HP Color LaserJet Pro M452 User Guide
HP Color LaserJet Pro M452 Manual
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- HP Color LaserJet Pro M452 | User Guide - Page 1
Color LaserJet Pro M452 User Guide M452nw M452dn M452dw www.hp.com/support/colorljM452 - HP Color LaserJet Pro M452 | User Guide - Page 2
- HP Color LaserJet Pro M452 | User Guide - Page 3
HP Color LaserJet Pro M452 User Guide - HP Color LaserJet Pro M452 | User Guide - Page 4
to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors - HP Color LaserJet Pro M452 | User Guide - Page 5
M452dw model 5 Home screen layout ...6 How to use the touchscreen control panel 7 Product specifications ...8 Technical specifications ...8 Supported operating systems ...9 Mobile printing solutions ...10 Printer dimensions ...11 Power consumption, electrical specifications, and acoustic emissions - HP Color LaserJet Pro M452 | User Guide - Page 6
) ...41 Automatically print on both sides (macOS 41 Manually print on both sides (macOS) ...41 Print multiple the USB flash drive 44 Step two: Update the print driver 45 Create a stored job (Windows) ...45 Print a stored HP ePrint via email ...51 HP ePrint software ...51 AirPrint ...52 iv ENWW - HP Color LaserJet Pro M452 | User Guide - Page 7
HP Web Services applications ...56 Change the product connection type (Windows) ...57 Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows 58 Advanced configuration with HP Utility for OS X ...61 Open HP Utility ...61 HP Solve problems ...77 Customer support ...78 - HP Color LaserJet Pro M452 | User Guide - Page 8
meets HP specifications 105 Step two: Check the environment 105 Adjust color settings (Windows 105 Adjust color settings (Windows) ...106 Calibrate the printer to align the colors ...107 Check the EconoMode settings ...109 Try a different print driver ...109 Solve wired network problems ...111 - HP Color LaserJet Pro M452 | User Guide - Page 9
Solve wireless network problems ...113 Introduction ...113 Wireless connectivity checklist ...113 The printer does not print after the wireless configuration completes 114 The printer does not print, and the - HP Color LaserJet Pro M452 | User Guide - Page 10
viii ENWW - HP Color LaserJet Pro M452 | User Guide - Page 11
and software installation For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/colorljM452. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve - HP Color LaserJet Pro M452 | User Guide - Page 12
Product views ● Printer front view ● Printer back view ● 2-line control-panel view (M452nw and M452dn models) ● Touchscreen control-panel view (M452dw model) Printer front view 11 1 23 4 10 9 8 7 5 6 1 2-line control panel (nw and dn models) 2 Near field communication (NFC) internal antenna - HP Color LaserJet Pro M452 | User Guide - Page 13
Printer back view 1 7 2 3 4 5 6 1 Rear door (nw model only) (provides access for clearing jams) 2 Front door release button 3 Duplexer (dn and dw models only) 4 USB port for job storage 5 USB port for direct connection to a computer 6 Ethernet port 7 Power connection ENWW Product - HP Color LaserJet Pro M452 | User Guide - Page 14
2-line control-panel view (M452nw and M452dn models) 11 92 82 62 73 63 64 55 74 1 2-line control panel display 2 OK button 3 Right arrow button 4 Cancel button 5 Wireless button (wireless models only) 6 Back arrow button 7 Left arrow button 8 Ready LED 9 Attention LED This screen displays - HP Color LaserJet Pro M452 | User Guide - Page 15
Touchscreen control-panel view (M452dw model) 5 4 1 3 2 1 Touchscreen 2 Home page screen indicator 3 Help button 4 Home button 5 Back button The display provides access to menus, help animations, and printer information. The display indicates which Home screen the control panel is currently - HP Color LaserJet Pro M452 | User Guide - Page 16
Home screen layout The Home screen provides access to the printer features and indicates the current status of the printer. Return to the Home screen at any time by touching the Home button on the printer control panel. NOTE: The features that appear on the Home screen can vary, depending on the - HP Color LaserJet Pro M452 | User Guide - Page 17
How to use the touchscreen control panel Use the following actions to use the printer touchscreen control panel. Action Touch Description Touch an item on the screen to select that item or open that menu. Also, when scrolling through menus, briefly touch the screen to stop the scrolling. Example - HP Color LaserJet Pro M452 | User Guide - Page 18
For current information, see www.hp.com/support/colorljM452. ● Technical specifications ● Supported operating systems ● Mobile printing solutions Speed USB 2.0 Walk-up USB port Print server for wireless network connectivity HP near field communication (NFC) and Wi-Fi Direct for printing from mobile - HP Color LaserJet Pro M452 | User Guide - Page 19
