400, follow the procedures in this section to: • Upgrade HP Command View EVA on the management module (for array-based management) • Upgrade the - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 40
with a CD drive to the management module port (1, Figure 7) on the controller enclosure. Figure 7 Management module . 2. Insert the installation CD into the drive. 3. Open a browser and browse to the WOCP (Web-based Operator Control Panel): https://HP EVA storage system IP address:2373 NOTE: • If - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 41
management module software version. To verify that HP Command View EVA was upgraded successfully: 1. Open a browser and browse to HP Command View EVA: https://EVA storage system IP time and save your changes. HP StorageWorks Enterprise Virtual Array updating product software guide (XCS 09522000) 41 - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 42
HP Command View EVA. HP Insight Remote Support Software HP strongly recommends that you install HP Insight Remote Support software to complete the installation or upgrade of your product and to enable enhanced delivery of your HP Warranty, HP Care Pack Service or HP contractual support agreement. HP - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 43
. Check the status of the array to ensure it is stable and then continue monitoring status until the upgrade begins. 1. Open HP Command View EVA and click the icon of the storage system you want to upgrade. HP StorageWorks Enterprise Virtual Array updating product software guide (XCS 09522000) 43 - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 44
2. Using HP Command View EVA, examine the controller event log and check for any critical events. a. Select the icon of the storage system you want to upgrade in the Navigation pane. b. Click View Events. The View Events window opens. c. Click Controller Event Log. The Controller Events window opens - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 45
Access EVA implementation guide for more information. • Before you upgrade the controller software, you must upgrade HP Command View EVA (and layered applications) to the required version on both the source and destination storage systems. • Before you upgrade any storage system in an HP Continuous - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 46
storage system. HP Storage System Scripting Utility (called the utility) is used to collect configuration information. This procedure can be performed from the management server where HP Command View EVA is installed, or from any host running the utility to communicate with the HP Command View EVA - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 47
information about using the utility or using the CAPTURE commands, see the HP StorageWorks Storage System Scripting Utility reference. See "Required documentation" on page 11 for the link to this document. HP StorageWorks Enterprise Virtual Array updating product software guide (XCS 09522000) 47 - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 48
upgrade Upgrading HP Command View EVA, page 36 Time required: 15-20 minutes When to perform: Any time before the upgrade Upgrading browser and Java Runtime Environment (JRE), page 42 Time required: 10-20 minutes When to perform: Any time before the upgrade Installing Remote Support Software, page - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 49
When to perform: As close as possible to the upgrade Saving storage system configuration information, page 46 Time required: 10-15 minutes When to perform: As close as possible to the upgrade Task complete HP StorageWorks Enterprise Virtual Array updating product software guide (XCS 09522000 - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 50
50 Pre-upgrade tasks - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 51
experience any problems when performing the XCS upgrade procedure, see "Troubleshooting" on page 71 for assistance. If you are still unable to resolve the problem, contact your HP-authorized service representative for assistance. Step 1. Checking the health of the Enterprise Virtual Array Estimated - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 52
HP Command View EVA and click the icon of the storage system you want to upgrade. Check for hardware errors. a. Check the Hardware folder in the Navigation pane. If there are any hardware caution or warning conditions, HP Command View EVA modules on a disk enclosure are not working, the controllers - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 53
3. Using HP Command View EVA, examine the controller event log and check for any critical events. a. Select the icon of the storage system you want to upgrade in the Navigation pane. b. Click View Events. The View Events page opens. c. Click Controller Event Log. The Controller Events page opens in - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 54
, disable Remote Support Software while performing the upgrade as follows: 1. On the HP Command View EVA management server, open a command window. 2. Enter the following commands to stop Remote Support Software: C:\>net stop desta_service 3. Enter exit. Step 3. Clearing storage system passwords - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 55
. Upgrading controller software 1. Open HP Command View EVA in your browser. 2. In the Storage Systems navigation pane, select the storage system you want to upgrade. The properties window for the selected storage system opens. HP StorageWorks Enterprise Virtual Array updating product software guide - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 56
