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HP Color LaserJet CP2025 HP Color LaserJet CP2020 Series - Software Technical - Page 261

Set up a printer with Mac OS X V10.4, Troubleshooting Notes, Problem, Solution

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Set up a printer with Mac OS X V10.4 After the software installation, perform the following steps to complete your printer setup: 1. Connect your USB or Ethernet LAN cable to your product. Turn on the product. 2. Open a document to print, click File, and then click Print. 3. Choose Add Printer from the bottom of the Printer pop-up menu list. 4. If connecting to a USB or local networked attached product: Select your product from the Default Browser list if the product is connected locally on the network (Bonjour) or if connected by a USB cable. 5. If connecting to an IP Printer or to a product on a different network subnet, select the IP Printer option. a. Choose JetDirect - Socket from the Protocol pop-up menu. b. Print a Configuration Report using the product control panel and locate the IP address. c. Type the IP address for the printer in the Address field. 6. The correct print driver should automatically be selected. 7. Click ADD to create the Printer queue Troubleshooting Notes ● Problem: "I do not see my printer in the Printer Browser list." Solution: If the printer name does not display in the Printer List, try one or more of the following: ◦ For the cable being used (USB or Network), check that it is properly connected to the printer and the connecting device (hub or computer). ◦ Check that the product is powered on. ◦ Restart the computer and/or the product. ◦ The printer may reside on a different network subnet. If this is the case, you must setup the product using the IP Printer option. If more than one product of the same model type is connected to the local Network, select your product using the name that matches the Bonjour Service name found on the product's Network Report Page. Print a Network report page using the product's control panel display to verify. ● Problem: "The Generic Postscript Printer driver is automatically selected." Solution: If the Generic Postscript Printer driver was automatically selected, try one or more of the following: 1. If using USB, manually delete the product from the Printer list then power cycle the product. The product should be added automatically with the correct printer driver. 2. Manually search for the correct printer driver for your product in the Print Using pull down menu in the Print Browser dialog. 3. If your printer driver cannot be found in the pull down list, try rebooting your computer. Macintosh ENWW Macintosh installation instructions 241