in-box CD. Follow these steps to download the OS X installer software: 1. Go to www.hp.com/support/colorljM452. 2. Select Support Options, and then under Download Options select Drivers, Software & Firmware. 3. Click the operating system version, and then click the Download button. Operating system - HP Color LaserJet Pro M452 | User Guide - Page 20
Server 2012 R2, 64 bit The software installer does not support Windows Server 2012 but the HP PCL 6 and HP PCL-6 printerspecific print drivers do support it. Download the HP PCL 6 or PCL-6 driver from the HP Web site www.hp.com/support/colorljM452, and use the Windows Add Printer tool to install - HP Color LaserJet Pro M452 | User Guide - Page 21
● HP All-in-One Remote app for iOS and Android devices ● Google Cloud Print ● AirPrint ● Android Printing Printer dimensions Figure 1-1 Dimensions for the M452nw model 3 3 1 1 2 2 1. Height 2. - HP Color LaserJet Pro M452 | User Guide - Page 22
.4 mm (44.27 in) (dn and dw models) 413.6 mm (16.28 in) Power consumption, electrical specifications, and acoustic emissions See www.hp.com/support/colorljM452 for current information. CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert operating - HP Color LaserJet Pro M452 | User Guide - Page 23
Operating-environment range Table 1-1 Operating-environment specifications Environment Recommended Temperature 15° to 27°C (59° to 80.6°F) Relative humidity 20% to 70% relative humidity (RH), noncondensing Allowed 15° to 30°C (59° to 86°F) 10% to 80% RH, non-condensing ENWW Product - HP Color LaserJet Pro M452 | User Guide - Page 24
and Getting Started Guide that came with the printer. For additional instructions, go to HP support on the Web. Go to www.hp.com/support/colorljM452 for HP's all-inclusive help for the printer. Find the following support: ● Install and configure ● Learn and use ● Solve problems ● Download software - HP Color LaserJet Pro M452 | User Guide - Page 25
● Load and print envelopes For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/colorljM452. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve - HP Color LaserJet Pro M452 | User Guide - Page 26
envelopes. ● Load paper into Tray 1 (multipurpose tray) ● Tray 1 paper orientation Load paper into Tray 1 (multipurpose tray) 1. Open Tray 1. 2. Press the tab on the right paper guide to move the paper width guides outward, and then slide out the tray extension. 16 Chapter 2 Paper trays ENWW - HP Color LaserJet Pro M452 | User Guide - Page 27
then adjust the side guides so that they lightly touch the stack, but do not bend it. For information about how to orient the paper, see Tray 1 paper orientation on page 18. 4. At the computer, begin the printing process from the software application. Make sure that the driver is set to the - HP Color LaserJet Pro M452 | User Guide - Page 28
Tray 1 paper orientation When using paper that requires a specific orientation, load it according to the information in the following table. Paper type Letterhead or preprinted Output 1-sided printing How to load paper Face-up Top edge leading into the printer 123 123 Letterhead or preprinted - HP Color LaserJet Pro M452 | User Guide - Page 29
to load paper in Tray 2. ● Load paper into Tray 2 ● Tray 2 paper orientation Load paper into Tray 2 1. Open the tray. 2. Adjust the paper-width guides by squeezing the adjustment latches on the guides and then sliding the guides to the size of the paper being used. ENWW Load paper into Tray 2 19 - HP Color LaserJet Pro M452 | User Guide - Page 30
3. To load legal-size paper, extend the tray front by squeezing the front latch and pulling the front of the tray. NOTE: When loaded with legal-size paper, Tray 2 extends from the front of the printer approximately 51 mm (2 in). 4. Load paper into the tray. 20 Chapter 2 Paper trays ENWW - HP Color LaserJet Pro M452 | User Guide - Page 31
5. Make sure that the paper stack is flat at all four corners. Slide the paper length and width guides so that they are against the stack of paper. NOTE: To prevent jams, do not overfill the tray. Be sure that the top of the - HP Color LaserJet Pro M452 | User Guide - Page 32
Tray 2 paper orientation When using paper that requires a specific orientation, load it according to the information in the following table. Paper type Letterhead or preprinted Output 1-sided printing How to load paper Face-up Top edge toward the printer 123 Letterhead or preprinted 2-sided - HP Color LaserJet Pro M452 | User Guide - Page 33
should be loaded into Tray2. To print envelopes using either Tray 1 or Tray 2, follow these steps to select the correct settings in the print driver. Print envelopes 1. From the software program, select the Print option. 2. Select the printer from the list of printers, and then click or tap the - HP Color LaserJet Pro M452 | User Guide - Page 34
Envelope orientation Load envelopes in Tray 1 face up, with the short, postage end leading into the printer. Load envelopes in Tray 2 face up, with the short, postage end leading into the printer. 24 Chapter 2 Paper trays ENWW - HP Color LaserJet Pro M452 | User Guide - Page 35
