HP Dc5000 Getting Started - Business Desktops - Page 15

Basic Troubleshooting, Solving General Problems

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Getting Started Basic Troubleshooting This section concentrates on problems that you might encounter during the initial set up process. A comprehensive Troubleshooting Guide is available on the Documentation Library CD and under the reference library at the following Web site: http://www.hp.com/support. Solving General Problems You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact an authorized dealer or reseller. Solving General Problems Problem Cause Solution Computer appears locked Software control of the up and will not turn off power switch is not when the power button is functional. pressed. Press and hold the power button for at least four seconds until the computer turns off. Computer will not Computer is in respond to USB keyboard standbymode. or mouse. Press the power button to resume from standby mode. CAUTION: When attempting to resume from standby mode, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose your data. Computer date and time RTC (real-time clock) battery First, reset the date and time under display is incorrect. may need to be replaced. Control Panel (Computer Setup can Connecting the also be used to update the RTCdate computer to a and time). If the problem persists, live AC outlet replace the RTC battery. See the prolongs the life Hardware Reference Guide for of the instructions on installing a new battery, RTCbattery. or contact an authorized dealer or reseller for RTC battery replacement. 11

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Getting Started
Basic Troubleshooting
This section concentrates on problems that you might encounter during the initial set
up process. A comprehensive
Troubleshooting Guide
is available on the
Documentation Library
CD and under the reference library at the following Web site:
Solving General Problems
You may be able to easily resolve the general problems described in this section. If a
problem persists and you are unable to resolve it yourself or if you feel
uncomfortable about performing the operation, contact an authorized dealer or
reseller.
Solving General Problems
Problem
Cause
Solution
Computer appears locked
up and will not turn off
when the power button is
pressed.
Software control of the
power switch is not
functional.
Press and hold the power button for at
least four seconds until the computer
turns off.
Computer will not
respond to USB keyboard
or mouse.
Computer is in
standby
mode.
Press the power button to resume
from
standby
mode.
CAUTION:
When attempting to resume from
standby
mode, do not hold down the
power button for more than four seconds. Otherwise, the computer will shut down and
you will lose your data.
Computer date and time
display is incorrect.
RTC (real-time clock) battery
may need to be replaced.
Connecting the
computer to a
live AC outlet
prolongs the life
of the
RTCbattery.
First, reset the date and time under
Control Panel
(Computer Setup can
also be used to update the RTCdate
and time). If the problem persists,
replace the RTC battery. See the
Hardware Reference Guide
for
instructions on installing a new battery,
or contact an authorized dealer or
reseller for RTC battery replacement.
11