HP Business Inkjet 2200/2250 HP Business InkJet 2200/2250 Printer - (English) - Page 23

troubleshooting troubleshooting General Troubleshooting Tips 1. Check the printer LCD panel. There are two types of LCD errors: Example BLACK CARTRIDGE FAULTY, REPLACE, CLOSE ALL COVERS, etc. E: XXXX E: XXXX-X-Y-Z E: XX Solution See the online User's Guide for information on how to resolve such errors. Your printer may have a hardware problem. Turn OFF the printer, wait for a few seconds and then turn it ON again. If the message persists, your printer may need servicing, write down the error code and contact HP. 2. If the LED is flashing and the printer does not print, lift up the printhead access cover and make sure the carriage latch properly secures the hook on the printhead cover. HP Business Inkjet 2200/2250 Quick Checkup • Check the power Make sure the power cord is connected firmly to the printer and to a working outlet, and that the printer is turned on. • Check the paper Make sure paper is loaded correctly in the tray and that the paper is not jammed in the printer. • Check the ink cartridges and printheads Make sure all four ink cartridges and printheads are properly installed and that the protective tape covering the ink nozzles has been removed. Make sure the ink cartridges are not empty. • Check the printer setup Make sure your HP Business Inkjet 2200/2250 is selected as the current or default printer and that Pause Printing is not checked. • Check the print settings Make sure the print settings (paper type, paper size, margins, color, etc.) in the HP Print Settings dialog box are correct. • Check the parallel port on your computer Make sure your printer is connected directly to the parallel port. Do not share the port with other devices such as a Zip drive. 6-1