the toner cartridges For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/colorljM452. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve - HP Color LaserJet Pro M452 | User Guide - Page 36
supplies and paper Order genuine HP parts or accessories Order through service or support providers Order using the HP Embedded Web Server (EWS) www.hp.com/go/suresupply www.hp.com/buy/parts Contact an HP-authorized service or support provider. To access, in a supported Web browser on the computer - HP Color LaserJet Pro M452 | User Guide - Page 37
personnel to perform the repair. For these parts, on-site or return-to-depot support is not provided under the HP product warranty. ● Parts listed as Optional self-replacement can be installed by HP service personnel at your request for no additional charge during the printer warranty period. Item - HP Color LaserJet Pro M452 | User Guide - Page 38
toner cartridge for each color: yellow (Y), magenta (M), cyan (C), and black (K). The toner cartridges are inside the front door. Item Description Cartridge number HP 410A Black Original LaserJet Toner Cartridge Standard-capacity replacement black toner 410A cartridge HP 410X High Yield Black - HP Color LaserJet Pro M452 | User Guide - Page 39
212 11 33 1 Handle 2 Imaging drum 3 Memory chip CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water. Hot water sets toner into fabric. NOTE: Information about recycling used toner cartridges is in the toner cartridge box. Remove and replace - HP Color LaserJet Pro M452 | User Guide - Page 40
2. Grasp the blue handle on the toner cartridge drawer, and then pull out the drawer. 3. Grasp the handle on the toner cartridge, and then pull the toner cartridge straight up to remove it. 4. Remove the new toner cartridge package from the box, and then pull the release tab on the packaging. 30 - HP Color LaserJet Pro M452 | User Guide - Page 41
inside the cartridge. 7. Do not touch the imaging drum on the bottom of the toner cartridge. Fingerprints on the imaging drum can cause print-quality problems. Also, do not expose the cartridge to light unnecessarily. ENWW Replace the toner cartridges 31 - HP Color LaserJet Pro M452 | User Guide - Page 42
8. Insert the new toner cartridge into the drawer. Make sure that the color chip on the cartridge matches the color chip on the drawer. 9. Close the toner cartridge drawer. 32 Chapter 3 Supplies, accessories, and parts ENWW - HP Color LaserJet Pro M452 | User Guide - Page 43
the new cartridge came in. In the U.S. and Canada, a pre-paid shipping label is included in the box. In other countries/regions, go to www.hp.com/recycle to print a pre-paid shipping label. Adhere the pre-paid shipping label to the box, and then return the used cartridge to - HP Color LaserJet Pro M452 | User Guide - Page 44
34 Chapter 3 Supplies, accessories, and parts ENWW - HP Color LaserJet Pro M452 | User Guide - Page 45
(touchscreen models only) For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/colorljM452. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve - HP Color LaserJet Pro M452 | User Guide - Page 46
. 2. Select the printer from the list of printers. To change settings, click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select - HP Color LaserJet Pro M452 | User Guide - Page 47
3. Click or tap the tabs in the print driver to configure the available options. For example, set an automatic duplexer installed, or to print on paper types that the duplexer does not support, print on both sides manually. 1. From the software program, select the Print option. 2. Select the printer - HP Color LaserJet Pro M452 | User Guide - Page 48
then click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. . 3. Click or tap the Finishing tab. 4. Select the Print on both sides (manually) check box. Click the OK button to print the first side of the job. - HP Color LaserJet Pro M452 | User Guide - Page 49
list of printers, and then click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. NOTE: To access these OK button. Additional print tasks Go to www.hp.com/support/colorljM452. ENWW Print tasks (Windows) 39 - HP Color LaserJet Pro M452 | User Guide - Page 50
Instructions are available for performing specific print tasks, such as the following: ● Create and use printing shortcuts or presets ● Select the paper size, or use a custom - HP Color LaserJet Pro M452 | User Guide - Page 51
software programs. 4. Select a binding option from the Two-Sided drop-down list. 5. Click the Print button. Manually print on both sides (macOS) NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint. 1. Click the File menu, and then - HP Color LaserJet Pro M452 | User Guide - Page 52
Printing: Select this option to print close to the paper edges. 5. Click the Print button. Additional print tasks Go to www.hp.com/support/colorljM452. Instructions are available for performing specific print tasks, such as the following: ● Create and use printing shortcuts or presets ● Select the - HP Color LaserJet Pro M452 | User Guide - Page 53
