HP 6400/8400 HP StorageWorks Enterprise Virtual Array updating product softwar - Page 54

Step 2. Disabling Remote Support Software, Step 3. Clearing storage system passwords

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4. Verify that no changes to the storage system configuration are in progress. For example, you should not be in the process of creating a virtual disk. Configuration changes should not be made within 48 hours before beginning the upgrade. NOTE: • The leveling process does not impact the upgrade. If leveling is in progress, the upgrade can be performed. The leveling will be suspended during the upgrade and resumed when the upgrade is complete. • Make sure you suspend any processes or applications that may change the storage system configuration. • Proactive event notification can be used to alert you if a critical event occurs during the 48 hours before the upgrade. Step 2. Disabling Remote Support Software Estimated time to complete: 10-15 minutes To avoid generating unnecessary events and alerts during the upgrade, disable Remote Support Software while performing the upgrade as follows: 1. On the HP Command View EVA management server, open a command window. 2. Enter the following commands to stop Remote Support Software: C:\>net stop desta_service 3. Enter exit. Step 3. Clearing storage system passwords Estimated time to complete: 10-15 minutes If you use passwords on the controllers, use the following procedure to clear them. Disabling password access in HP Command View EVA Estimated time to complete: 10 minutes To disable password access to a storage system in HP Command View EVA: NOTE: You will need to know the World Wide Name (WWN) of the storage system to disable password access. 1. Start HP Command View EVA in your browser. 2. Click Server Options in the Session pane. The Management Server Options window opens. 3. Click Storage system password access. The Storage System Password Access window opens. 54 Upgrading the Enterprise Virtual Array

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4.
Verify that no changes to the storage system configuration are in progress. For example, you
should not be in the process of creating a virtual disk. Configuration changes should not be made
within 48 hours before beginning the upgrade.
NOTE:
•
The leveling process does not impact the upgrade. If leveling is in progress, the upgrade
can be performed. The leveling will be suspended during the upgrade and resumed
when the upgrade is complete.
•
Make sure you suspend any processes or applications that may change the storage
system configuration.
•
Proactive event notification can be used to alert you if a critical event occurs during the
48 hours before the upgrade.
Step 2. Disabling Remote Support Software
Estimated time to complete:
10
–
15 minutes
To avoid generating unnecessary events and alerts during the upgrade, disable Remote Support
Software while performing the upgrade as follows:
1.
On the HP Command View EVA management server, open a command window.
2.
Enter the following commands to stop Remote Support Software:
C:\>net stop desta_service
3.
Enter
exit
.
Step 3. Clearing storage system passwords
Estimated time to complete:
10
–
15 minutes
If you use passwords on the controllers, use the following procedure to clear them.
Disabling password access in HP Command View EVA
Estimated time to complete:
10 minutes
To disable password access to a storage system in HP Command View EVA:
NOTE:
You will need to know the World Wide Name (WWN) of the storage system to disable password
access.
1.
Start HP Command View EVA in your browser.
2.
Click
Server Options
in the Session pane.
The Management Server Options window opens.
3.
Click
Storage system password access
.
The Storage System Password Access window opens.
Upgrading the Enterprise Virtual Array
54