Section	Page
Purpose and scope	21
Introduction	21
Software technical reference overview	22
Product comparison	23
Product features	23
Documentation availability and localization	25
Software availability and localization	30
Printing-system software on the Web	31
In-box printing-system software CDs	31
CD versions	31
Software description	35
Introduction	35
Windows printing-system software	36
Printing system and installer	36
HP Color LaserJet CP2020 Series printing-system software CD for MS Windows systems	36
HP Color LaserJet CP2020 Series Animated Getting Started Guide	36
HP Color LaserJet CP2020 Series printing-system CD browser	38
Installer features	39
HP Color LaserJet CP2020 Series print drivers	40
Select the best print driver	41
Complete LaserJet printing system (Recommended Install)	41
HP PCL 6	42
Print Data Optimization	42
HP PS Universal Print Driver	43
HP print drivers	43
Driver version numbers for MS Windows operating systems	44
HP driver diagnostic printer check tool	46
Advanced color use	47
HP ColorSphere toner	47
HP ImageREt 3600	47
Media selection	47
Color options	47
Standard red-green-blue (sRGB)	47
Match colors	49
Use HP ToolboxFX to print the Microsoft Office Basic Colors palette	49
HP Basic Color Match tool	50
Use HP ToolboxFX to download the HP Basic Color Match tool	50
HP Easy Printer Care	51
HP ToolboxFX	52
HP ToolboxFX overview	52
The HP Embedded Web Server (HP EWS) and HP ToolboxFX	52
Start HP ToolboxFX	53
Structure	53
Opening screen	53
System requirements	53
Key features	53
HP product pop-up alert messages	54
System-tray icon alert	54
E-mail alert	54
HP ToolboxFX folders	55
Status folder	55
Device Status	56
Supplies Status	57
Device Configuration	58
Network Summary	60
Print Info Pages	61
Color Usage Job Log	62
Event Log	63
Alerts folder	63
Set up Status Alerts	64
Set up E-mail Alerts	68
Product Information folder	70
Demonstration Pages	71
Help folder	71
Troubleshooting	72
Paper and Print Media	74
Color Printing Tools	74
Animated Demonstrations	76
User Guide	77
Device Settings folder	77
Device Information	78
Paper Handling	79
Printing	81
PCL5	83
PostScript	84
Print Quality	85
Print Density	86
Paper Types	87
Extended Print Modes screen	89
System Setup	93
Save/Restore Settings	94
Password	95
Network Settings folder	96
Network Summary	98
IPv4 Configuration	99
IPv6 Configuration	100
Network Identification	100
Advanced	102
SNMP	103
Other screens	104
About HP ToolboxFX dialog box	104
HP Instant Support	105
Support and Troubleshooting	105
Product Registration	105
Shop for Supplies	105
HP Embedded Web Server	106
Status tab	106
Device Status	107
Supplies Status	108
Device Configuration	109
Network Summary	111
Print Info Pages	112
Color Usage Job Log	113
Event Log	114
Settings tab	114
Device Information	115
Paper Handling	116
Printing	118
PCL5c	119
PostScript	119
Print Quality	120
Print Density	121
Paper Types	121
Extended Print Modes	122
System Setup	125
Service	125
Password	126
Networking tab	126
Network Summary	126
IPv4 Configuration	126
IPv6 Configuration	127
Network Identification	128
Advanced	130
SNMP	131
HP Customer Participation Program	133
Optional software	134
Universal Print Driver	134
Basic Color Match	134
HP Easy Printer Care	134
HP Smart Web Printing	134
Font support	136
Basic fonts	136
Default fonts	136
Install Windows printing-system components	143
Introduction	143
Supported operating systems for Windows	144
Windows operating system requirements	144
Installation overview	146
Product configurations	146
Software installation types for Windows	147
Install drivers using a CD	148
Detailed Microsoft Windows installation instructions	150
Animated Getting Started Guide (GSG)	150
Setup and installation instructions	150
Animated GSG dialog boxes	151
Printing-system software installation for Microsoft Windows	159
Install optional software	175
Install More Software	176
Recommended Install	176
Universal Print Driver	177
Basic Color Match	177
HP Easy Printer Care	177
HP Smart Web Printing	177
Marketing Resource software	178
User uninstall software	179
Uninstall instructions for Windows	179
Uninstall a Recommended or Express installation	179
Use the product software Uninstall component (recommended)	179
Use the Windows Add or Remove Programs component	179
Use the printing-system software CD	180
Uninstall a print-driver only installation	180
HP PCL 6 print driver and HP PS Universal Print Driver for Windows	183
Introduction	183
Change the print driver settings for Windows	184
Printing Preferences driver tabs	184
Properties driver tabs	185
Help system	186
“What's this?” Help	186
Constraint messages	186
Advanced tab features	187
Paper/Output settings	188
Copy Count setting	188
Graphic settings	188
Image Color Management settings	189
TrueType Font settings	189
Document Options	189
Advanced Printing Features	189
PostScript Options (HP PS Universal Print Driver only)	190
PostScript Output option	190
TrueType Font Download option	190
PostScript Language Level	190
Send PostScript Error Handler	190
Printer Features	191
Print All Text as Black	191
Send TrueType as Bitmap (PCL 6 only)	191
Raster Compression (PCL 6 only)	191
Print Data Optimization (PCL 6 only)	191
Alternative Letterhead Mode (PCL 6 only)	192
Layout Options	193
Printing Shortcuts tab	194
General Everyday Printing (PCL 6 only)	195
Envelopes (PCL 6 only)	197
Cardstock/Heavy (PCL 6 only)	198
Glossy/Presentation (PCL 6 only)	200
Snapshot Photos (PCL 6 only)	201
Labels (PCL 6 only)	202
Transparencies (PCL 6 only)	203
Factory Defaults	204
User Guide Print Settings (HP PS Universal Print Driver only)	204
Document preview image	207
Paper/Quality tab features	208
Paper Options	209
Paper size:	209
Custom Paper Size	210
Name	210
Paper Size	210
Units	211
Custom width and height control limits	211
Paper source:	212
Paper type:	212
Special pages	214
Covers	214
Print pages on different paper	215
Document preview image	216
Print Quality group box	216
Print Quality drop-down menu	216
HP real life technologies (PCL 6 only)	216
Remove red eye checkbox (PCL 6 only)	217
Gloss Level (HP PS Universal Print Driver only)	217
Gloss Level driver settings	217
Effects tab features	218
Resizing Options group box	218
Actual Size setting	219
Print Document On setting	219
Scale to Fit option	219
% of actual size option	220
Document preview image	220
Watermarks group box	221
Current watermarks	222
Watermark message	222
Message angle	223
Font attributes	223
Name drop-down menu	223
Color drop-down menu	223
Shading drop-down menu	224
Size spin box	225
Style drop-down menu	225
Default settings	225
Finishing tab features	226
Document Options	226
Print on Both Sides check box	227
Print on both sides automatically	227
Manually printing on both sides	228
Flip Pages Up option	229
Booklet layout drop-down menu	230
Book and booklet printing	230
Printing a booklet	230
Printing a book	231
Pages per Sheet drop-down menu	231
Print Page Borders check box	231
Page Order drop-down menu	231
Document preview image	232
Orientation group box	232
Portrait option button	232
Landscape option button	233
Rotate by 180 degrees check box	233
Mirror Image check box (HP PS Universal Print Driver only)	233
Color tab features	234
Color Options	234
Automatic	235
Manual	235
Print in Grayscale	236
Color Themes	237
Document preview image	237
Services tab features	238
Internet Services	238
Device Settings tab features	239
Form to Tray Assignment	240
Font Substitution Table	241
External Fonts	241
Installing external fonts	242
Removing external fonts	242
Installable Options	243
Allow Manual Duplexing	243
Printer Memory	243
HP PS Universal Print Driver Device Settings	243
Available PostScript Memory	244
Output Protocol	244
Send Ctrl-D Before Each Job	244
Send Ctrl-D After Each Job	244
Convert Gray Text to PostScript Gray	245
Convert Gray Graphics to PostScript Gray	245
Add Euro Currency Symbol to PostScript Fonts	245
Job Timeout	245
Wait Timeout	245
Minimum Font Size to Download as Outline	245
Maximum Font Size to Download as Bitmap	245
Postscript Passthrough	246
JPEG Passthrough	246
About tab features	247
Macintosh Software and Utilities	249
Introduction	249
Supported operating systems for Macintosh	250
Macintosh system requirements	250
Hardware requirements	250
Supported print drivers for Macintosh	250
Change print-driver settings for Macintosh	250
Supported software components for Macintosh	251
Software components for Macintosh	251
Software component availability for Macintosh	252
Printing-system software	253
Availability	253
Printing-system software on the Web	253
Printing-system software	253
In-box printing-system software CDs	254
Macintosh partition	254
CD versions	254
Macintosh installation instructions	256
Macintosh component descriptions	256
HP LaserJet PPDs	256
PDEs	256
HP EWS Gateway	256
Install notes (Readme file)	257
Install the Macintosh printing system	257
General installation for Macintosh operating systems	257
Detailed Mac OS X installation	258
Main Install dialog sequence	258
Printer setup	260
Set up a printer with Mac OS X V10.4	261
Troubleshooting Notes	261
Supported utilities for Macintosh	263
HP EWS Gateway	263
Use features in the Macintosh printer driver	264
Create and use printing presets in Macintosh	264
Resize documents or print on a custom paper size	264
Use watermarks	264
Print multiple pages on one sheet of paper in Macintosh	265
Print on both sides of the page (duplex printing)	265
Use the Services menu	266
Macintosh readme	267
Mac OS X printer queue setup for your HP LaserJet printer	267
Troubleshooting Notes	267
Engineering details	269
Introduction	269
Steps to Install HP Web Jetadmin 10.0	270
Supported paper tables	271
Special paper guidelines table	273
Sizes (min & max) and supported paper by tray	274
Media attributes and commands	276
Media types and sizes	276
Custom paper sizes	278
Hewlett-Packard Color LaserJet CP2020 Series Printer Install Notes	279
I. INTRODUCTION	279
PURPOSE OF THIS DOCUMENT	279
WHO NEEDS THIS SOFTWARE?	280
OVERVIEW OF THE PRINTING-SYSTEM COMPONENTS	280
II. LATE-BREAKING INFORMATION	282
KNOWN ISSUES AND WORKAROUNDS	282
III. INSTALLATION INSTRUCTIONS	283
INSTALL SOFTWARE ON XP AND WINDOWS VISTA	283
IV. UNINSTALLATION INSTRUCTIONS	284
WINDOWS UNINSTALLER	284
ADD/REMOVE PROGRAMS	285
V. TECHNICAL ASSISTANCE	285
VI. LEGAL STATEMENTS	285
TRADEMARK NOTICES	285
WARRANTY AND COPYRIGHT	285
Troubleshooting	287
Port communication	287
Overview	287
USB port connections	287
Device conflicts in Windows	287
Open the Windows Device Manager	287
Check for product conflicts	288
Guidelines for troubleshooting and resolving product conflicts	288
Installed product	288
File to E-mail utility	289
Manual scrubber	289
E-mail	289