. Figure 13 Code Load Storage System-Page 1 window . 6. Click Browse, navigate to the installation CD (that was created from the download .ISO image.) and select the appropriate file as shown in the following table. Table 7 Controller software For this array EVA4400 EVA6400 EVA8400 Select \HSV300 - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 57
) to proceed. Figure 14 First code load confirmation screen . Figure 15 Second code load confirmation screen . 8. Click Next Step. The new storage system software is copied to the controllers and validated. HP StorageWorks Enterprise Virtual Array updating product software guide (XCS 09522000) 57 - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 58
the I/O module" on page 59 for more information. 10. This step only applies for an offline upgrade. After 30 minutes, you must complete a power-off reset of the storage system including all disk enclosures. You can either issue a power off from HP Command View EVA or from the controller as follows - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 59
be on (green). b. Power on each controller (EVA6400/8400) or the controller enclosure (EVA4400). c. Allow the array to start up completely. d. Start HP Command View EVA and verify connection to the storage system. If the storage system is not visible, click EVA Storage Network in the Navigation pane - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 60
1. In HP Command View EVA, go to the Hardware folder in the Navigation pane and select a disk enclosure. The Disk Enclosure Properties window opens. 2. Select the I/O tab. 3. Verify that 0073 displays in the Firmware revision field (for both I/O module A and B). See Figure 19. If so, the upgrade was - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 61
HP StorageWorks disk enclosure I/O module replacement instructions for instructions. See "Related information" on page 81 for document location. • Insert a serial cable into the I/O module and issue the reset command via the serial line (requires HP Services). Step 6. Upgrading disk drive firmware - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 62
. 3. If you have not already done so, download the HP StorageWorks EVA Hard Disk Drive Bundle zip file from the following website: http://www.hp.com/support/evadiskfirmware. a. Store the file to a known local directory. If you are running HP Command View EVA 9.x or later, continue with step 4. NOTE - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 63
file or manually enter the path to the zip file (from Step 3.a). b. If you are running HP Command View EVA 8.x or earlier, enter the path to the folder where you extracted the bundled image files (from Step 3.b). HP StorageWorks Enterprise Virtual Array updating product software guide (XCS 09522000 - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 64
9. Click Next step. All disk drives are scanned for configuration information and upgrade eligibility. The results are displayed in a table when the Online Disk Drive Code Load - Page 2 window opens. Figure 23 Code Load Disk Drives - Page 2 window . 64 Upgrading the Enterprise Virtual Array - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 65
sequentially. Depending upon the I/O load on the storage system, it can take 30 seconds to 3.5 minutes per drive to upgrade the firmware. The status is updated at 45 second have been upgraded successfully. HP StorageWorks Enterprise Virtual Array updating product software guide (XCS 09522000) 65 - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 66
is necessary to upgrade the firmware on an individual disk, the firmware and installation instructions can be downloaded from the following website: http://www.hp.com/support/evadiskfirmware IMPORTANT: Upgrading disk drive firmware on an individual disk can be performed online or offline, unless the - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 67
. 7. Click Enable Password. A message box opens. 8. Click OK. HP Command View EVA enables password access to the storage system. Step 8. Resuming storage system operation Estimated time to complete: Varies. HP StorageWorks Enterprise Virtual Array updating product software guide (XCS 09522000) 67 - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 68
operation. 1. Using HP Command View EVA, check the overall status of the storage system to ensure there are no problems. For instructions on checking the status, see "Step 1. Checking the health of the Enterprise Virtual Array" on page 51. 2. If you did on offline upgrade, perform the following - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 69
was performed. • When running HP Continuous Access EVA, enable failsafe mode on all DR groups. • If you changed any host LUN timeout values, reset them to their original values. • Enable Remote Support Software (if used). HP StorageWorks Enterprise Virtual Array updating product software guide (XCS - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 70
70 Upgrading the Enterprise Virtual Array - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 71
View EVA troubleshooting tips Use the following checklist to determine if there are problems with HP Command View EVA: • Has an HBA failed? • Has an EVA controller failed? • Have you set or reset the storage system password? HP StorageWorks Enterprise Virtual Array updating product software guide - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 72