● Print the first or last pages of the document on different paper ● Print watermarks on a document ENWW Print tasks (macOS) 43 - HP Color LaserJet Pro M452 | User Guide - Page 54
storage jobs sent to the printer. Removing this USB flash drive from the printer disables the job storage feature. ● If you are using an HP Universal Print Driver (UPD), you must use UPD version 5.9.0 or above. Set up the printer for job storage Complete the following processes to enable the printer - HP Color LaserJet Pro M452 | User Guide - Page 55
. 2. Right-click on the name of the HP printer, and then select Printer properties. 3. In the Printer Properties dialog, select the Device Settings tab. 4. Select Update Now, and then click OK. The print driver updates. The updated print driver will include the Job Storage tab. Create a stored - HP Color LaserJet Pro M452 | User Guide - Page 56
2. Select the printer from the list of printers, and then select Properties or Preferences (the name varies for different software programs). NOTE: The name of the button varies for different software programs. NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, - HP Color LaserJet Pro M452 | User Guide - Page 57
can print it again later. Store a job on the printer and allow other users to print the job at any time. Yes (optional) Job deletion Manually Manually 5. To use a custom user name or job name, click select the Custom option, and then enter the user name or the job name. Select which - HP Color LaserJet Pro M452 | User Guide - Page 58
Delete a stored job When you send a stored job to the printer memory, the printer overwrites any previous jobs with the same user and job name. If the printer memory is full, the printer control panel displays a No more memory message and existing stored jobs must be deleted before additional print - HP Color LaserJet Pro M452 | User Guide - Page 59
and ePrint capabilities are supported. ● Wi-Fi Direct and NFC Printing (wireless models only) ● HP ePrint via email ● HP ePrint software ● AirPrint using device-todevice touch. NOTE: Not all mobile operating systems are currently supported by Wi-Fi Direct and NFC. Use Wi-Fi Direct to print - HP Color LaserJet Pro M452 | User Guide - Page 60
icon. Change the printer Wi-Fi Direct name Follow this procedure to change the printer Wi-Fi Direct name using the HP Embedded Web Server (EWS): Step one: Open the HP Embedded Web Server NOTE: The steps vary according to the type of control panel. 1. 2-line control panels: On the printer control - HP Color LaserJet Pro M452 | User Guide - Page 61
The EWS opens. If the Web browser displays a There is a problem with this website's security certificate message when attempting to open the Connection Information button. 2. Open the following menus: ○ HP ePrint ○ Settings ○ Enable Web Services 3. Touch the Print button to read the terms of use - HP Color LaserJet Pro M452 | User Guide - Page 62
to PDF (in the bottom left of the driver screen). Select HP ePrint. For Windows, the HP ePrint software supports TCP/IP printing to local network printers on HP Print Service Plugin. For more information on how to use Android embedded printing and which Android devices are supported, go to www.hp. - HP Color LaserJet Pro M452 | User Guide - Page 63
walk-up USB printing, for quickly printing files without sending them from a computer. The printer accepts standard USB flash drives in the USB port. It supports the following types of files: ● .pdf ● .jpg ● .prn and .PRN ● .cht and .CHT ● .pxl ● .pcl and .PCL ● .ps and .PS ● .doc and .docx ● .ppt - HP Color LaserJet Pro M452 | User Guide - Page 64
Done. 3. When the summary screen opens, the following settings can be adjusted: ● Image Size ● Paper Size ● Paper Type ● Number of Copies ● Output Color (color printers only) ● Lighter/Darker 4. Select Print to print the photos. 5. Retrieve the printed job from the output bin, and remove the USB - HP Color LaserJet Pro M452 | User Guide - Page 65
HP Web Services applications ● Change the product connection type (Windows) ● Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ● Advanced configuration with HP For current information, see www.hp.com/ support/colorljM452. HP's all-inclusive help for the - HP Color LaserJet Pro M452 | User Guide - Page 66
the printer control panel, swipe until the Setup menu displays. Touch the Setup icon to open the menu. 2. Touch HP Web Services. 3. Touch Enable Web Services. 4. To print the HP Web Services Terms of Use, touch Print. 5. Touch OK to complete the procedure. After you download an application from the - HP Color LaserJet Pro M452 | User Guide - Page 67