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Set up a printer with Mac OS X V10.4

After the software installation, perform the following steps to complete your printer setup:

Connect your USB or Ethernet LAN cable to your product. Turn on the product.

Open a document to print, click File, and then click Print.

Choose Add Printer from the bottom of the Printer pop-up menu list.

If connecting to a USB or local networked attached product:

Select your product from the Default Browser list if the product is connected locally on the network

(Bonjour) or if connected by a USB cable.

If connecting to an IP Printer or to a product on a different network subnet, select the IP Printer

option.

Choose JetDirect – Socket from the Protocol pop-up menu.

Print a Configuration Report using the product control panel and locate the IP address.

Type the IP address for the printer in the Address field.

The correct print driver should automatically be selected.

Click ADD to create the Printer queue

Troubleshooting Notes

●

Problem:

"I do not see my printer in the Printer Browser list."

Solution:

If the printer name does not display in the Printer List, try one or more of the following:

◦

For the cable being used (USB or Network), check that it is properly connected to the printer

and the connecting device (hub or computer).

◦

Check that the product is powered on.

◦

Restart the computer and/or the product.

◦

The printer may reside on a different network subnet. If this is the case, you must setup the

product using the IP Printer option. If more than one product of the same model type is

connected to the local Network, select your product using the name that matches the Bonjour

Service name found on the product's Network Report Page. Print a Network report page using

the product's control panel display to verify.

●

Problem:

"The Generic Postscript Printer driver is automatically selected."

Solution:

If the Generic Postscript Printer driver was automatically selected, try one or more of

the following:

If using USB, manually delete the product from the Printer list then power cycle the product.

The product should be added automatically with the correct printer driver.

Manually search for the correct printer driver for your product in the Print Using pull down

menu in the Print Browser dialog.

If your printer driver cannot be found in the pull down list, try rebooting your computer.

ENWW

Macintosh installation instructions

241

Macintosh