HP 6400/8400 HP StorageWorks Enterprise Virtual Array updating product softwar - Page 73

Resolution, HTTP status 404, not found or status 503, no service, Symptom, Cause, Table 9

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Resolution Click OK. Wait one to five minutes, depending on the size of the storage system, and try the command generating this message again. If you still cannot see the storage system, stop and restart HP Command View EVA. HTTP status 404, not found or status 503, no service Symptom The content pane shows an HTTP Status 404, Not Found or HTTP Status 503, No Service message. Cause These messages indicate that the server responded, but it could not find the page being requested. HTTP errors, including 404 and 503, originate from the web server, the HTTP server, or the appliance. Even when HP Command View EVA cannot respond, the web server continues to respond to HTTP requests from a browser. During normal interaction between HP Command View EVA and the web server: 1. A browser requests an HP Command View EVA page. 2. The web server passes the request for the page to HP Command View EVA. 3. HP Command View EVA responds with the page. 4. The web server sends it to the browser. These errors indicate that a problem is occurring with this normal interaction. Table 9 lists some possible causes of these errors and their corrective actions. Resolution Table 9 Possible causes and corrective actions for HTTP 404 and HTTP 503 errors Possible Cause Corrective Action 404 Error: HP Command View EVA may be initializing when a browser makes a request. The web returns a 404 (Page Not Found) error because it cannot get the page. Retry the request by clicking the Refresh/Reload button on the browser. 404 Error: A .frm (HTML) file may be missing in the HP Command View EVA directory structure. This can occur if the files were changed or if the HP Command View EVA installation went amiss. Reinstall HP Command View EVA. 503 Error: HP Command View EVA may be down when a browser makes a request. The web server returns a 503 (No Service) error because it cannot access the page. Retry the request when HP Command View EVA is up. Browser timeout: The appliance may be down or the web server may be unavailable when a browser makes a request to HP Command View EVA. In this case, the browser will time out internally. Retry the request when the appliance and HP Command View EVA are up. HP StorageWorks Enterprise Virtual Array updating product software guide (XCS 09522000) 73

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Resolution
Click
OK
. Wait one to five minutes, depending on the size of the storage system, and try the command
generating this message again. If you still cannot see the storage system, stop and restart HP Command
View EVA.
HTTP status 404, not found or status 503, no service
Symptom
The content pane shows an
HTTP Status 404, Not Found
or
HTTP Status 503, No
Service
message.
Cause
These messages indicate that the server responded, but it could not find the page being requested.
HTTP errors, including 404 and 503, originate from the web server, the HTTP server, or the appliance.
Even when HP Command View EVA cannot respond, the web server continues to respond to HTTP
requests from a browser.
During normal interaction between HP Command View EVA and the web server:
1.
A browser requests an HP Command View EVA page.
2.
The web server passes the request for the page to HP Command View EVA.
3.
HP Command View EVA responds with the page.
4.
The web server sends it to the browser.
These errors indicate that a problem is occurring with this normal interaction.
Table 9
lists some
possible causes of these errors and their corrective actions.
Resolution
Table 9 Possible causes and corrective actions for HTTP 404 and HTTP 503 errors
Corrective Action
Possible Cause
Retry the request by clicking the
Refresh/Re-
load
button on the browser.
404 Error: HP Command View EVA may be initializing
when a browser makes a request. The web returns a 404
(Page Not Found) error because it cannot get the page.
Reinstall HP Command View EVA.
404 Error: A
.frm
(HTML) file may be missing in the HP
Command View EVA directory structure. This can occur
if the files were changed or if the HP Command View
EVA installation went amiss.
Retry the request when HP Command View
EVA is up.
503 Error: HP Command View EVA may be down when
a browser makes a request. The web server returns a 503
(No Service) error because it cannot access the page.
Retry the request when the appliance and HP
Command View EVA are up.
Browser timeout: The appliance may be down or the web
server may be unavailable when a browser makes a re-
quest to HP Command View EVA. In this case, the browser
will time out internally.
HP StorageWorks Enterprise Virtual Array updating product software guide (XCS 09522000)
73