connection type (Windows) If you are already using the product and you wish to change the way it is connected, use the Reconfigure your HP Device shortcut on your computer desktop to change the connection. For example, you can reconfigure the product to use a different wireless address, to connect - HP Color LaserJet Pro M452 | User Guide - Page 68
● Receive notification of printer and supplies events ● View and change network configuration The HP Embedded Web Server works when the printer is connected to an IP-based network. The HP Embedded Web Server does not support IPX-based printer connections. You do not have to have Internet access to - HP Color LaserJet Pro M452 | User Guide - Page 69
If the Web browser displays a There is a problem with this website's security certificate message when attempting navigating within the EWS for the HP printer. Tab or section Home tab Setup: Change the system defaults for the printer. ● Service: Perform the cleaning procedure on the printer. ● Save - HP Color LaserJet Pro M452 | User Guide - Page 70
Direct functionality. This tab does not appear if the printer is directly connected to a computer. Provides the ability to change network settings from your computer. HP Web Services tab Use this tab to set up and use various Web tools with the printer. 60 Chapter 5 Manage the product ENWW - HP Color LaserJet Pro M452 | User Guide - Page 71
these items: ● Devices: Click this button to show or hide Mac products found by the HP Utility. ● All Settings: Click this button to return to the HP Utility main view. ● HP Support: Click this button to open a browser and go to the HP support Web site. ● Supplies: Click this button to open the - HP Color LaserJet Pro M452 | User Guide - Page 72
the printer. You can upload the following types of files: ○ HP LaserJet printer command language (.PRN) ○ Portable document format (.PDF) ○ for each of the trays. Open the HP Embedded Web Server (EWS) for the printer. NOTE: USB connections are not supported. Configure a proxy server for the printer - HP Color LaserJet Pro M452 | User Guide - Page 73
● Rename the printer on a network ● Manually configure IPv4 TCP/IP parameters from the control panel Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft at www.microsoft - HP Color LaserJet Pro M452 | User Guide - Page 74
EWS opens. NOTE: If the Web browser displays a There is a problem with this website's security certificate message when attempting to open the EWS will not harm the computer while navigating within the EWS for the HP printer. 2. Click the Networking tab to obtain network information. Change settings - HP Color LaserJet Pro M452 | User Guide - Page 75
of control panel. 2-line control panels 1. On the printer control panel, press the OK button. 2. Open the following menus: ● Network Setup ● TCP/IP configuration ● Manual 3. Use the arrow keys and the OK button to enter the IP address, subnet mask, and default gateway, and then touch the OK button - HP Color LaserJet Pro M452 | User Guide - Page 76
4. Use the keypad on the touchscreen to enter the subnet mask, and touch the OK button. Touch the Yes button to confirm. 5. Use the keypad on the touchscreen to enter the default gateway, and touch the OK button. Touch the Yes button to confirm. 66 Chapter 5 Manage the product ENWW - HP Color LaserJet Pro M452 | User Guide - Page 77
EWS opens. NOTE: If the Web browser displays a There is a problem with this website's security certificate message when attempting to open the EWS, recommended) will not harm the computer while navigating within the EWS for the HP printer. 2. On the System tab, click the Administration link in the - HP Color LaserJet Pro M452 | User Guide - Page 78
NOTE: Make note of the password and store it in a safe place. 68 Chapter 5 Manage the product ENWW - HP Color LaserJet Pro M452 | User Guide - Page 79
to degrade and is no longer acceptable, consider replacing the toner cartridge. NOTE: If this option is not available in your print driver, you can set it using the HP Embedded Web Server. 1. From the software program, select the Print option. 2. Select the printer, and then click the Properties or - HP Color LaserJet Pro M452 | User Guide - Page 80
● System Setup ● Energy Settings ● Sleep/Auto Off After 3. Use the arrow keys to select the time for the Sleep/Auto Off delay, and then press the OK button. Touchscreen control panels 1. From the Home screen on the printer control panel, swipe until the Setup menu displays. Touch the Setup icon to - HP Color LaserJet Pro M452 | User Guide - Page 81
NOTE: The default value is 4 hours. Touchscreen control panels 1. From the Home screen on the printer control panel, touch the Setup button. 2. Open the following menus: ● System Setup ● Energy Settings ● Shut Down After 3. Select the time for the Shut Down After delay. NOTE: The default value is - HP Color LaserJet Pro M452 | User Guide - Page 82
Touchscreen control panels 1. From the Home screen on the printer control panel, swipe until the Setup menu displays. Touch the Setup icon to open the menu. 2. Open the following menus: ● System Setup ● Energy Settings ● Delay Shut Down 3. Select one of the delay options: ● No Delay: The printer - HP Color LaserJet Pro M452 | User Guide - Page 83