that HP Command View EVA is installed on the C:\ drive. 6. Ensure that the folder C:\Program Files\Compaq\SANworks\Element Manager for StorageWorks HSV\HSV300 exists. Troubleshooting specific HP Command View EVA errors This section describes specific Storage Management Appliance/HP Command View EVA - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 73
one to five minutes, depending on the size of the storage system, and try the command generating this message again. If you still cannot see the storage system, stop and restart HP Command View EVA. HTTP status 404, not found or status 503, no service Symptom The content pane shows an HTTP Status - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 74
perform a Rediscover operation to initiate new commands to the controller. Unknown storage system-cause 2 HP Command View EVA can only manage controllers that are running supported XCS versions. Corrective Action for Unknown Storage System-Cause 2 Ensure that you are running the HP Command View EVA - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 75
account). Members have view and manage capabilities. • HP Storage Users. Members have view capability only. This group is required only when a group with extremely limited use of HP Command View EVA is required. HP StorageWorks Enterprise Virtual Array updating product software guide (XCS 09522000 - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 76
tions start the disk drive firmware upgrade. Failed - Successful Status Restart the disk drive firmware upgrade. Object not found in View Check for any possible connection issues between HP Command View EVA software and the EVA, and restart the disk drive firmware upgrade. 76 Troubleshooting - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 77
GUI for problems. Resolve the problem and restart the disk drive firmware upgrade. Not a supported version Restart the HP Command View EVA service and retry the disk drive firmware upgrade. The disk cannot be code loaded because Remove disks that contain RAID0 data from the group disk is part of - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 78
?&lang=en&cc=us& prodTypeId=18964&prodSeriesId=471572&lang=en&cc=us Click Troubleshoot a problem under Tasks for HP StorageWorks Continuous Access EVA Software. Solving problems downloading the system software file If you cannot download the system software file, right-click the link and save it to - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 79
If the storage system does not come back within 10 minutes, check the following: • Determine if the problem is with HP Command View EVA by performing the troubleshooting steps in "HP Command View EVA problems" on page 71. HP StorageWorks Enterprise Virtual Array updating product software guide (XCS - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 80
system event logs. 1. Run HP Command View EVA and log in. 2. Select the storage system whose logs you want to view. 3. Click View events to view the event logs that can be displayed. If none of the above recommendations resolves the problem, contact your HP-authorized service representative for help - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 81
in this guide, see the Manuals page on the Business Support Center website: http://www.hp.com/support/manuals In the Storage section, click Disk Storage Systems or Storage Software, and then select your product. HP StorageWorks Enterprise Virtual Array updating product software guide (XCS 09522000 - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 82
://www.hp.com • HP Storage: http://www.hp.com/go/storage • HP Partner Locator: http://www.hp.com/service_locator • HP Software Downloads: http://www.hp.com/support/downloads • HP Software Depot: http://www.software.hp.com • HP Single Point of Connectivity Knowledge (SPOCK): http://www.hp.com/storage - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 83
calls attention to essential information. An alert that calls attention to additional or supplementary information. An alert that calls attention to helpful hints and shortcuts. HP StorageWorks Enterprise Virtual Array updating product software guide (XCS 09522000) 83 - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 84
84 Support and other resources - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 85
interaction, 73 HP technical support, 81 I installation typical, 37 Invalid firmware image file error, 78 J JRE, recommended versions, 42 K kits required, 12 software, 12 M Management Agent Options page, 54 management appliance interaction with HP Command View EVA, 73 troubleshooting errors, 72 - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array updating product softwar - Page 86
Manager S SAN Visibility, 19 selecting online upgrade time, 27 software, 12 status code 21006, 78 65, 79 storage system passwords, 67 T technical support HP, 81 time estimate adding passwords, 66 clearing passwords, 54 disabling password access, 54 troubleshooting HP Command View EVA errors, 72
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HP StorageWorks Enterprise Virtual Array
updating product software guide (XCS
09522000)
Abstract
This guide describes how to upgrade controller software, disk drive firmware, and related EVA management
software on HP StorageWorks 4400 Enterprise Virtual Array and HP StorageWorks 6400/8400 Enterprise
Virtual Array models. This guide is intended for field personnel and customers who are experienced with Enterprise
Virtual Arrays, storage area networks, and HP StorageWorks Command View EVA.
This guide does not provide information about upgrading or changing the Enterprise Virtual Array hardware.
Part Number: 576287-003
First edition: October 2009