HP 6400/8400 HP StorageWorks Enterprise Virtual Array updating product softwar - Page 4

Upgrading browsers and JREs ...42 HP Insight Remote Support Software 42 Upgrading HP Replication Solutions Manager (optional 43 Monitoring storage system stability 43 Preparing an HP Continuous Access EVA environment for upgrading 45 Upgrading disk drive firmware in an HP Continuous Access EVA environment 46 Saving storage system configuration information 46 Task checklist ...48 3 Upgrading the Enterprise Virtual Array 51 Solving upgrade problems ...51 Step 1. Checking the health of the Enterprise Virtual Array 51 Step 2. Disabling Remote Support Software 54 Step 3. Clearing storage system passwords 54 Disabling password access in HP Command View EVA 54 Step 4. Halting all host access to the storage system for an offline upgrade 55 Step 5. Upgrading controller software to XCS 09522000 55 Upgrading controller software 55 Verifying and resetting the I/O module 59 Step 6. Upgrading disk drive firmware 61 Upgrading firmware on all disks 62 Upgrading firmware on an individual disk 66 Step 7. Entering storage system passwords 66 Enabling password access in HP Command View EVA 67 Step 8. Resuming storage system operation 67 Task checklist ...68 4 Troubleshooting 71 Solving HP Command View EVA problems 71 General HP Command View EVA troubleshooting tips 71 Troubleshooting HP Command View EVA with a management server 72 Troubleshooting specific HP Command View EVA errors 72 View is not set or view list is null 72 HTTP status 404, not found or status 503, no service 73 Unknown storage system 74 No storage systems found 74 Solving security credentials configuration problems 75 Access control ...76 Troubleshooting disk drive firmware upgrade 76 Solving problems selecting a storage system 77 Solving problems disabling DR group failsafe mode 78 Solving problems downloading the system software file 78 Invalid image file (Status code 21006 78 Bad image header (Status code 65 79 Solving problems if the storage system does not come back online 79 Solving problems with multiple resynchronizations 80 5 Support and other resources 81 Contacting HP ...81 HP technical support ...81 Subscription service ...81 Documentation feedback ...81 Related information ...81 4