, monitor, maintain, troubleshoot, and secure your printing and imaging environment - ultimately increasing business productivity by helping you save time, control costs, and protect your investment. HP Web Jetadmin upgrades are periodically made available to provide support for specific product - HP Color LaserJet Pro M452 | User Guide - Page 84
the firmware HP offers periodic printer updates, new Web Services apps, and new features to existing Web Services apps. Follow these steps to update the printer firmware for a single printer. When you update the firmware, Web Service apps will update automatically. There are two supported methods to - HP Color LaserJet Pro M452 | User Guide - Page 85
steps to manually download and install the Firmware Update Utility from HP.com. NOTE: This method is the only firmware update option available for printers connected to the computer via a USB cable. It also works for printers connected to a network. 1. Go to www.hp.com/go/support, click the Drivers - HP Color LaserJet Pro M452 | User Guide - Page 86
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jams ● Improve print quality ● Solve wired network problems ● Solve wireless network problems For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/colorljM452. HP's all-inclusive help for the printer includes the - HP Color LaserJet Pro M452 | User Guide - Page 88
for your country/region Have the printer name, serial number, date of purchase, and problem description ready Get 24-hour Internet support, and download software utilities and drivers Order additional HP service or maintenance agreements Register the printer Country/region phone numbers are on the - HP Color LaserJet Pro M452 | User Guide - Page 89
touching the buttons in the menu. Some Help screens include animations that guide you through procedures, such as clearing jams. For screens that contain that describes the problem. The message also contains instructions to help solve the problem. ENWW Control panel help system (touchscreen models - HP Color LaserJet Pro M452 | User Guide - Page 90
control panel, press the OK button. Touchscreen control panels: From the Home screen on the printer control panel, touch the Setup button. 2. Open the Service menu. 3. Select the Restore Defaults option, and then press or touch the OK button. The printer automatically restarts. 80 Chapter 6 Solve - HP Color LaserJet Pro M452 | User Guide - Page 91
acceptable. The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable. Once an HP toner cartridge has reached Very Low, HP's Premium Protection Warranty on that toner cartridge has ended. Change the "Very Low" settings You can change the way the printer - HP Color LaserJet Pro M452 | User Guide - Page 92
service or support provider. To access, in a supported Web browser on your computer, enter the printer IP address or host name in the address/URL field. The EWS contains a link to the HP SureSupply Web site, which provides options for purchasing Original HP supplies. 82 Chapter 6 Solve problems - HP Color LaserJet Pro M452 | User Guide - Page 93
Product does not pick up paper or misfeeds Introduction The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking up multiple sheets of paper at one time. Either of these - HP Color LaserJet Pro M452 | User Guide - Page 94
tray. NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. The following images show examples of the paper-size indentations in the trays for various printers. Most HP printers have markings similar to these. Figure 6-1 Size - HP Color LaserJet Pro M452 | User Guide - Page 95
Figure 6-3 Technique for flexing the paper stack 1 2 6. Check the printer control panel to see if it is displaying a prompt to feed the paper manually. Load paper, and continue. 7. The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened with warm water - HP Color LaserJet Pro M452 | User Guide - Page 96
the tray. Figure 6-5 Technique for flexing the paper stack 1 2 2. Use only paper that meets HP specifications for this printer. 3. Verify that the humidity in the room is within specifications for this damaged. If necessary, use paper from a different package. 86 Chapter 6 Solve problems ENWW - HP Color LaserJet Pro M452 | User Guide - Page 97
return some of the paper to the tray. The following images show examples of the stack-height markings in the trays for various printers. Most HP printers have markings similar to these. Also make sure that all sheets of paper are below the tabs near the stack-height marks. These tabs - HP Color LaserJet Pro M452 | User Guide - Page 98
tray. NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. The following images show examples of the paper-size indentations in the trays for various printers. Most HP printers have markings similar to these. Figure 6-8 Size - HP Color LaserJet Pro M452 | User Guide - Page 99
