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HP 650 User Guide - Page 67

Troubleshooting, Fax problems

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Troubleshooting Troubleshooting Your problem may be listed in "LCD error messages" on page 56. The chart below shows other problems you can solve yourself. For problems you cannot resolve here, see Use Hewlett-Packard support services on page 70. TIP: (For U.S. only) You can test your HP Fax to make sure it is set up properly for faxing. Place a document in the document feeder, dial 1-888 HP FAX ME (1-888-473-2963) and press Start. Please wait approximately 1 minute and you will receive a "Fax Back System Test" page, confirming your product is working correctly. The Fax Header must be set up in order to test the fax machine. Fax problems Problem Solution The machine is not working, there is Unplug the power cord and plug it in again. Check that your no display, and the buttons are not socket is live. working. No dial tone. Check that the phone line is connected properly to the port in the bottom of the fax. Unplug and replug it. Make sure it clicks. Check the phone socket in the wall by plugging in another phone. Someone calls and gets a busy signal This may rarely occur if the answer mode is set to AUTO, a even though the fax is not busy. voice call comes in and is hung up without being answered, and another call is immediately received. In AUTO mode the machine goes back to fax receive mode if the voice call is not answered. The line will appear busy until the machine resets. The numbers stored in memory do not Make sure the numbers are programmed correctly. To print a dial correctly. Phone book list, see Print reports on page 43. The document does not feed into the machine. Be sure the document is not wrinkled, and you are putting it in correctly. Check that the document is the right size and not too thick or too thin. See Document types and sizes on page 63. Care and maintenance 59

Section	Page
HP 600 Fax series	3
Load paper 1	5
Load documents to fax or copy 2	5
Send a fax 2	5
Receive a fax 3	5
Make a copy 3	5
Make a telephone call 4	5
Set up faxing for the HP Fax 5	5
The HP 600 Fax 8	5
The menus 12	5
Overview of menu options 13	5
Loudspeaker 16	5
Navigate the menus 17	5
Enter dates, times, text, and telephone numbers 18	5
Speed dialing 20	5
Paper types and sizes 22	5
Document types and sizes 23	5
Set document resolution and contrast for a single copy 24	5
Adjust volume 25	5
Automatic fax redial 25	5
Receiving via an extension telephone 26	5
Set rings to answer 27	6
Use Caller ID 28	6
Block junk fax numbers 28	6
Favorites 29	6
Image TCR 30	6
Distinctive ring (DRPD) 31	6
Answer/receive mode 32	6
Broadcasting 35	6
Delayed fax 36	6
Polling 36	6
To cancel the scheduled job 38	6
Forward faxes 38	6
Set the date and time 41	6
Turn on and off sounds 41	6
Set the fax header information 42	6
Print reports 43	6
Reprinting faxes 44	6
Clearing memory 45	6
Loudspeaker 46	6
Redial a number in memory 46	6
Print cartridge information 47	7
View ink level 47	7
Print the self test 48	7
Replace the print cartridge 48	7
Clear jammed documents and paper 50	7
Maintain the print cartridge 52	7
Clean the document scanner area 54	7
Adjust the scanner 56	7
LCD error messages 56	7
Troubleshooting 59	7
Paper types and sizes 63	7
Document types and sizes 63	7
Print cartridge 64	7
Product specifications 64	7
A sample of ITU #1 test chart (reduced to 60.5%) 66	7
Environmental product stewardship program 67	7
Disposal of waste equipment by users in private households in the European Union 68	7
Regulatory notices 69	7
Noise emission statement for Germany 69	7
Notice to users in the European Economic Area 69	7
Use Hewlett-Packard support services 70	7
Declaration of Conformity 71	7
Hewlett-Packard LIMITED WARRANTY STATEMENT 72	7
Quick start	9
Load paper	9
Load documents to fax or copy	10
Send a fax	10
Receive a fax	11
FAX or TAM answer mode	11
AUTO answer mode	11
TEL answer mode	11
Make a copy	11
Single copy-default settings	11
Multiple copies or copies with options/settings	12
Make a telephone call	12
Set up faxing for the HP Fax	13
Set up faxing (parallel phone systems)	13
Serial-type fax setup	14
HP Fax basics	15
The HP 600 Fax	16
Parts of the HP Fax	16
Control Panel of HP Fax	18
The menus	20
Overview of menu options	21
BASIC FAX menu	21
ADVANCED FAX menu	23
TOOLS menu	24
Loudspeaker	24
Navigate the menus	25
Ready mode	25
Menu buttons	25
Enter dates, times, text, and telephone numbers	26
Most text fields	26
Fax header telephone number	27
Speed dialing	28
Store a number in the phone book	28
Print the phone book	29
Dial from the phone book	29
One-touch dialing	29
Phone book dialing	29
Search sequentially through the phone book	29
Search for a particular first letter	30
Paper types and sizes	30
Document types and sizes	31
DO NOT try to send documents that are:	31
Set document resolution and contrast for a single copy	32
Adjust volume	33
Ringer volume	33
Speaker volume	33
Automatic fax redial	33
Receiving via an extension telephone	34
Additional features	35
Set rings to answer	35
Use Caller ID	36
Turn Caller ID on	36
See who called with Caller ID	36
Print a list of Caller ID numbers	36
Block junk fax numbers	36
Add a junk fax number	37
Delete a number	37
Favorites	37
Save a document	37
Delete a document	38
Send a document	38
Print a document	38
Image TCR	38
Distinctive ring (DRPD)	39
Step 1-Teach the HP Fax the ring pattern	39
Step 2-Set up distinctive ring (DRPD) answer mode	40
Answer/receive mode	40
Advanced faxing	43
Broadcasting	43
Delayed fax	44
Polling	44
Setting send polling	45
Polling another fax to receive	45
To cancel the scheduled job	46
Forward faxes	46
Feature reference	49
Set the date and time	49
Turn on and off sounds	49
WakeUp sounds	49
Alarm sounds	50
Key sounds	50
Silent mode	50
Set the fax header information	50
Print reports	51
Automatic reports	51
Reports you can print	51
Reprinting faxes	52
Clearing memory	53
Loudspeaker	54
Redial a number in memory	54
Care and maintenance	55
Print cartridge information	55
View ink level	55
Print the self test	56
Replace the print cartridge	56
Clear jammed documents and paper	58
Document jams during transmission	58
To clear document jam:	59
Paper jams during printing	59
If the paper is jammed in the printing area	59
If the paper is jammed in the paper feed area	59
Maintain the print cartridge	60
Clean the print cartridge	60
Wipe the print cartridge contacts	60
Clean the contacts	60
Clean the cartridge carrier contacts	61
Clean the document scanner area	62
Adjust the scanner	64
LCD error messages	64
Troubleshooting	67
Fax problems	67
Print quality problems	69
Paper feeding problems	70
Specifications and regulatory information	71
Paper types and sizes	71
Document types and sizes	71
Acceptable documents	71
Print cartridge	72
Product specifications	72
A sample of ITU #1 test chart (reduced to 60.5%)	74
Environmental product stewardship program	75
Disposal of waste equipment by users in private households in the European Union	76
Regulatory notices	77
Noise emission statement for Germany	77
Notice to users in the European Economic Area	77
Use Hewlett-Packard support services	78
Declaration of Conformity	79
Hewlett-Packard LIMITED WARRANTY STATEMENT	80