Clear paper jams Introduction The following information includes instructions for clearing paper jams from the product. ● steps to solve problems with frequent paper jams. If the first step does not resolve the problem continue with the next step until you have resolved the problem. 1. If paper - HP Color LaserJet Pro M452 | User Guide - Page 100
control panels: From the Home screen on the printer control panel, touch the Setup button. b. Open the Service menu. c. Select Cleaning Page. d. Load plain letter or A4 paper when you are prompted. e. Touch the printer control panel, touch the Setup button. 90 Chapter 6 Solve problems ENWW - HP Color LaserJet Pro M452 | User Guide - Page 101
b. Open the Reports menu. c. Select Configuration Report. If none of these steps resolves the problem, the printer might need service. Contact HP customer support. Paper jam locations 1 2 4 5 3 1 Output bin 2 Tray 1 3 Tray 2 4 Rear door (nw model only) 5 Duplexer (duplex models only) - HP Color LaserJet Pro M452 | User Guide - Page 102
1, remove the jammed sheet by pulling it straight out. 2. If you cannot see the jammed sheet, close Tray 1, and then remove Tray 2. 92 Chapter 6 Solve problems ENWW - HP Color LaserJet Pro M452 | User Guide - Page 103
3. At the left side of the Tray 2 cavity, press the tab to lower the tray plate, and then remove any paper. Remove the jammed sheet by gently pulling it straight out. 4. Push the tray plate back up into place. ENWW Clear paper jams 93 - HP Color LaserJet Pro M452 | User Guide - Page 104
5. Reinstall Tray 2. 6. Reopen Tray 1 and load paper into the tray. 94 Chapter 6 Solve problems ENWW - HP Color LaserJet Pro M452 | User Guide - Page 105
Clear paper jams in Tray 2 Use the following procedure to check for a paper jam in Tray 2. When a jam occurs, the control panel displays an error message (2-line control panels) or an animation (touchscreen control panels) that assists in clearing the jam. 1. Pull the tray completely out of the - HP Color LaserJet Pro M452 | User Guide - Page 106
2. Remove any jammed or damaged sheets of paper. 3. Reinsert and close Tray 2. 96 Chapter 6 Solve problems ENWW - HP Color LaserJet Pro M452 | User Guide - Page 107
Clear paper jams in the rear door and the fuser area (nw model) Use the following procedure to check for paper inside the rear door. When a jam occurs, the control panel displays an error message (2-line control panels) or an animation (touchscreen control panels) that assists in clearing the jam. - HP Color LaserJet Pro M452 | User Guide - Page 108
2. Gently pull out any jammed paper from the rollers in the rear door area. 3. Close the rear door. 98 Chapter 6 Solve problems ENWW - HP Color LaserJet Pro M452 | User Guide - Page 109
Clear paper jams in the output bin Use the following procedure to clear jams in the output bin. When a jam occurs, the control panel displays an error message (2-line control panels) or an animation (touchscreen control panels) that assists in clearing the jam. 1. If paper is visible in the output - HP Color LaserJet Pro M452 | User Guide - Page 110
panels) or an animation (touchscreen control panels) that assists in clearing the jam. 1. At the rear of the printer, open the duplexer. 100 Chapter 6 Solve problems ENWW - HP Color LaserJet Pro M452 | User Guide - Page 111
2. Remove any jammed or damaged sheets of paper. CAUTION: The fuser is located above the rear door, and it is hot. Do not attempt to reach into the area above the rear door until the fuser is cool. 3. Close the duplexer. ENWW Clear paper jams 101 - HP Color LaserJet Pro M452 | User Guide - Page 112
cartridge ● Check paper and the printing environment ● Adjust color settings (Windows) ● Calibrate the printer to align the colors ● Check the EconoMode settings ● Try a different print driver If the printer is having print-quality problems, try the following solutions in the order presented to - HP Color LaserJet Pro M452 | User Guide - Page 113
menu, select the printer. 3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down other replaceable maintenance parts. Print quality problems can occur when using a toner low. After an HP supply has reached the very low threshold, HP's premium protection warranty - HP Color LaserJet Pro M452 | User Guide - Page 114
control panel. 2-line control panels 1. From the printer control panel, press the OK button. 2. Open the Service menu. 3. Use the arrow keys to select the Cleaning mode option, and then press the OK button. drum. Fingerprints on the imaging drum can cause print-quality problems. 104 Chapter 6 Solve - HP Color LaserJet Pro M452 | User Guide - Page 115
. Check paper and the printing environment Step one: Use paper that meets HP specifications Some print-quality problems arise from using paper that does not meet HP specifications. ● Always use a paper type and weight that this printer supports. ● Use paper that is of good quality and free of cuts - HP Color LaserJet Pro M452 | User Guide - Page 116
is used. ● Custom Profile: Select this option to use a custom input profile to accurately control color output (for example, to emulate a specific HP Color LaserJet product). Download custom profiles from www.hp.com. 6. Click the OK button to close the Document Properties dialog box. In the Print - HP Color LaserJet Pro M452 | User Guide - Page 117
is used. ● Custom Profile: Select this option to use a custom input profile to accurately control color output (for example, to emulate a specific HP Color LaserJet product). Download custom profiles from www.hp.com. 6. Click the OK button to close the Document Properties dialog box. In the Print - HP Color LaserJet Pro M452 | User Guide - Page 118
Follow these steps to resolve print-quality problems such as misaligned color, colored shadows, blurry graphics, or other print- OK button. 2. Open the following menus: ● System Setup ● Print Quality ● Color Calibration ● Calibrate Now 3. Press the OK button to start the calibration process. A - HP Color LaserJet Pro M452 | User Guide - Page 119
substituted fonts. Download any of the following drivers from the HP Web site: www.hp.com/support/colorljM452. HP PCL.6 driver HP PCL 6 driver HP PCL-6 driver HP UPD PS driver ● Provided as the default driver on the printer CD. This driver is automatically installed unless you select a different - HP Color LaserJet Pro M452 | User Guide - Page 120
with previous PCL versions and older HP LaserJet printers ● The best choice for printing use in corporate Windows environments to provide a single driver for use with multiple printer models ● Preferred best speed, print quality, and printer feature support for most users ● Developed to align with - HP Color LaserJet Pro M452 | User Guide - Page 121
compatibility problems ● The computer or workstation might be set up incorrectly ● The printer is disabled, or other network settings are incorrect NOTE: HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP print drivers. For - HP Color LaserJet Pro M452 | User Guide - Page 122
The printer is using incorrect link and duplex settings for the network HP recommends leaving these settings in automatic mode (the default setting). If causing compatibility problems Verify that any new software programs are correctly installed and that they use the correct print driver. The - HP Color LaserJet Pro M452 | User Guide - Page 123
problems Introduction Use the troubleshooting information to help resolve issues. NOTE: To determine whether HP NFC and HP wireless direct printing are enabled on your printer, print a configuration page from the printer control panel. If a page titled Wireless is included, HP the service set - HP Color LaserJet Pro M452 | User Guide - Page 124
Verify that the print driver is installed on the X, verify that the wireless router supports Bonjour. The printer does not print that you can open the printer HP Embedded Web Server from a computer a configuration page. 3. Compare the service set identifier (SSID) on the configuration problems ENWW - HP Color LaserJet Pro M452 | User Guide - Page 125
connects to the same network that the computer connects to. a. Print a configuration page. b. Compare the service set identifier (SSID) on the configuration report to the SSID in the printer configuration for the computer. control panel, press the OK button. ENWW Solve wireless network problems 115 - HP Color LaserJet Pro M452 | User Guide - Page 126
and lower signal strength. ● Position the wireless router in a central location in line of sight with the wireless printers on the network. 116 Chapter 6 Solve problems ENWW - HP Color LaserJet Pro M452 | User Guide - Page 127
(EWS) features 58 HP ePrint 51 HP ePrint software 51 HP EWS, using 58 HP Utility 61 HP Utility for Mac Bonjour 61 features 61 HP Utility, Mac 61 HP Web Jetadmin 73 HP Web Services applications 56 enabling 56 I interface ports locating 3 Internet Explorer, versions supported HP Embedded Web Server 58 - HP Color LaserJet Pro M452 | User Guide - Page 128
Tray 2 19 M Macintosh HP Utility 61 maintenance kits part numbers 26 manual duplex Mac 41 Windows 37 door 97 Tray 1 92 Tray 2 95 paper pickup problems solving 83, 85 paper type selecting (Windows) 39 print drivers, supported 9 print media loading in Tray 1 16 print on both sides Mac 41 manually, - HP Color LaserJet Pro M452 | User Guide - Page 129
8 locating 2 troubleshooting network problems 111 paper feed problems 83 wired network HP Embedded Web Server 58 Web Services applications 56 enabling 56 Web sites customer support 78 HP Web Jetadmin, downloading 73 weight, printer 11 Wi-Fi Direct Printing 49 wireless network troubleshooting - HP Color LaserJet Pro M452 | User Guide - Page 130
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User Guide
Color LaserJet Pro M452
www.hp.com/support/colorljM452
M452nw
M452dn
M452dw